Sentido Amounda Bay

Hotel Amounda review Just spent a wonderful 10 days here at this lovely hotel. The grounds are lovely and kept very clean and tidy. Our room was small and had little storage space, but was very comfortable, clean and modern, felt very new. Would recommend bringing travel coat hangers with you. Bathroom is very small (when sitting on the loo you’ll have one foot in the shower and the space between sink and loo is very tight. No mirror in the bedroom but there were USB charger ports next to the bed which was handy. The vibe of the place is relaxed and quiet which was perfect for us as we are 2 friends who wanted to get away for a rest. Food is lovely in the main restaurant. Lots of green food very tasty. Probably the best all inclusive food we’ve had anywhere we’ve been before. I like a hot milk oat pate and restaurant staff were so helpful and warmed it up for me in the kitchen. Special thank you to Valia for looking after me every day. Entertainment wasn’t great but we knew that before we came and hadn’t done for that so it was fine. Not loads of cocktails in the all inclusive menu but you could purchase others for around €8. Staff are very friendly and so helpful when you have a query. You can get pool towels from reception (€10 per towel deposit) and change as regularly as you want to. 3 lovely pools- never had a problem getting sun loungers e en at 10am.We preferred the quiet pool - sun-loungers are the older style there (new comfy beds round the other 2 pools) but they were fine and we preferred the quiet there. Water is very cold (but ok once you’re in) so if you have babies you might want to bring a small inflatable pool to use with warmer water depending on the time of year you were coming. WiFi is good in the main. Room cleaned e wry day if you want it with towel changes. We had massages with Eugeine which were amazing. Give your details to reception and they will get the spa to contact you directly or go to the cabana (by the splash oool) when they’re there and there’s a contact sheet outside you can put your details on to make a booking. There is a shop just outside the hotel. If you turn right out of the hotel and walk around 10 mins you’ll find other shops and tavernas. We took a trip to Spinalonga- the former lepper colony. We took the number 1 bus from outside the hotel to Heraklion at 7.15 (20 mins and €2.50) got the 110 bus from the bus station to Agios Nikolaos (just under 2 hours €15) and took a cab to Alounda €16) where we got a boat over. Only had just over an hour there but it was well worth the trip if you’re into your history. Ask at reception the day before for an early breakfast and packed lunch to take with you. Would definitely recommend this hotel if you’re looking for a laid back restful and quiet holiday and would definitely return.

The hotel needs to improve its service and maintenance. A family of 3 was put in a very small and dirty room. The room was prepared for 2 people. Thank you for putting in an extra bed so I didn't have to sleep on the floor. The mattress on the extra bed had springs and was simply covered with a sheet. These springs pressed on my back. After I asked for a refund and to evict us from the hotel because the room in the photo did not match the room we received, the manager said that this was not a reason to return the money and simply hung up. After I asked the reception twice and the maid once to prepare everything for three, my request was not heard. There is very little space between tables for guests in the restaurant. The staff does not always clear and set the table right away. Well, if you do not have time to take a seat, you will have to stand and wait. Drink machines often dispense plain water. There weren't enough glasses and cups for everyone. Didn't make it in time? Your problem. The staff doesn't seem friendly and in my presence the waitress answered an elderly woman very rudely when she asked when they would finally bring plates to help herself to food. room cleaning is a separate conversation. in our room there were always not enough towels, the shower was dirty, the ashtray was not always emptied and the balcony was cleaned only once in 11 nights of stay. The sand on the beach, which belongs to the hotel, is not cleaned. We often stepped on thorns. The only thing that made us happy in the hotel was the friendly and smiling girl with blonde hair at the bar.

We had the absolute best stay at Sentido Amounda Bay. In fact, we stayed at a five star resort on the other end of the island that only did partial all inclusive and had a way better time at Amounda bay. The staff is super friendly and kind. The rooms are spacious and clean, we even got a little balcony overlooking farmlands and the ocean. The ocean is a 5 minute walk if that where the hotel has a beach bar and tons of beach chairs. Folks had said in previous reviews the beach was dirty but I did not experience that at all, we had an exceptional time in the med swimming and hanging out in the beach chairs. If the beach isn’t your thing they have 2 maybe even 3 large pools. They have several bars and restaurants included in the all inclusive and all of the food was delicious and there were different options each day which was incredible (the 5 star had the same food every day). If you have a rental car you’re in a great location to get to Chania, Agia Pelagia, and several other cool spots around the island. Very central location. Hope to come back to this beautiful resort soon!

We stayed at this hotel for 8 nights and it was a great stay, our room was huge and very clean. The staff were extremely attentive and polite - special mention to Nikos at the bar who was amazing, so friendly and welcoming and made the best cocktails. Zoran was also so helpful and went out of his way to make our stay extra special. One thing I would criticise would be the food at the hotel. There was no variation most days and the food was quite bland and boring. I have an allergy and they didn’t really cater to this, I could only really have chicken and chips so we went out for dinner/lunch most days. Another thing would be the all inclusive only goes up to 11pm after that you have to pay for drinks and there are no snacks on offer unfortunately. Overall we had a really good time and met some amazing people (Nikos and Zoran) and would definitely come back to Crete again.

Amazing deluxe hotel offering lot of privacy, comfortable rooms, beautiful pool area, great food, private sandy beach and professional staff. Special thanks to lobby barman Nikos, who makes great job there; always so kind, friendly and helpful. Every drink is made with pure love and care!

A lovely holiday. Couldn't fault the hotel, our room was clean, modern and spacious. Our bed was huge and so comfortable. The food in the main restaurant was fantastic, a great variety of food to choose from for all meals. Pool areas were lovely and clean, however if you get there for later than 9am you aren't guaranteed a sun-bed. Towards the end of our holiday they brought in a no towels left from 8pm-9am rule which helped. The private beach area was an added bonus and great that there was a bar down there which included all inclusive drinks. Big shout out to Nikos at the lobby bar, the loveliest man and best bar man in Crete! Nothing was too much trouble, he made us feel so welcome. We loved chatting to him every night and receiving the best bar service. Thank you Nikos, you made our holiday! Great holiday, great hotel and great location for exploring Heraklion and surrounding areas.