Hotel berhampiran Lee, London

Myself and my partner only booked for an overnight stay so my review is only based on the room and not on any of the amenities. The room was very clean and the bed extremely comfortable. The shower/WC was spotless. Loved the location of the Hotel. The only cons from me was unfortunately the room size is on the small side and our city view was of a massive office apartments and to the left a building site. However I would definitely stay here again.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

Incredibly experience with Britania hotel International🌟Great Location, Lovely views, Nicely Staff,Highlights for all theChristmas decorations 🎄✨️Recommended 💯 to everyone want a great stay

Excellent location , comfortable bed and friendly helpful staff, the breakfast leaves a lot to be desired, there is no cutlery, by the time you get them your food gets cold, you have to wait for everything and if you leave your table to get something from the buffet on your way back your table already cleared and the chair is taken, it's a complete chaos

Perfect location at canary wharf, easy access to dwt via Jubilee line .DLR and Uber boat , 20mins to LCY airport. suit is tidy with kitchen facilities, cozy bed sheets and pillows. friendly staffs. either holiday or biz trip , it will be a best choice.

Stayed 4 nights and happy overall with the room and restaurant. However the hotel double charged me - my room was prepaid on Trip, and hotel reception took my credit card details for incidentals. After checking out I found I was charged again for the room, they basically charged a customer without a.) contacting Trip to sort out the payment as it should be, b.) without a phone call to me ahead of taking the money and c.) without the customer authorization (in theory I only authorized the incidental pre-auth). Kudos to colleagues at Trip who followed up and processed the refund within a week! But deeply unhappy with the hotel's handling of the incident especially customer communication! Double check your bank transactions if you choose to stay at this place

Convenient location. Nice touches. Lovely room. However someone who stayed there before had left their underwear in the bathroom which the housekeeping has overlooked 🤢 I was given drinks vouchers for that but probably won’t come back again.

My mother and I stayed in the Curve Suite, and the experience was exceptional. The service and facilities in the room were incredible—everything was spotlessly clean, and any issues or needs were addressed within minutes. The room itself was spacious with stunning views, and the mattresses were incredibly comfortable. The Executive Lounge was also outstanding, offering breathtaking views and a fantastic selection of snacks and drinks, which were constantly replenished by the attentive staff. If I had to mention one small improvement, it would be that the lounge could be a bit larger to accommodate everyone more comfortably, as there was occasionally a slight wait during peak hours to find a seat. However, this minor detail did not detract from the overall exceptional experience. I would especially highlight the service at the Buffet and the Front Desk; both were highly responsive, attentive, and hospitable. A special thanks to Fanny, the Assistant Front Office Manager, for making our celebration so special and enjoyable with her outstanding support and care.

The service was immaculate as all staff was friendly and helpful. The room was nice and had a great view. There was even a complimentary ferry directly to Canary Wharf. One improvement would be that on the trip app there is a photo of pool however this hotel does not have one. After booking we saw the picture of the pool and brought swim costumes unnecessarily due to this. Nevertheless, I enjoyed my stay and would both recommend it to others and stay again myself.

Overall, my experience was satisfactory. The rooms were excellent, and the location was quite central compared to similarly priced hotels in London. However, the service fell slightly short of expectations. Upon arrival, our room wasn’t ready, and while the receptionist apologised for the delay and offered to serve us at the bar, we were later presented with a bill for the drinks. This felt rather misleading, as I had assumed the drinks would be complimentary given the inconvenience of the room not being available. When I raised this issue, the staff member insisted that he had said, ”Can I serve you at the bar,” rather than ”Can I get you a drink,” and claimed he wasn’t implying the drinks were free. However, the way the interaction was handled left a poor impression, and his attitude only added to the frustration, setting a negative tone for the start of our stay. He eventually refunded the cost of the drinks, though reluctantly. Following this, the service at reception was generally pleasant, with the staff always greeting us when we passed through the lobby. That said, there seemed to be a lack of proper training, particularly when it came to the bar. On one occasion, I had to pour my own pint, and on another, I had to explain what Pinot Grigio was to the staff. This is where the difference between Holiday Inn and Holiday Inn Express becomes clear. While the stay was comfortable, improvements in service and staff training could significantly enhance the overall guest experience.