Hotel Holiday Inn di Lisbon

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

We have just checked out of this beautiful historic hotel after spending four nights in Lisbon to celebrate our 40th wedding anniversary.From the moment we arrived everything was just perfect!.Rooms are very tastefully decorated ,and spacious.Housekeeping was excellent and the variety of breakfast options definitely set you up for a day's sightseeing. It was also nice to return late afternoon to sample the complimentary coffee and pastries whilst sat in the very pleasant lounge area. Also an ideal location , despite being central it was very quiet at night.Last but not least all the staff are an absolute credit to this beautiful hotel, very helpful and we were always welcomed with a smile.Thank you for making our special trip so memorable.

La habitación es amplia pero no es cómoda. Al estar ubicada la cama que es redonda en semicírculo pegada al ventanal, sólo tenía una mesita del lado izquierdo, del lado derecho duermes pegada a las cortinas, no hay espacio entre la cama y la pared. La cama tampoco tiene cabezal por lo que continuamente se caían las almohadas hacia atrás. Se hecha en falta cajones, el armario tampoco es cómodo. Lo que sí es cómodo es la zona del baño, separados entre si el wáter y la ducha, que es amplia y además como cortesía tienes gel, shampoo y suavizante, además de crema corporal, todo de buena calidad. Simplemente es un hotel diferente, con el lema del baño; el personal del mostrador te reciben en albornoz, es curioso y el desayuno realmente bueno, de calidad y la atención del personal es excelente.

Le patio était en travaux donc le seul point extérieur était la terrasse toute petite et sur la rue. Peu de personnel pour commander quelque chose de cet endroit ci. La chambre au 6 eme étage était correcte mais pas de possibilité d’ouvrir la fenêtre, verroux dessus et des barreaux! L’hôtel est à 15/20 mn de marche du centre et pas grand chose autour mais c’est calme. A peu près car de la chambre j’entendais les chambres d’à côté et du dessus ….

Wir waren insgesamt 5 Nächte in diesem schönen, komfortablen und freundlichen Hotel. Dank der guten Anbindung ist alles innerhalb kürzester Zeit erreichbar. Auch eine Autovermietung ist fussläufig entfernt. Das Personal ist sehr freundlich und wir haben ein schönes Zimmer im 6. Stock bekommen. Das Frühstück ist auch reichhaltig und lecker. Kann dieses Hotel sehr empfehlen. :)

We booked two rooms (one with a double bed, one with two single beds). Since this wasn’t the case when we checked in, we asked to switch rooms. The clerk told us that this was not possible the first night but after that he had availabilities. When we checked the following morning we were told that it was not possible and that we should have redemanded a switch, early in the morning (strange in my opinion as the clerk from the other night had written it down for his colleagues to do the follow up). Anyway, next morning I came to the reception at 7 am, only to hear that they will look into it and they will inform me after breakfast. After breakfast we learned that, again, it was not possible. That’s when I gave up for the room switch. But it remains unbelievable that a client that pays 150 EUR per night per room (so 300 EUR per night), could not get more service (or at least some clarity straight away). Half of the programs on the cable TV were not available. The hotel is not very sound proof. We were bothered by the construction work that was being done outside the hotel, woken up by works (drilling) being done inside the hotel and an annoying noise in the airconditioning. The keycards to our room kept malfunctioning, it was reset at least 5 times (and not kept close to phones or other magnetic fields that could explain a demagnetization). One day our rooms were just not cleaned, after we told the reception it still took a while before the rooms were done. In conclusion, the price we paid per room is not at all in line with the quality we received. With the “urban” look of the lobby you get the impression that this hotel is rather modern. When you enter the rooms, however, these are rather small and old-fashioned. The price/quality ratio for this hotel is really bad. Disappointing

Nice hotel, great location, amazing staff, good breakfast

One of the most customer friendly staff I she experienced in my travels. Nuno from the guest relations team was extremely helpful. From suggesting the best restaurants and always ready to assist in any way possible. The breakfast was lavish. Some of the staff in the restaurant have trouble with English, but Google translate can easily take care of that problem! Room service was prompt and housekeeping exemplary!!