Hotel berhampiran Maryland, London

Excellent location and service. Received complimentary drinks as the hotel record cannot locate my recording the first attempt and made some extra waiting but the professional and warm service was very impressive. The room is clean and comfy

The hotel was excellent and at nice location very close by to tube and Westfield mall just a 5-7 minutes walk, and the service and breakfast was good and I will recommend it is good value for money with families.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

The entire staff at this location has gone above and beyond to make our stay of 8 nights so memorable for my first visit to this lovely city. Flor greeted us every morning with such a warm smile and heartfelt “Good Morning” and always asked about our day before and what we were doing today. The walk to the Whitechapel tube stop was very short and access to the bus station was just across the street. Two grocery stores and several fast food restaurants within the area. I would recommend this hotel to anyone!

#lovelockeliving As per usual another comment stay at my second home away from home It don’t matter which live I stay at it’s always chilled I love the monthly love they show and arrange things to do like yoga meditation drinks meet up buckles mezzanine x family spirit But lemon is by far the favourite did me ( it’s not also pronounce as the fruit lemon so tot that’s how I call it.. it pronounce “lay-mon” lol

Absolutely amazing visit for my Girlfriends Birthday. The team really went to town organising an amazing room with balloons and cholocates. The check in team were soo friendly and even let us leave our bags early before we checked in to allow us to go out for lunch. Absolutely incredible stay, I can’t wait to book my next visit. The spa facilities were amazing the the swimming pool was very clean and fresh towels provided. I couldn’t recommend this hotel enough. Thank you soo much, you made our stay very special.

Excellent location next to Towerhill underground station. A short walk to the Tower of London and surrounding attractions. The buffet breakdast is really good in terms of choices and quality of food. The gym is well-equipped, and the indoor swimming is big. It's a pity we didn't have time to enjoy those facilities. We like the room's windows that can be opened. We let in fresh cold air at night and were able to sleep really well.

Overall I was quite satisfied with our stay. We were a family of four with two teenagers and had requested a one bedroom apartment. Criteria for our aparthotel were close proximity to the tube (Tower Hill station), a kitchenette and laundry facilities and air conditioning. Upon check in (there is someone at reception 24 hours) we were given a unit that was close to the street. You can definitely hear traffic noise when the windows were open or closed, and they had the individual air conditioning units in both rooms where you had to put the vent tube out the window which meant the window had to be open if you wanted to use the A/C. It wasn't actually super hot while we were there and the fans were moving enough air to keep the rooms cool so that wasn't an issue for us. Noise from trucks and sirens could be heard at times through the night but wasn't new if you are used to living in an urban setting. They had the sofa bed set up on the living area which was quite spacious and it was easy to fold the bed away during the day so we could relax in the space for a bit if we wanted. The kitchen had a dishwasher, small refrigerator, microwave and a dual washer/dryer unit, which met our needs perfectly. There was even a little container of milk with some dry cereal in the cupboards as well as espresso pods which was a nice touch. We asked for more pods during our stay which was easy to obtain from the reception desk. The big plus to the room which I wasn't expecting was there were TWO bathrooms (one had a shower). This was very appreciated and handy for our family! One small down side to the space was that the apartment was not all one level. When you first enter, there is about a 4 inch step down into the apt and this is also true for the two bathrooms. Our entire group had a couple of near ankle twister moments, ”falling” down into the space the first two days and nights! before we became accustomed to the layout. Another issue to take into consideration is that you can feel/hear the rumble of the underground from the apartment, particularly if you are in the living room and sleeping on the sofa bed. It was not as apparent in the bedroom. It wasn't terrible and wasn't so inconvenient that I felt we should ask for another unit. This may not be the case if your unit is not at street level. The area is safe, very close to the tube and Tower of London. I would consider staying there again and ask for a non-street level unit.

really lovely stay. conveniently located by farringdon station and v close to the west end area. room had good amenities such as a kitchenette and coffee. slightly odd layout where the bathroom door and main room door would block each other when opened haha. car park had 3 bays at the back of the hotel, not the most spacious bays but good enough.

Hotel was nice room was a little over looked by neighbouring buildings but room was spacious hotel in good location st Paul’s cathedral right outside door. Easy walk to South bank and Tower of London .Breakfast plenty of options but a little lukewarm but it was buffet .. pool and spa nice but busy and noisy can’t comment on bar or restaurant as did not use overall a nice stay would stay again