Hotel berhampiran JACK&JONES, Hangzhou

這家酒店的服務非常周到，前台小王態度友好，給人一種賓至如歸的感覺。房間乾淨整潔，床鋪舒適，設施齊全。早餐豐富多樣，地理位置也非常便利，周邊有地鐵站走路五六分鐘就到了，附近有很多購物和美食的選擇。酒店停車也很方便，有地面停車場，地下車庫，強烈推薦這家酒店！

這家酒店的服務非常好，前廳接待都非常熱情友好，給了我們很多幫助和建議。酒店的環境也非常好，非常安靜舒適，讓我們可以好好放鬆身心，酒店的設施也非常完善，洗衣房和健身房都很棒。酒店的餐廳提供的早餐也非常美味，價格也很合理。我們入住的房間非常乾淨舒適，床上用品也很舒適。總的來説，這是一家非常值得推薦的酒店，下次我們再來這個城市的時候一定會再次入住，另外前台小周服務很熱情，每次諮詢都很耐心的幫助解答～

Had a great stay here, staff is incredible and you can ask them anything anytime on wechat and get a reply immediately. Room is very clean and they are not stingy with towels or amenities. Usually hotels have awful hairdryers, Mercure had a good one. It’s a small detail but appreciated. Will stay again in the future! 😁

暖陽好房間乾淨舒適，設施齊全，大廳環境很好，凌晨來的也可以辦理入住，辦理入住的速度很快，電梯需要刷卡很安全，整體服務很周到，大廳還有沙發可以坐 設施：好 衞生：好 環境：好

A huge hotel located in a decent area of Hangzhou. West lake is about a 15/20 minute walk away. Breakfast is very good with plenty of options and a kids play area if traveling with young children. Swimming pool was nice but jacuzzi/children’s pool water was not that warm sadly. Room was very nice and spacious.

Let’s start off with some pros: 1. Hotel was situated in a good and convenient location. Wasn’t too far of a walk to bus stations to get you to the West Lake.  2. Staff were overall nice and helpful  3. Hotel was quite advanced. Had Do Not Distrub lights instead of signs. Had robots to deliver amenities to you if needed. You need to tap your card on the elevator to take you up to your floor. Now for the cons (please read!) 1. The walls are paper thin, sound proofing is practically non-existent. One night, a couple was talking very loud and having sex, and we heard everything. Then every morning the cleaning ladies would start their work at 7:30 and you will be woken up. And I don’t even think they are aware that they were disrupting others. So if you do decide to stay, then I recommend you being ear plugs, or hopefully you will have quieter neighbors. 2. Every day I would press the “do not disturb” button and even ask the cleaning ladies for towels and water bottles, but they still came into the room. Didn’t clean anything or make up the room, but did change the garbage. So if you stay at this hotel, please still lock up your belongings because they will be coming into your room whether you like it or not

The hotel is in a good location and quite near a subway station. Well decorated with good size room. The cleanliness was very well done, everyday after we return back to hotel for our rest in the afternoon, the room feels so clean and refreshing so we are very impressed with the cleaning staff. One particular staff worth mentioning is Ms.Hai from the morning breakfast restaurant. On our first morning, we came down to the restaurant at almost 10am, it was very crowded but Ms. Hai took care of us very well, got us our table all cleaned up and made sure we have enough food and the items we wanted as the kitchen was slowly closing up for breakfast to end. On our next few mornings, she did the same excellent service for us and we also saw that she took care of many other guests that needed her help also especially the elderly ones. We think Ms. Hai gives her service from her heart so please convey our special thanks to her. However, we find that the front desk staff are not as friendly as they just put on a superficial smile and they don't really listen and want to help you, maybe you should train them more so that they are able give your guests a more sincere service just like Ms. Hai from the breakfast restaurant. We found one interesting feature when we ordered our food online, its being served by a robot who brings the packed food right in front of our door! Overall experience is a good one. Thank you.

The area was amazing. I tried a normal room and a west lake view room (both had humongous TVs with tons of streaming options). The room viewing the West Lake was definitely worth it. Every morning it was so beautiful. It felt like the mountains were so close. It was also directly above Wulinmen metro station (you can use alipay to navigate all over Hangzhou with the metro, very cheap). I stayed for 11 days and had no issues. Room service was great and very modern. all the employees were so friendly. The breakfast was very much superior to any hotel breakfast I have ever had in the US. Loved it!

We stayed in the loft, which was a very comfortable stay. My 4 year old son was unwell during our stay. He first vomited over the sofa and then had a nosebleed on the bed. We felt so apologetic but the staff were so kind and accommodating. They sent cleaning staff immediately to clean the mess and another staff member visited our room to make sure our son was OK. The location is very convenient, with many convenient stores and restaurants nearby. I highly recommend this hotel for Hangzhou.

Easy stroll to West lake, Wulin night market, Yintai shopping mall and many great restaurants nearby. We stayed three nights in one lake view suite and one city view room. The view from the lake view suite is fantastic! The attached sunset picture was actually taken in the room! I want to call out for Yajun and Huapin from the service team who are super friendly and gave us some great tips for Hangzhou! The breakfast is included with a good variety of choices. My kids especially love the Doraemon dissert which is so cute! See my attached photo too. On our last day, we even walked to the subway station at Fengqi road with several big luggages to catch a train at the railway east station. Without a local mobile number it's hard to catch a cab and cabs are usually small to fit more than one big luggage. Just notice at the intersection of Qingchun and Yan'an road you cannot turn left but to cross the pedestrian bridge with the escalator to the other side of the road first.