Hotel Mesra keluarga di La Paz

Decent high-rise mid-range hotel well-located in central La Paz just a couple of blocks from the nearest teleferico. Very helpful front desk staff, and probably the best complimentary breakfast of any hotel I stayed in in Bolivia. Mattress was a little hard, but that's just a matter of personal preference. Nice thing about the location (aside from its centrality) is that at the end of the day/evening you'll almost always find yourself walking downhill to get there.

This is a very nice hotel almost in the centre of the city - just a few blocks away, the rooms are not very big, bathroom is good size, breakfast is very good an tasty with a wide choice of dishes, very friendly and helpful staff at the reception, maybe a bit noisy from the main square, but it is not that big problem

We just spent 18 days in Bolivia, and La Casona was a stand out hotel. This is really 5 star hospitality, and facility. I stayed there on three occasions . This was an oasis on a trip that found us staying in in some very rustic locations. There are so many good things to say and small details that they got right . The front desk was super helpful with our luggage and with giving us the best available room. They even got to know our preferences. So the third time we came back, we didn’t even have to ask. They offer airport shuttle service for a fee. Their driver Gonzalo was super accommodating and easy to deal with. He picked us up in the middle of the night after a 5 hour delay, answered his phone and was at the airport within ten minutes. The room was clean and comfortable, the large bed reminded us of home. The shower was hot and warming. And the viewsfrom. The room were good. The breakfast was great and also the attached restaurant had huge portions and great food as well. I would go back there tonight if I could .

Excellent value for money, relaxing and great ambiance. The staff are all so friendly and enthusiastic. Especially the dinner time staff at the restaurant. David was so friendly, he was the reason we kept eating at the restaurant instead of going out.

Hôtel bien situado pero muy malo . Hay escaleras para ir de la calle a la recepción y luego más escaleras para bajar a los ascensores. Muy engorroso para una persona con maletas pesadas o para minusválidos. Decoración pasada de moda y vieja . Este hotel necesita una remodelación total . Personal amable , hacen lo que pueden , pero en general el hotel es una gran decepción.

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another ”system” mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.

This is the second time I'm staying in this hotel. The room was wonderful, very big and comfortable. Staff was very helpful and polite. Hotel location is great, 2 minutes walk from plaza San Francisco, 3 minutes walk from plaza Murillo. They also gave me the room at 8am, which was very important after a long flight. They open the breakfast buffer very early in the morning (4am), which is very important for guests who have to go on a trip or have to catch an early flight. Breakfast has improved compared with last year, but still needs further improvement. Now you can cut the bread yourself and prepare a toast. They have cheese, but still no vegetables.