Hotel berhampiran Key West Lighthouse Sunset Experience, Key West

Amazing place to chill. Nice pool and good service.

還行，關鍵這個城市太漂亮了

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

チェックインの方法が斬新なかんじで、少し驚いたがロケーションはよく、建物も可愛らしい感じだった 朝ごはんも部屋で食べられるので楽でした！

這是家非常可愛的迷你型客棧。在white路上，距離海明威故居、燈塔、西礁墓地、杜瓦爾街都不遠。 房間很可愛，還有個迷你小泳池（類似按摩池） 美中不足藝術家房面向街麪，晚上有摩託車炸街，無法避免的噪音。 “海明威房”應該好一些。 早餐很簡陋，都是現買來的。不要期望太高。（末圖） 停車免費，很贊。 總體很滿意。

Hotel had a great vibe, filled with plants and was very colorful in the lobby, a true feeling to the name, Havana cabana. The pool was the best part, so clean and had inner tubes to float around and relax. Two complimentary drink passes during check in was a plus. Food was excellent for lunch and breakfast. We went as a family trip so the only downside was there weren't a lot of kids. At one point we thought it was ”adult only” but then towards the later afternoon we started to see more kids. Rooms were clean and service was good. Definitely will stay again.

They gave me a room that had a door that bordered the other room, of course all the conversations, TV and sounds of the guests in the other room bothered me all the time.

Perkhidmatannya hebat, kami mendapat semua butiran di meja bersama dengan kupon minuman percuma. Lokasinya sangat bagus, isteri saya menyukainya semasa menginap. Sarapan percuma semasa waktu Covid adalah satu lagi kebaikan semasa menginap. Biliknya sangat kemas.

Hotel com quartos confortáveis e limpos e instalações limpas e bom café. Tive um sério problema no ckeck in, pois minha reserva era para 5 pessoas, incluindo uma criança de 10 anos, e a atendente disse que os quartos para essa confirguração não estavam disponíveis e que a única solução seria alugar um novo quarto. Apesar de nao concordar Assim fiz para não gerar conflitos no passeio e pensando em resolver com a Trip posteriormente esta situação mas ao entrar no primeiro quarto percebi que poderia suportar minha família e retornei á recepção mas com outra atendente, pois já havia sido trocado o turno, solicitando o cancelamento do segundo quarto, o qual foi atendido pela atendente, que me informou que não haveria nenhuma cobrança extra e que o cancelamento havia sido realizado. Ao efetuar o check out, a mesma atendente que fez o ckeck in estava novamente a serviço e me cobrou novamente pelo segundo quarto dizendo que ele havia sido separado para mim e que obrigatoriamente eu teria que arcar com os custos. Somente após muita resistência e contestação minha esta atendente concordou que não havia débito pelo segundo quarto autorizou o check out. Vale informar também que não foi uma pessoa simpatica e gentil, porém até o momento este débito ainda está sendo cobrado no meu cartão de crédito e solicito o estorno desta cobrança.