Hotel berhampiran Espace L'Moutalâte, Marrakech

All staff are very kindly. We booked the room as half board, dinner menu and breakfast are very very local special and tasty. Only we have a problem for the internet connection. We can’t connect with online from any rooms and have to move to the lobby….I would like to visit there again very soon

Hotel, very very clean, a bit dated but still nothing to complain about, they have 2 receptions on 2 different streets (back door, front door), back door staff absolutely lovely and welcoming, took case up to room etc, front door staff are not helpful at all, they weren't doing currency exchange until 5pm, so I asked where to get it from, and they sent me totally in wrong direction, walked for ages to find one, then few days later found 1 just round the opposite corner. they had no maps to help you, didn't give you any advice, they really didn't want to know you if you were English. WARNING to all vegetarians my friend got half board as she was a vegetarian, the menu every night are 2 choices, chicken or beef that's it, oh and if you have a bottle of water with your meal expect to pay for it !!! Breakfast was ok, boiled eggs, polony, and cheese triangles, selection of pastries, dried bread, and what can only be described as a pancake made from layers of filo pastry which you needed to tear apart and what looked like syrup next to them was actually oil YUK. But there was jam and marmalade too. AS said before the staff were extremely unhelpful and when leaving I put my case at front desk, only to be told I would be picked up at desk 2, so sat there 45 minutes and rang pick up people they were at main reception on time. They came back for me but not happy, just made my flight home in time, I would not go there again

酒店位於較為市中心的位置，出行方便周圍設施也齊全，但是當我入住的時候，發生了一件很詭異的事情，酒店給了我三樓的房間，當我電梯抵達三樓，發現三樓很多房間在裝修，工人進進出出很雜亂的感覺，我以為可能就幾個房間在改造也沒在意，當我繼續前進去我自己房間的途中，竟然發現還有一段在用衝擊鑽打地麪，聲音巨大灰塵瀰漫，我當即掉頭回到酒店前台要求更換房間並安靜的環境，酒店猶豫了一下給了我一間四樓的房間，但是當我抵達四樓後進入房間，衝擊鑽的聲音依然巨大，根本沒有辦法舒適休息，萬般無奈之下衹能聯繫了攜程客服，最終客服和酒店溝通並給我換到了五樓的靠另一側的房間非常安靜，並給了我意料之外的補償券，感謝攜程客服給力！ 寫這段點評主要想吐槽一下，作為一家五星國際連鎖酒店，接待客人期間，酒店在搞裝修，並把客人安排在裝修層的房間內，簡直匪夷所思！

We stayed at hotel chems from the 31st of December for six consecutive days for the new year. This was my second time in Marrakech but my mum's first time. The location is second to none within a few minutes walk to the square and also many other local attractions. On arrival we were told that we needed to check in from 3:00 p.m. we'd got there early but were able to drop off our bags and then go out exploring. The hotel itself is a little outdated, however it is very clean. Staff are very good, welcoming and attentive, room sizes good and price good. Bedrooms made up everyday, towels changed, cleaned throughout. Pool towels available for free at pool. We stopped between December and January, that is a very good size pool approximately 25 m. However it is very cold but still accessible plenty of seating areas for drinks and snacks. There are plenty of sun lounges around the poolside as well as in the grass area. Breakfast is served daily which is included within the cost and there was ample choice a selection of eggs, Cereals, yogurts a little fruit, many pastries, etc. The hotel also has a snack bar and does offer evening meals. We did not take any evening meals here. We did have snacks during the day. Things like salads, pizzas, burgers, etc. The food was good. As the hotel was very close to the local area, we were able to walk although it was close to a taxi rank. If you should need this. Within 1 minute walk to Koutobia mosque, then about 5 mins to jem so fnaa square, Cyber park short walk ( nice to visit) near royal mansour Marrakech, Around 40 mins walk is the beautiful menara :) There is also complex artisan is about 10 minutes walk maximum full of things to buy As you come out of the hotel grounds, if you do a left you will find a park on the left hand side ( Koutobia). You can walk straight through this to the main road to take a shorter route to places. There is plenty of opportunities for walking and running. It is very safe to run alone. When we were there the sunrose at about 8:00 to 8:30 a.m. and the mornings were cool. During the daytime, you can expect temperatures of around 18° c in December and January plenty warm enough if you are from England. We had a walking tour that I arranged before we went through TripAdvisor. It was very good. We also booked the waterfalls trip. This was okay. I also took a hot air balloon trip which was amazing. All of these were booked online instead of at the hotel. There was no particular reason not to book at the hotel. I just didn't realise that there was somebody on site to do this before travelling. The reception is manned 24 hours, 7 days a week. On New year's Eve, we was welcomed with a show and dinner from 7:30 p.m. full entertainment and several courses for a meal and drinks. This was all inclusive even though we was on a bed and breakfast basis. We had no idea that this was going to happen. It was a lovely surprise. The entertainment was fun. Most of the ho

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

Absolutely beautiful Riad with the most amazing, attentive staff. From the initial booking of the Riad the staff were so helpful. Ishmail booked us a taxi from the airport and made us feel so welcome when we arrived giving us a tour of the Riad then offering us a mint tea and cookies on the terrace (with a beautiful rooftop pool with complementary towels). Ishmail then provided us with maps and showed us directions to the must see places - saadian tombs (few minutes walk) and the medina and souk are all within a short walk from the Riad. The interior design of the hotel is simply beautiful. The bedrooms are so relaxing and peaceful. We had a wonderful nights sleep and felt so welcome and looked after. We had a hammam at the riad (staff were again amazing). The breakfast (included) was delicious (fruit, yoghurt, juices, pancakes, bread, omelette, jams) and the menu served on the terrace was delicious. Thank you to Ishmail, Bashir, Mustapha, the hammam ladies and all the staff who made us so welcome at this beautiful Riad. We can't wait to come back again. ❤️ amazing ❤️

One of the best place to stay in medina. Nice and stylish, clean rooms, simple breakfast. Location also good enough, because its not that far to walk by medina from taxi (another riads can be so far and it's not comfortable to find it, especially when you have a lot of clothes). One more thing - they are really equipped with everything you need in rooms - fridge, smart-TV, hairdryer, even in single rooms. Not every riad can have it, especially with this price. Friendly and very helpful staff. Especially grateful to Hassan, he helped me with my one thousand questions 😅 So, I can recommend this place. I stayed in few riads in different points of medina, and it was most comfortable place.

I stayed at Amour D'Auberge over the new year - I was looking for a hostel that was relatively quiet and laid back, in a good location. Hiba, Nadia, Faisal and Jamil run the hostel together and every interaction I had with each of them was very positive! They were super friendly and helpful. I shared an 8-bed female room and had no problems with it - the beds are comfortable and warm, and you get a key-locked cupboard to store your valuables. The hostel is in a fantastic central location, just five minutes walk to the big square! Even though the hostel itself was pretty quiet there is a jazz bar next door, which did mean that sometimes it was loud late at night - but I just used ear plugs and it didnt disturb me too much. Also, while I was staying they were having some building work done which was noisy during the day, however I was out and about most of the time so it didn't cause me any problems. Overall I would recommend Amour D'Auberge and would stay here again in future :-)

It’s an old Riad but it’s very beautiful inside. The staffs are friendly and helpful! Dinners are incredible! You can tell the chefs have hearts on food. We had a really great time here.