Hotel berhampiran Playground, Lucerne

Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

Quite a walk from the train station. Recommend to take the bus if you have the Swiss Travel Pass. Take the number 4 from the Bahnhof, gets off right after crossed the bridge at Brunigstrasse. The first day I am only with 2 people so stayed in a triple room. The Shower room is directly open up to the bedroom with only frosted glass and no curtain. And sink is IN the bedroom so would have no place to change cloths. I guess it makes sense for any couple but kindly of odd for triple. The second day a friend joined so we move to a family room with a proper washroom which is much more ”family friendly” The hotel serve breakfast at a very low and nice price (in Swiss terms). Get hot water free at the lobby but no boiler in the room. For the best it provides microwave oven, so can get food from nearby Denner if you are on a budget. Be sure to get in line early cause there will be people lining up at around 6.

Spotless from the point of cleanliness, excellent position overlooking Löwenplatz & about 2 minute walk from/to the lake (views to die for!). I was on the 5th floor, so whilst there didn't appear to be any air-con it wasn't an issue as the window could be left open all night to give some air. The noise from bars/restaurants turning out at 11pm/12am wasn't an issue. I would go there again. Check-in is 100% self-service at a device on the ground floor although the hotel next door has a reception which supports any issues, according to the signs. We had breakfast there, but no issues. The rooms are rather bland (could use a little hotel comfort maybe eg picture on the wall of the lake perhaps), but other than than a very good price for a very good location. There are lots of restaurants around and a Coop next door (open until 7pm) with some cheaper eats if desired).

Overall the hotel is clean and re-newed. Good for short stay. But reception service was so slow, we arrived at around 9pm and we waited 30-40mins for the reception counter and get back to room at 10pm. Also the staff keep suggesting us to park our car in nearby carpark instead of parking slots in front of the hotel.

L'hôtel est conforme aux standards IBIS. La literie est confortable et la chambre plus grande que dans d'autres établissements du groupe. La salle de bain et la cabine de douche sont trop exiguës et il manque d'étagères où poser une trousse de toilettes. Nous avons déploré l'absence de climatisation dans la chambre. Le ventilateur peinait à rendre la température supportable. L'hôtel est situé à l'extérieur mais le centre-ville de Luzerne est accessible en moins de dix minutes par le train grâce au pass fourni par l'hôtel et la gare toute proche à pieds. Parking public en sous-sol accessible directement depuis la réception.

We stayed at the Hermitage and it was a perfect choice for us. The hotel is away from the city center but the bus stop that takes you there is in front of the hotel entrance and you get to the city center in 15 mins tops. But staying here you get the most perfect unobstructed views to enjoy, and not even pedestrians walking in front of the hotel. It was just perfect. The room was clean and service was great. We would go back to this same hotel if we were to visit Luzern a second time.

I stayed at the Gasthaus Badhof for a week. I booked on the hotel website and got a special price for staying seven days in a row. The hotel is located in a quiet town five minutes by car from the centre of Lucerne. I went down walking to the city in less than an hour twice, walking along the edge of the lake to the city. There is a bus line -free for being a hotel guest- with a stop a few meters away, very convenient for the return, uphill. It is a one-story building with twelve very spacious rooms (50 m2). The architecture is very modern and the quality of the construction, facilities and furniture are excellent. The bathroom is integrated into the room, the shower is a very well built glazed hurna. Each room has a large covered terrace where you can admire the magnificent landscape: an nine-hole golf course and, in the background, Lake Lucerne and the Swiss Alps. You can walk or go jogging around. I had an underground parking space -with charging point for my electric car- with direct access to the room by elevator -no additional charge-. On the ground floor is the reception and the restaurant lounge with large windows to the golf and exit to sit outside. The breakfast is not of great variety -because the hotel is small- but it is served in a very correct way and with fresh products of very good quality. All the hotel staff and golf course caretakers are very friendly and professional. They are always willing to help and showing their best smile. I think it is an ideal place to stay to visit Switzerland staying in a real four-star hotel, modern, quiet, clean, discreet, convenient and reasonably priced.

Really lovely hotel, spectacular view of Lake Lucerne. Very easy to get around - bus stop right in front of the hotel which made daily trips very easy. The staff were super friendly and accommodating. We had a very nice dinner at the restaurant, also with with an incredible view. Though this is an older property, the nice sized rooms, balconies w great views, and the grounds made this an incredibly charming and visually appealing spot to vacation. Would recommend to everyone!

First, the location is beautiful. The hotel is clean and tidy, and the staff very friendly. It's a wonderful place to stay. We used this location as a base to explore the region. It's very quiet and there's not much traffic on the roads at any time (except around Zurich in rush hour). You do need a car here as there's nothing to do in the area. They'll charge you 20 Francs a night for parking. As we stayed for 7 nights they charged a max free of 100 Francs. Not too bad I suppose. The downside is the bedroom. The lighting is dreadful. There's also no air con. They did supply a fan to blow the air around which did help a bit. There's a sensor in the bathroom that detects movement and comes on. The decorative shelving had more light than the rest of the bathroom. Perhaps 3 candles would have been better. The shower has plenty of power and hot water but as it's placed over the bath it hardly keeps the water in. It's a job to stop soaking the floor. The lighting in the main room is dreadful too. We didn't have a lake view which was our choice but we didn't expect to be in full view of other residents either. There was a blind that you could use to add screening and shelter from the sun, but it seemed to have a mind of its own. Sometimes it wouldn't go down, other times it would but then go up again without warning.