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Pilihan Hotel Leeuwarden Yang Menarik untuk Anda

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5-bintang

Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.33km dari pusat bandar
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.
Post-Plaza Hotel & Grand Café
4.4/555 Ulasan

Post-Plaza Hotel & Grand Café

Leeuwarden|0.04km dari pusat bandar
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

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Termasuk Sarapan

Post-Plaza Hotel & Grand Café
4.4/555 Ulasan

Post-Plaza Hotel & Grand Café

Leeuwarden|0.04km dari pusat bandar
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.
Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.33km dari pusat bandar
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

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Mesra keluarga

Post-Plaza Hotel & Grand Café
4.4/555 Ulasan

Post-Plaza Hotel & Grand Café

Leeuwarden|0.04km dari pusat bandar
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.
Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.33km dari pusat bandar
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

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Hotel Berhampiran Tarikan Popular di Leeuwarden

Lihat hotel berhampiran tempat menarik yang popular di Leeuwarden

Winkelstraat Nieuwe Oosterstraat

Post-Plaza Hotel & Grand Café
4.4/555 Ulasan

Post-Plaza Hotel & Grand Café

Leeuwarden|0.15km dari Winkelstraat Nieuwe Oosterstraat
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.
Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.51km dari Winkelstraat Nieuwe Oosterstraat
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

Lihat lagi

Princessehof National Ceramics Museum

Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.25km dari Princessehof National Ceramics Museum
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.
Post-Plaza Hotel & Grand Café
4.4/555 Ulasan

Post-Plaza Hotel & Grand Café

Leeuwarden|0.61km dari Princessehof National Ceramics Museum
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

Lihat lagi

Pier Pander Museum

Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.31km dari Pier Pander Museum
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.
Post-Plaza Hotel & Grand Café
4.4/555 Ulasan

Post-Plaza Hotel & Grand Café

Leeuwarden|0.63km dari Pier Pander Museum
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

Lihat lagi

Oldehove

Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan

Fletcher Hotel Paleis Stadhouderlijk Hof

Leeuwarden|0.38km dari Oldehove
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.

Lihat lagi

Lihat Ulasan Tetamu untuk Hotel di Leeuwarden

Ingin menempah hotel di Leeuwarden? Lihat ulasan daripada pelancong sebenar untuk pilihan hotel terbaik.
Oranje Hotel Leeuwarden
4.2/570 Ulasan
Wonderful hotel! Perfect location across from train station, and short walk into town. Very large, comfortable room with a little balcony and sitting area. The room had all amenities including a hair dryer and coffee/tea. Highly recommend and will definitely stay there again.
Van der Valk Hotel Leeuwarden
4.4/550 Ulasan
Can’t fault the hotel - with exception being two things. 1 - Laundry service. It shouldn’t take two days to get laundry back. 2 - Bartender …. You should employ at least one permanent bartender behind the bar. Many students working at the hotel who don’t know how to work the bar.
Alibi Hostel Leeuwarden
4.2/59 Ulasan
We were looking for a lodging with a small kitchenette whenever I found the Alibi Hostel. As a couple in our 40s, we didn't know how well we'd be received at a hostel, but the staff didn't blink an eye. The double room was perfect for us. The staff was very accommodating with providing us with a fan and one of the double rooms without bunk beds. The kitchen was well equipped. Two refrigerators for sharing. The mattresses were more comfortable than I would have expected. The bathrooms are kept quite clean with the shower and toilet facilities separate from each other. Pleased that they provided linens, pillows, and towels. The only small issue we had was that Wi-Fi went in and out late at night, likely when most people were using it. Regardless, would recommend. The building is very unique.
WestCord WTC Hotel Leeuwarden
4.3/543 Ulasan
Erg ruime en mooie moderne kamer met een goed bed. Badkamer ook erg ruim. Alleen jammer dat er nog wat zand in het bad lag. Minpunt is dat het zo'n 20 minuten lopen is naar Leeuwarden Centrum. Ook was er geen koelkastje aanwezig in de kamer.
Fletcher Hotel Paleis Stadhouderlijk Hof
3.8/545 Ulasan
On the one hand, it’s very cool to be able to say we stayed in a palace. We could easily tell one of the larger meeting rooms had been a place to entertain many guests, maybe even a ballroom. The yard behind the hotel is lovely and inviting. The staff were helpful. The breakfast buffet was typical for European hotels, and we found the variety of Dutch breads, cheeses, and sprinkles a nice touch. The location in the center of town can’t be beat. Our bed was comfortable, as were the pillows. Being able to open the windows was wonderful, since we like to sleep cold. They even provided a fan that we could use both to keep the room cool and give us some white noise On the other hand—someone needs to put a lot of money and love into this place. It is in desperate need of a major facelift. We stayed on the first floor and the carpeting in the hallway was terribly stained and worn—sometimes right through to the floor. While the carpeting in our room was a tiny bit better, it looked so bad, I didn’t want to walk barefoot on it. The walls in the hall and in our room desperately need to be painted. I wouldn’t even sit on the furniture upholstered in cloth in our room. Everything was saggy and worn. I was also put off by the door locking with a key that only worked part of the time. There was no safe in the room and because we only had an old-fashioned key, we carried everything of value with us wherever we went. For quite some time, I wondered if I just didn’t have an adventurous spirit and needed to remember that perhaps standards in other parts of the world are different from what I’m used to. And yet… While having to park 500 meters away was a pain, I completely understood that Leeuwarden wasn’t constructed to accommodate parking lots near hotels. That’s simply the hotel and town’s historic roots. Would I have liked plush towels? Yes. Not a dealbreaker. But I still can’t get past how many areas hadn’t had attention for so long and what amazing potential the hotel has if someone would put some loving care into it.
Post-Plaza Hotel & Grand Café
4.4/555 Ulasan
Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

Soalan yang Kerap Ditanya

Maklumat Perjalanan Setempat

Harga TertinggiNZD 902
Harga TerendahNZD 90
Bilangan Ulasan467
Bilangan Hotel116
Harga Purata (Hari Bekerja)NZD 245
Harga Purata (Hujung Minggu)NZD 264