Hotel berhampiran Acuario PET STAR, Mexico City

Good location close to Santa Fe. A little noisy with hotel maintainance and Toluca highways close by.

As I said in the title of the review. The hotel is clean, as far as possible. It´s impossible for the cleaning staff to remove years of use from the furniture. Everything is very old. The door was broken from below, a lamp next to the bed does not turn on, hardly any water came out of the shower, the desk chair does not work properly, in short, it shows that they don´t give the correct maintenance to the hotel facilities. The only good thing is that the staff is very friendly. Unfortunately, it was a very bad experience.

Nice hotel with great location. Free parking is a plus. It can get chilly

The location is really good, just a short Uber ride away from most of the attractions. My friend and I enjoyed the clean room and the continental breakfast. The staff were very friendly. Nearby is the Angel of Independence.

Lokasi yang sangat baik dan bagus kerana biliknya besar. Terdapat banyak restoran di kawasan kejiranan, jadi tidak ada kesulitan.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Great location, generous breakfast, CLEAN room and common areas! Security at front door was reassuring and Alejandro the concierge was a pleasure to meet. Water in sink and shower was too slow to get warm…never got hot. 🥲 All staff were very friendly and helpful! Thanks!

400元一晚！在當地雖然不算貴，但比國內差了點，國內400元比這豪華！在同程和攜程都下單，同程能抵券，便宜一點！我這裏要吐槽攜程，差極了！服務差，解決問題差！機票9000，7個小時後衹需5800，我要退票重新下，就是不讓我退，讓退差價扯七扯八，3200差價退2000，不要在攜程上購買機票，宰人！

包早餐，房間整潔，酒店沒有接送服務，職員服務殷勤，酒店連接商場，非常方便，由酒店到機場要打車，需時30分鐘。

The place has a wonderful internal garden space. The representatives Mrs Margarita as well as Ms Yocelin always managed to take best cares of guests. The location inside is quite suitable to a relaxing stay.