Hotel Mountain view di Bernalillo County

There was a friendly helpful staff. The facilities were very good, but I feel there needs to be more charging outlets [usb ports]. Breakfast was well balanced, I appreciate that.

Friendly and professional staff (receptionists & dinning services). Bedroom was clean and spacious.

Lovely hotel. Absolutely beautiful. Valet service was top notch. Would definitely recommend and stay here again.

The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.

The lobby is beautiful and stylish, probably the best in town. Char restaurant provides good food. I like the grilled Ceaser wedge a lot. The bed is comfortable. I had good sleep.

The facility was clean, my family enjoyed the stay. The only down fall is you do have to pay extra to eat breakfast there and to use there wifi.

⭐⭐⭐⭐⭐ After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff. I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably. The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again. Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!

Room had a stain on the floor and there was a moth in the room. Location is great, right by I40 in the middle of Albuquerque. Staff was ok, not nice, but not rude either. Bed and shower were great, but the bathroom was ridiculously small. Breakfast was good, but some things were precariously placed, like the half-working toaster on a shaky stand and the drink pitchers on a shifty ice bed.

Nice hotel with a podium type lobb. Zhyra the hotel staff is very accomodating and provided a good service.

This was out 3rd trip through Albuquerque and we have stayed at the Microtel every time. Rooms are great. Refrigerator. Continental breakfast. Everything is slways terrific.