Hotel berhampiran Retablos Palomino & Jimenez, Lima

This is not a 5 star hotel experience. Clearly the rooms need some modernisation. There is for example only fans and no temperature control air con. Our bedroom only had one bedside table. When we changed rooms things didn’t work and we had to get them fixed. However staff were very helpful. The bed was comfortable and there was a good sized wardrobe and shower. We had lounge access which was a much smaller area than we are used to and served a very limited food and beverage selection, however Oscar was a great host and did everything possible to make our experience better. We went to the gym but a lot of the equipment was faulty. It is limited but one treadmill out of the three had a non functioning ramp. All of the cross trainers were not working properly. We also had a meal in the restaurant which was average but again friendly staff. Thank you also to Clara who realised our experience had not been great.

The location is very good just next to airport. It is very convenient if you have a early flight. It is just 2 minutes walk from hotel to airport. Service is also good.

Located in a safe and residential area. 20 minutes by taxi from the Mariflores area. The rooms are clean but in need of some refurbishment, particularly the bathroom. I gave a 5 star because of the service, I arrived early around 12.00 and I did not have to wait, I was also given a late checkout which was a plus. On both occasion Luis was helpful. When I arrived there was a gentleman at the door, I was expecting to get some assistance with the luggage but that did not happen. Apart from that the hotel is reasonably priced. Few minutes away there is a shopping mall with a selection of high street shops and few restaurant (nothing fancy!)

The hotel itself is not 7 stars, but it is the people who work there who makes it such a nice place. Didn’t have a bad experience here, my wife and I happened to be in Peru for a funeral and I had a health issue due to the emotional stress. Santiago from the reception was prompt to call the ambulance and they could fix the situation. Also when friends and family came to visit, I befriended waiter Carlos Abanto, very good guy, he deserves all the compliments, super professional. Because of people like them I plan to come back. Also Zarai Chileno (waitress) was nice and Jose the guy who used to clean my room. With this staff and location I assure you a lot of returning business and many good years to come. Thanks Dazzel in San Isidro!

Todo fue muy bien, buen servicio y atención, el cuarto muy limpio. Lo mejor fue el desayuno, muy muy rico . Único problema es que las tarjetas de los cuartos se malogran siempre, me quede una semana y todos los días casi tuve que pedir me cambiaran la tarjeta por que dejaba de funcionar.

We had stayed at another Hilton the previous time we came to Lima, but after staying at the Double Tree, we will only return to this hotel. The location is perfect, the hotel is beautiful, and it has a full gym you can use that provides you with water and a towel when you go. And what really sold it for us was the outstanding customer service. Everyone was incredible, but three people went above and beyond for us. Angel from the hotel restaurant provided top-notch service every morning to us. Also, Alondra from the front desk spent so much time with us, helping us set up our tours to ensure we had a fantastic time. She always had a smile on her face and we never felt like she was bothered by us. On the contrary, she was always happy to help and willing to go the extra mile to provide excellent customer service. Also, the person that provided service to our room was terrific (unfortunately, I can’t remember his name). Every day he wanted to make sure we had what we needed. We had an amazing experience and we will be coming back to this hotel over and over again as long as we continue to get the same experience.

Summary: a very good hotel that gets its core mission right, with minor room for improvement to get a perfect score next time. The good: Staff: all staff I encountered from security at the front door to the check-in and restaurant/bar staff were excellent. All FOH staff spoke good to excellent English. A special thanks to Diego at the front desk for being especially friendly and going above and beyond to help me manage multiple reservations I had booked for this property, allowing me to stay in my original room and not have to check out and back in. Thanks also to Henry from the bar/restaurant for his warm and friendly service that made me feel especially welcome and valued. The room: what a fantastic room. Hotel is relatively new and as you’d expect the room is modern, with a seperate desk space for working and plentiful AC and USB charging points for your devices. A very modern bathroom with high pressure rainfall shower and seperate toilet behind a floor to ceiling frosted door. Food/drink: food and drink was excellent, plenty of local and western choices. Not local or authentic by any means but the ‘Texas Burger’ and ‘BBQ Wings’ wouldn’t be out of place at any high quality US diner. Location: hotel is in a safe, quiet pocket of Miraflores within walking distance to the beach, Kennedy park, Lacomar mall and Barranco. There are bus stops nearby if you wish to go to the Lima historic centre. The bad: The bedding: this seems like such an oversight, but the bedding was terrible. Tiny small pillows that are reminiscent of the ones you get given on airplanes and a scratchy blanket that brought back memories from school camp. This seems like an easy one to fix. Noisy: half way through my stay I got some noisy neighbours in the next room and you could hear their conversations clear as day through the wall. So be aware so this may be an issue. Fortunately in my case they went quiet at night time and my sleep wasn’t impacted. Smoking: while this is a smoke free property, the smoking area is right by the front door so you often have to walk through a plume of smoke to enter the property. Please consider moving the smoking area to the other side of the driveway. Conclusion: A very good hotel. If I return to Limq, this would likely be my first choice. This property is better than many Hilton (main brand) I’ve stayed at.