Hotel Novotel di Madrid

Super great hotel to stay. Very nice smile at the front desk and concierge. MO is still my favorest stay choice with no doubt.

I booked this hotel because of its location but after I arrived I think the location is even better than I expected. It is center to everything very convenient. Staffs are very polite and helpful

This is a five star hostel. It’s in a prime location, near puerta del Sol, churrería 1902 is just around the corner and El Corte inglés too. The beds are comfortables and the rooms have a pleasant temperature. The best part is that they offer a safe for free and it made my stay much better as I was able to leave my passport and electronics in it. You need to bring your own padlock or pay €8 in the reception to close the locker you’re assigned. The only downside is that the beds don’t have a curtain and one of the guests snored all night so I couldn’t sleep that night.

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

酒店設施完善～服務周到～親切熱情～ 值得提的是洗護用品：歐舒丹的～yyds 服務人員還貼心的夜床服務並送上歐舒丹的護手霜～很不錯～ 房間有贈送免費的礦泉水～ 唯一不足就是從酒店出來通往路邊的街道一股尿騷味…十分噁心～（酒店大門在巷子裏面）

Take Renfe C1 or C10 from Madrid airport to Chamartin Train Station only takes around 15 minutes. Just 2-3 minutes walk from hotel to Chamartín Train Station or metro. The room looks the same as the pictures shown. Good breakfast with many choices of cheese, hams, bread, hot dishes, juice and coffee. Quiet at night.

In fact, we decided to cancel our Booking reservation, because. even paying the extra amount due to a reservation with no charge cancelation: 1. Just received a message (*1) stating that my Credit Card was going to be debited for ”one night stay” ; this today, April, for a reservation in November ; reason invoked: they have to assure that the client will pay., and this through Booking.... 2. Answered, imediatly, that I dont authorize any debits on my Credit Card ; received a message with a printscreen saying that they were intitled to do it: NOT TRUE To make it short, after being in 42 countries, 3 continents, more than 400 cities, and I lost count in how many Hotels I ve been..., I m simply astonished how an Hotel in Spain, allows itself these pratices....; Besides violating the rules of Booking (I guaranteed a payment of refundable with an extra fee, with my Credit Card)they lyie about being entitled of doing it (the printscreen doesnt match my reservation) I´m Economist, so, I do understand that these procedures are, a cheap way (% interest..) to finance themselves with customer´s money ; What I really dont understand is how Booking allows it...... This message was, also, sent to BOOKING and VISA ; (*) message transcription; The following preauthorization transaction was made at The Central House Madrid Lavapiés. Property The Central House Madrid Lavapiés Payment card Visa ****7896 Date 15/04/2024 21:58:25 Amount €89,86 Identifier pi_3P5vfZLPwwCp2e3P02gmsrGy Please note that the above transaction is not an actual charge, but just a temporary holding of the funds. We would like to remind you that flexibles rates will be automatically charged on the arrival day. Kind regards, The Central House Madrid Lavapiés