Hotel berhampiran Parish Church of Saint Michael, Lisbon

This place was simply the best hostel I've ever traveled to. The staff became good friends, always passionate to share their city and culture with guests, and always ready to just chat you up. The events the hostel hosts are so much fun! I made so many friends from around the world at their wine tasting classes. Wake up in the morning for a lovely breakfast and step out into beautiful Lisbon. Close by the metro station, no part of the city is beyond your reach!

We really enjoyed our stay at this beautiful, unique hotel. It was a bit tricky to find the first time, but if you follow the signs beside Taylor's and trust going thru the alley and up the stairs, you won't be disappointed once you ring the bell and are greeted. The winding staircase up to the suites could be difficult for anyone with mobility issues, but otherwise it's definitely worth the walk. The 'Paula' room on the top floor was very spacious and comfortable, with amenities we weren't expecting, like a bar, stove top and fridge. The room has a nice view overlooking the river (sometimes with cruise ships) and while there is a/c it was lovely to have the windows open and appreciate the breeze from the water. We also really loved the breakfast - super fresh, daily made juices, pastries, meat and cheese - a perfect way to start the day. The staff were very friendly and attentive.

Sadly, this was one of the worst hotel experiences I’ve ever had and I travel quite a bit. The room is like a coffin, it is so incredibly small. For someone with claustrophobia, it is extremely challenging to be in a space like this. The window looked to the side of the train station, which only increased the confined feeling. The shower stall (separate from the toilet) is also small and the water would fill up and run out onto the bedroom floor. The shower water only get warm, but never hot. I reached out to the hotel (Nadia at the front desk) about this and she refused to help me and in addition to being quite rude about the situation, she suggested I pay an additional $65 Euro a night to switch rooms (which was $35 euro more than what is being advertised for the night on Expedia/booking). Her reasoning was that I’d already checked in -this seamed ridiculous to me because obviously I’d have to check in to know what the room experience is. All around, she didn’t care about my level of comfort which was quite disappointing. I wouldn’t recommend staying in this hotel ever. There is also a lot of construction going on around the hotel which isn’t directly related to the hotel but still a nuisance.

Everything's is good, but hotel eletricity Brocken during evening. The wifi not work anymore. It is my second time to stay this hotel, Last time was perfect, but this time is disappointed.

Pictures on the website are from the new building and be aware that once you arrive you can get one of the old rooms (which are dirty with old furniture and insects) that belongs to the next building which is the Estrella Dos Santos PENSION , and they will charge you the same amount as you stayed in a hotel ($232 for two nights) . They put us in a terrible dirty , very tiny room with no view (there was a wall ). We paid for triple room but because they needed to removed/clean an smashed spider from the dirty wall and some stained/dirty sheets from the room they give us a doble room ”while we wait ” (in the same building Pension) the manager said that we will stay there for our whole stay and charged us for a triple room when we stayed in an awful double room. We chose this place for the reviews -8.5 stars (! ) , for the ”laundry service” and the for 17 minutes walk to Saint George Castle, once you are there they say that there is no laundry service and we have to walk almost half hour to get to the Castle and to the CENTER. We felt very foolish. This is the first time that we had a terrible experience thanks to the very poor skills of a manager who treated us like they were doing us a favor. Unfortunately, we couldn't cancel this reservation because we paid when we arrived at the reception area which was very nicely decorated, after this, they sent us to the next building which is connected with the new building. And of course the manager didn't want to refund us at least with the difference for the price of the triple room with a double. I do not recommend this place. Pictures can show themselves

Comfortable, clean and well run. The staff were helpful in clarifying travel issues such as the intermittent rail strike. Our room was good but the lift, although claiming to fit 4 people, is really big enough only for 2 and I think a sizeable hotel. should have more. On the plus side you can get up almost as early or late as you like, because the buffet breakfast is served from 6.30 a.m. to midday. And the dawn chorus of twittering birds outside the window is nice if you like that sort of thing. The hotel is not as central as its title implies and in the area there's a shortage of evening entertainment in the way of bars. A couple of good restaurants, the Churrascaria and the Hamro Ghar (Nepalese, would you believe!) serve good food and beer however.

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

O apartamento é excelente! Muito agradável, confortável, cozinha bem equipada, tudo ótimo. Muito bem localizado, próximo aos principais pontos turísticos. O que nos deixou bastante incomodados, foi a presença de pessoas na entrada da rua, que ficam dia e noite, vendendo e usando drogas. As autoridades precisam se posicionar, pois essa situação é bastante constrangedora e desagradável. Há famílias passeando pelo local, e a sensação de insegurança é grande.

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

The location of this hotel is far from historic center but 10 minutes walking to the nearest Alameda metro, but first the walking distance to the Alameda metro station is not to closed. Then get off in Rossio metro station and walk in historic center. Then going back the same and going up the hill is not easy as they say. The hotel cleaning was fine. The staff too. Breakfast so so, not for the price of 9 euros p/p. Now the noise from next door rooms was horrible, no respect to anyone and beds not as comfortable. The are does not look to safe, but is ok. Just be early at the hotel.