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Fairmont le Montreux Palace
4.5/561 Ulasan
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.
Royal Plaza Montreux
4.5/5136 Ulasan
酒店地理位置絕佳,鳥語花香中的湖景房, 設施:稍微有一點點舊,裝修的風格比較老式,很像回到了八九十年代的五星級酒店的感覺,住店客人大多是那種歐美老錢,與這個裝修風格但是滿符合。房間面積特別大,但是床卻並不大 服務:很好友善而熱情 總的來説還是很不錯的

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Maklumat Perjalanan Setempat

Harga TertinggiRM 18,468
Harga TerendahRM 649
Bilangan Ulasan200
Bilangan Hotel10
Harga Purata (Hari Bekerja)RM 6,611
Harga Purata (Hujung Minggu)RM 6,808