Hotel 5 Bintang Terbaik di Makati

Good service, nice quiet rooms and very well maintained. The lobby bar has nice live music and super friendly and professional service and bar tenders.

I recently had the pleasure of staying at Makati Diamond Residences, and I can't express enough how exceptional my experience was. From the moment I walked in, the staff made me feel incredibly welcome, providing top-notch service throughout my stay. The rooms are spacious, luxurious, and impeccably clean, offering a perfect blend of comfort and style. The amenities at this property are simply outstanding. The gym is well-equipped, and the pool area is an oasis of relaxation. I particularly enjoyed the breakfast buffet, which offered a wide variety of delicious options catering to every palate. The location is unbeatable, right in the heart of Makati, making it convenient to explore the city. What truly sets Makati Diamond Residences apart is their attention to detail and commitment to making guests feel at home. Every aspect of my stay exceeded expectations, and I left feeling refreshed and eager to return. I highly recommend Makati Diamond Residences to anyone looking for a luxurious and memorable stay in Manila. Five stars, without a doubt!

Saya menempah suite Biliknya besar, hiasannya berwarna merah terang, bufet mempunyai pelbagai jenis, dan kebanyakan makanan laut adalah sejuk. Saya menekan butang pembersihan pada hari berikutnya tetapi tiada siapa yang membersihkannya.

The housekeeping service provided by Mr. Ariel Pilande, Room Attendant was excellent. He was prompt in his duties, kept the room super clean and well-informed about the services available at the hotel. He is a skilled converationalist. His supervisor, Sir Ryan Navarro made sure that his staff served as well (quite good in overseeing his staff). Overall, the hotel met my expectations from the guards at the ground floor (extremely nice), concierge (attendants were most helpful) and reception (staff were friendly, efficient and helpful).

The facilities and room are really good especially for the price you pay. Spacies room, good and comfortable bed, good bathroom, strong pressure shower etc. Nice pool, but the ultimum is the Spa/Onsen, good place to relax after a day in the busy city. One negative, they have an issue at the reception, the two times I have visited the hotel, check in takes forever, always something. Like Manila airport, looks like no person has a smooth/regular check in. Check out, you have to wait for your deposit gets cleared, also unnecessary long proces, it is 2024! But as said really good facilities and rooms. Neighbourhood little bit sketchy, not dangerous but lot of male and female persons wanna sell you drugs/pills/ services.

and while the experience had its positives, there were some areas of concern. The towels were not changed and looked old, which was unacceptable. Using the shower area is unsafe as it seemed poorly designed. the water container provided in the room was messy, which was disappointing. It would be much better if the hotel could provide bottled water instead for convenience and hygiene. Another issue was the noise level. The sound from outside was quite disruptive, indicating poor ventilation or insulation. It made it difficult to relax and get a good night's sleep so now like someone laughing loudly and opening the door is truly making me awake, reason I have time to leave a review. For a hotel advertised as five-star on your website, this was far from a five-star experience—especially for someone like me who enjoys staycations. It absolutely did not meet expectations. These issues need improvement for a better guest experience.

e service at their hotel was exceptional. There was absolutely no issue that was not addressed timely and with satisfactory results. We were particulary impressed with how the hotel staff anticipated our needs. Numerous conference attendees commented on the quality of the food, the quality of the service and overall positive attitude toward the conference site. Particular noteworthy is the longevity of the staff and that sense of investment in the success of every event. I usually offer suggestions for improvements, but there is absolutely nothing that could be improved – you have set the bar very high.

1. Great service as always, hotel accommodated our early check in; we had an accident on the eve of new year and they were very responsive and checked on us regularly; brought us all the items we needed despite full occupancy, it did take some time so you can improve on adjusting manpower during busy times; something to improve on is the pet policy - while you do allow pets, I would not necessarily call the facility pet friendly as our furry friend really is just allowed inside the room and cannot walk around freely. We had to transfer rooms wothin the stay as we booked a different room within the stay and it toom sometime for the room to be ready during the transfer and they allowed us a late checkout because of this. 2. Room feedback - hair dryer units are difficult to use, I hope you revert back to automatic (my mom who is a senior cannot keep pressing the handle for continuous blow drying and we had to ask for a different hair dryer); the hot water was not very hot. 3. My biggest dissappointment was the heated pool. I always choose to go to this hotel because of this amenity, I stayed 4 nights and the pool heater was under maintenance the entire time so no heated pool. Not to mention it was the busiest season of the year and you should have anticipated this and done your maintenance outside of this period. You should also post this in your website so guests are aware. 4. This is always my beef with Discovery Primea and has not been improved on, in fact, it has deteriorated. Breakfats buffet is not good, limited selection; salad greens were wilted; tapa was tough, no orange juice; we had to go to Manila Peninsula the last day lf our stay as we were tired of the breakfast fare on our 4th morning. 5. Gym - sauna facility: It is weird that they don’t keep your sauna on, you need to wait 30 mins so they canturn on the heat. Shower facility in the gym is also complicated, the fact that you need to post instructions on how to use a shower is not good. Shower ameneties (conditioner and shower gel) were empty in the containers, had to go out to ask for assistance and even then there was no immediate items on hand. Had to go to room to finish the shower.

This hotel gave a tip top services from the staffs with clean n big room. They are very polite and helpful. Verities of breakfast n free flow of non alcohol drinks served at the lounge. Location is very good with many mall surrounding the area. Makati is very safe area to walk around. I'm so happy through out my stay & definitely will choose this hotel again.

Booked Deluxe Suite and Horizon Club rooms, both rooms with access to Horizon club lounge. It was my mom 78th birthday, Mini cake and some freebies were in the room when we got in. Ms Rose from reservation/front desk was very accommodating and very patient to our requests and last minute changes. The horizon club lounge food and services offer to privilege guests were overflowing and mouthwatering. Ms Jean, the Manager and Ms Sandra were very helpful and attentive to our needs. The staff, namely JD, Argel, Jazz were polite and friendly. Chef Russel from Circles Cafe served us tasty omelet, spiral sausage and slice ham. Several food options breakfast hall. It’s was a great stay at Makati Shangrila.