Hotel berhampiran Parc du jeux, Marrakech

We're part of a tour group and got the worst rooms I suppose. A few of us got rooms with poor or faulty air-conditioning. Made complaints . 1 room checked out as hotel refuses an upgrade even tho the guest wanted v to pay for it. My room after an hour of ,v they brought in a fan which made it even hotter. Finally someone came in to check and confirmed the air con was faulty. So we moved to another room with no offer of help to assist with our luggages. Then the new room mini bar was out of order! By v then we were too tired to bother. When we asked for ice, it came quick which was appreciated. We asked for extra water and housekeeping sent it asap. 2 other rooms also had to change due to aircom. Also the beds were so thin I could feel the spring while sleeping. Was not a comfy sleep. Hotels needs to refurb.

All staff are very kindly. We booked the room as half board, dinner menu and breakfast are very very local special and tasty. Only we have a problem for the internet connection. We can’t connect with online from any rooms and have to move to the lobby….I would like to visit there again very soon

C’est la deuxième fois et je suis très contente , Je suis une personne terriblement maniaque Et dans cette hôtel j’étais très satisfaite de tout les services De l’arrivée aux départs . Si il y’a quelque chose à dire !!! Pour moi il serait la distinction de qualité supérieure.

When arrived at the reception the booking number was not registered on the their system, they asked me to fill in a paper form with my details and I had to wait for 15 minutes to check in.

Stayed in this hotel for 7 nights arriving the 27th Feb. I am slightly disabled so email beforehand to ensure I had a room near the lift and found the replied from email to be very helpful and accomodating. On arriving I found the hotel to be in an excellent location a short walk from all the amenities of the new city and a 50Dhm taxi ride to the main square taxi's pass regularly so there is no problem getting one. On arriviving I found the reception staff to be extremely helpful, polite and cheerful, a Safety Deposit Box costs 25 Dhm per night. The young lady on reception was extremly helpful, always cheerful and smiling and ver polite. The rooms were immaculately clean and cleaned everyday sometimes a little late but never the less cleaned to the normal high standard. The hotel is a little dated but I would call it homely and cosey. The bar serves excelent food of a very hight standard and the staff are very polite and attendtive - one comment is that the menu is the same every night and for long stays it would be an added advantage if there was a Today's Sepcial on the menu. Check out time is 12pm but there is a baggaeg room if your flight is not till later. Al in all an excellent stay and well recommended with no disturbances at all - highly recommended Thanks to the team

Tout est bon, rien à dire . Le personnel est impeccable, un service à la clientèle hors paire. Je suis très surpris par la qualité du management et le service aux clients. Les sœurs et frères qui sont à la réception sont très attentifs, respectueux gardant toujours le sourire et prêtent pour répondre à vos doléances. Il suffit juste un petit message dans leur groupe Whaspp et en quelques secondes vous aurez ce que vous désirez. Le café gratuit, le chocolat Swiss, le petit déjeuner, bref … rien à dire. Merci à tout le monde. Je retournerai in sha Allah .

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

All the reviews were right! We cannot fault the staff who were all attentive and charming. The hotel throughout was spotless. Cleanliness was 100%. The food was very good, really excellent quality and varied. Plenty of sunbeds and great activities.

Nous avons passé un excellent séjour dans cet hôtel ! Les enfants ont pu en profiter pleinement. Merci à Sarah, Najib et Fatiha Merci à Said du colombus Merci à Oussama de l’animation Et sans oublier Mourad, Abdelatif et Ayoub toujours aux petits soins Nous reviendrons c’est sur !