Hotel berhampiran Biblioteca Nacional de Portugal, Lisbon

The hotel is average, the beds were average, the room was average, the experience was average, you get my point. You will not leave the site singing its' praises. Because we were in November, no air conditioning was available even though temperatures were in the mid to high 70s (f). The best we could do, was open the windows. The staff was no really ready for prime time, they had consistent problems with providing accurate and workable key cards, a pain, since they had two small elevators for a 8-story building in the heart of a business district. The bathroom in tub shower was actually a challenge and, essentially, dangerous. We ended up on the second floor and, to same time, took the stairs down to the lobby only to find that the door from the stairwell would not open, the door handle just turned and turned. I knocked on the door until someone in the lobby opened it. When I the front desk staff about a genuine fire hazard, they seemed to indicate they already knew about the problem. The breakfast was terrible, even by U.S. Express Hotel standards. Please, please find another location to stay.

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

Interior of this hotel was amazing including outside pool area! Staffs were helpful and the hotel was located close to the metro. Only things were that the mattress and pillows was too soft for me so i did woke up with back and neck pain. I wish they provided free water bottles in the fridge but otherwise, everything was incredible!

숙소 위치 찾다가 발견한 곳이에요 우선 위치가 어딜가든중간이여서 좋았고, 벨렘지구 가는 트램과 28번 트램이 가까워서 좋습니다 또한 직원들이 매우 친절합니다!!! 이 부분때문에 다들 여기 가셨으면 좋겠어요 룸은 당연히 깨끗하구, 방크기가 조금 작긴했지만 다른 부분에서 다 커버가 됩니다 조식 또한 맛있어서 먹어보길 추천드려요

We had lovely four days in this hotel. Location is excellent with many restaurants in the surrounding streets and the waterfront is at a walking distance. The small appartment had everything we needed, including a small kitchen, and was cleaned and well maintained. This hotel doesn't have any services byond what you get in the appratment and the lobby is small and just for registration, with a person available from 9am to 6pm, but you can get in and out around the clock and they give you a phone number to call if there is any issue. Overall we were very happy there.

Absolutely fantastic stay at Martinhal Lisboa Oriente. We booked a studio at this aparhotel for 4 nights. Spacious n clean. WiFi works steady. Breakfast is included with a very good selection of fruits, bread, cereal n hot items. Customer service is good here too. It is abt 1 km to one of the train stations in Lisboa, which is Oriente station. As such, it is very convenient for us to take the train to Sintra n Porto. However, it is a bit farther away from Alfama n Baixa n all the other interesting neighborhoods with shops n restaurants n cafes. May be 8-9 kms or 10 euros Uber drive away?? All in all, Martinhal is still highly recommended. I wld not hesitate to stay here again were I visit Lisbon next time.

After reading the negative reviews, I decided it was worth reporting on our stay here. We were attending Web Summit at the Altice Arena and chose the VIP Executive Art's (sic) because it was a short walk from one end of the venue. Our room faced the street and was pretty spacious and comfortable, with no noise issues whatsoever; our only complaint was that the mini-fridge didn't work. We enjoyed the breakfast included with our rate, which was quite tasty and offered dozens of items, including interesting ones such as coconut brioche. The staff and elevators were fine, and we ate at two restaurants in the next block and enjoyed them both. And getting back to the airport by walking to Oriente station was very easy. Side note: I'm a comics fan and was startled and pleased that our room had a view of the giant superhero mural outside the hotel. If you're visiting Lisbon as a tourist, you'd do better to stay in a quainter and more atmospheric part of town. But for our needs, we were pleased with the experience we got at this hotel.

What more can I say? Best hotel in Expo Lisbon. Very convenient location and close to all attractions. Friendly staff and impeccable room with river view. Will definitely be back