Hotel 4 bintang Makkah yang Popular

Cemerlang seperti biasa. Perkhidmatan sarapan pagi adalah sebutan istimewa yang cemerlang kepada Saddam yang sangat prihatin. Perkhidmatan untuk kemudahan mungkin lebih pantas sedikit tetapi secara keseluruhannya bagus.

الحمدلله كل شيء تم بيسر شكرآ لله ثم فندق صفوة الغفران مكة المكرمة الله يحفظكم يارب العالمين كل عام وانتم بخير وصحه وسلامه يارب العالمين الله يجزاك خير وبركة وسعادة مرحبا بك في وقت لاحق الله خيرا وبارك فيكم جميعا يارب العالمين وياك وجميع المسلمين والمسلمات والمؤمنين والمؤمنات الأحياء منهم والأموات اللهم امين يارب العالمين الله يحفظكم يارب العالمين يا رب العرش العظيم ان شاءالله بخير الحمد والشكر لله

This is my 6 time in this hotel but this time I have decided to not comeback to this hotel again just because of the receptionist rude behaviour. The Girl Receptionist khan one of the rudest people I have met in my life. I arrived at the hotel little early around 5am and I told them I am going to perform umrah and I will comeback around 12pm to hotel and I am with 1 years old infant please let me check in. In the morning they told me that the room will be ready by 10 am so no need to be worried. After performing the umrah I went to the hotel at 12pm and I asked for the room but the receptionist khan is speak very rudely with me and told me to cancel my booking and leave the hotel or wait for 4 hours. I told her in the morning I was told the room will be ready by 10am but she didn’t replied back. I was very shocked that they are giving room other people but not me and when I ask for refund she said no refund so I now I don’t have any option and just I have to wait. I wait for two hours and then finally I got chance to meet with Hotel Manager Mr Eda maybe mistake in name but he is bald and he finally help us to check in. Now I want to ask questions why so rude people on Reception ? Why she is not letting me to go room when there is other people are going ? My family is suffering from all this and my child is sleeping in Reception lounge sofa.

Two nights stay was just great; attentive but not intrusive staff made the difference. Miss Nehal and her colleagues at the reception, management and restaurants are among the best Marriot brands staff I have ever seen. Arrived too early for the usual check in but was treated in the best way with minimum waiting and an upgrade. The location near the HARAM is just great and the view from the 21st floor restaurant is awesome Wide variety of delicious food at breakfast and dinner time with highly courteous staff and good looking smiling faces every where . Some facelift is needed in the rooms though Thank you all Dr A Hawwari Titanium member

Firstly let me note that this is NOT a 5 star establishment. Not by far. I would give it 2 stars as it does not even comply for a 3 star grading. The staff are not accommodating at all. No check in routine was provided. The building itself is out dated. The furniture and finishings are all in poor condition. The towels leave your health feeling compromised. As do the bathrooms, carpets and curtains. The smell in the lobby, passages and rooms are all questionable. The bathrooms are filthy with muck gathered in basically every groove and corner. Our toilet got blocked. When the maintenance guy came to unblock it he was upset that we flushed the toilet paper and said we shouldn't do that because the pipes are narrow. We should wipe and throw the toilet paper into a plastic bag!! What the ??? He then proceeded to unblock the toilet and dragged the plunger across the room, dripping the poop water across the floor and didn't bother to clean up after himself. Our kids bathroom had no hot water. On the second night their toilet also got blocked. Rust in the kettles. The mugs look like they never get washed, just a quick rinse under the tap. The base covers of the beds are broken. There's cello tape covering the smoke alarms. I mean the list goes on. The cherry on top is that the service of the staff is utterly poor. And there's no room servicing while you're out. When trying to speak to one of the cleaners about this his response was... ”Arabic”. Which we responded to saying ”No Arabic... English”. Then he retorted ”No English, only Arabic... Same thing” I have never experienced such poor service ever. Please do not waste your money booking this horrid place. The images advertised are highly deceiving. Needless to say we booked another hotel fast and left on the second day!

I visited Mecca for Umrah purpose and I have enjoyed with well trained front desk officers, who help me swiftly to check in and proceed to the designated room. The cool and clean room was one of tge well prepared atmosphere for my enjoyable stay at Elaf Bakkah Hotel. Dont forget the well designed view of the reception area and its very nice smelling Arabic Oud that greets you at any coming. Thank you again and see you in my next visit.

5-7 minit dengan teksi mempunyai perkhidmatan ulang-alik sendiri juga. Biliknya sangat bagus bagus saiz besar selesa sangat berprestij rasa perkhidmatan pelanggan yang bagus daftar masuk adalah mudah

Very nice lovely stuff advice to stay there, just one problem faced with transportation bus sometimes delays

I usually stay a lot closer to the haram during my visit to Makkah, but during Ramadhan the prices rocket so I've had no other option but to find a clean tidy hotel at a reasonable price. I stayed here many times before (all during Ramadhan). The hotel is around 10 mins from the Haram by car. You cannot walk it from the hotel to the haram (not walkable distance, plus it goes through the mountain tunnels). You can get a taxi for around 10 rials to the haram, but on the way back it can be slightly more - around 15-20 rials (just keep haggling). From the drop off point, it's around 10 mins walk. The hotel does run a shuttle bus for free, but I've never used it simply because of the timing. The shuttle bus drops you at the coach station area which leads the footpath to Mount Marwa side of the haram. Don't bother looking for the shuttle bus from the haram to the hotel, it's a total nightmare and chaos during salah times so better off just taking a taxi. The rooms are clean, tidy and quite. The room service is horrible, they never clean your room despite several requests. The AC is good and blows cold air. A number of lifts, so you don't get stuck waiting around for ages. Due to it's location, it's not busy like the hotels right next to the haram. There are number of restaurants nearby and also a bin Dawood at walking distance. When you want to get a taxi from the haram and don't speak arabic, just tell the driver ”Makaram al bait, khareeb Bin Dawood”, this has worked for me each time - they will know exactly where you want to go. Like i said, don't pay more than 15 rials.. There is also a masjid very close to the hotel if you end up missing the prayer at the haram.

I am very pleased of my several staying here in Retaj alrayyn hotel Makkah ... Excellent services with most friendly staff . Not to mention Mr. Motaz the sales manager ,, so wonderful personality and very caring and helpful to any requests or needs you may have . The shuttle bus to Alharam is around the clock all the day and night .