Hotel berhampiran La Ferme du Bon’Air, Lourdes

The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.

Il soggiorno presso questa struttura è stato eccellente. L’albergo è situato vicino al Santuario e alla grotta e la fermata dell’autobus, a pochi passi dallo stesso, permette di raggiungere le attrattive che Lourdes offre. Gentilezza e cortesia contraddistingue il personale addetto alla reception. Consiglio vivamente di prenotare presso questo appart’hotel, che mette a disposizione un angolo cottura , posto all’Interno della camera, che si presenta pulita e luminosa. Spero di ritornare presto. Ringrazio il personale che ha esaudito le nostre richieste.

The hotel is small but in a good location to visit grotto area. We had a good size comfortable room which was very quiet even though facing onto the road and the river. The room has a shower, tea and coffee making facilities and a safe. Our room had a balcony overlooking the river. There was a shaded patio on our floor for use by residents. The hotel serves an excellent buffet breakfast which is regularly replenished and there is plenty of room in the dining room. The staff are all young and enthusiastic and nothing is too much trouble for them. Wifi is good and we had no difficulty in connecting. A very good stay and we will be returning on our next visit. The Hotel only serves breakfast but there is plenty of choice for other meals locally. Made in Italy serves very good Pizzas and is always very busy. The town was busy with pilgrimages even though it was October but it is still kept clean. The streets are narrow so you need to be aware of the traffic especially the large tour buses. There are local buses and a petit train which run around the town.

We travelled to Lourdes on pilgrimage with HCPT (Hosanna House and Children’s Pilgrimage Trust). Hotel Croix des Bretons was our “home” for the week. We spent 7 nights here over the Easter weekend - the 1st week of the season, and the staff could not have been more prepared. From the warm & friendly welcome, accommodating all of our unusual requests like they were absolutely run of the mill, to the buffet style food which was refreshing and good. Honestly, I wouldn’t want to stay anywhere that Francois, Sabine & the team don’t manage. The hotel itself is really clean, the rooms are comfortable, especially the beds, with extra blankets in the wardrobes if needed. The bathroom was spacious and super clean, ours had a bath with a wall shower. The staff in the restaurant were kind, caring and diligent. I know that if I were to come to Lourdes, by myself outside of the organised pilgrimage, Hotel Croix des Bretons would be the first place I would look to book. Grazie Francois! Arrivederci alla prossima!

Peter D.1,6/5 Date of experience: 16/09/2024 Review Date: 20/09/2024 We have stayed in many other hotels before in Lourdes always on a Pilgrimage. This trip was just me and my Husband this time for our 40th Wedding Anniversary and we always wanted to stay at this Hotel as we have been in many times before to have a drink in the bar. As it was just the two of us we had our own choice of hotel so you can imagine we were excited to book and stay there. We booked a deluxe room overlooking the garden. The room was not deluxe it was not what we expected even down to no bed side tables or any drawers in the room the wardrobe rail was very short hence creasing our clothes, for this reasion, I asked to borrow an iron for 5 minutes but got told by the receptionist to wait in reception till someone came to show me to the pressing room in another building. I waited 20 minutes no one came so I gave up and never asked again. The first morning there was no hot water so cold showers. I heard the receptionist saying to another guest who was complaining about the same issue that it would be fixed later that day. Which it was. The tea tray was very sparce one breakfast tea bag each and one sugar each with a very small pod of milk not enough for a decent cup of tea. To add the biggest insult there was two wooden sticks to stir the tea not even a proper spoon in a deluxe room? We took the small stool out of the shower to put our tea on whilst we sat on the 2 dirty chairs on the balcony. We have had far better variety of breakfast from every other hotels we have stayed in lourdes. When we arrived we was told we did not have to book evening dinner in the restaurant so on the actually day of our 40th Anniversary we went down to the restaurant but was told no room even though the restaurant at the time was half empty. We had a lovely meal in another Hotel. To top it all when we got home our Children told us that they contacted the hotel reception to ask could they order a surprise bottle of champagen on the day to be sent to our room they was on the telphone to them for an hour but hit a brick wall as they would not take payment from them. I do not normally write reviews but after receiving a welcome written note from the Staff when we entered the room saying Happy 40th Wedding Anniversary we hope you enjoy your stay and if there is anything you need our staff is to hand. this letter was accompanied by 6 macaroons on a plate. Hotel has not even answered reviews on there website shows they do not care and its not a cheap hotel.

This is an ideal stay for room only accommodation. The air conditioning on the 3 rd was definitely a good choice and very good. The hotel also provided a Kettle and big fan which were very well appreciated. We brought our own tea coffee etc and cups. The shower over the bath was good and had a good hand rail. Beds ok extra pillows provided. The staff were wonderful and extremely accommodating for little requests and the hotel had 24 hour access which was ideal. Breakfast limited but plenty of cafes. Lunch and dinner tickets can be purchased to use at the solitude hotel Buffett . Next door Good lift. Easy access. Definitely stay again