Sai Palace Grand, Malad

Spacious rooms, great connectivity to Western suburbs, excellent breakfast spread, and perfect for travellers looking for comfort without overspending. The bathrooms need some fixing and cleaning plus the duvet was stained when we checked in. The location and parking facilities are good.

It’s worth the money. Get a good nights sleep and if you want to be around Malad it’s a decent stay. The breakfast is really good. The key card times out though and needs re done every day but other than that it’s a decent stay. They aren’t reachable via phone mind so it’s a bit of a task getting through their phone line if you go via the website.

I am writing this review following my wife's baby shower function on 11 May 2025 in the Ball room. I would like to really thank all the staff who were very pro active and on their toes when it came to service. The ambience was wonderfull and food was delicious. I would like to specially call out a few names of the staff/ managers who deserve it: 1) Sunil Shetty: Who made sure the event went very smoothly while continously being there with going that extra mile to help with some of the south indian rituals for baby shower as well as interacting with the family members. This is highly appreciated and thanks for that. 2) Kaustubh again was someone who i was co ordinating during the inital days for booking. He helped me with menu finalization and recommended some dishes which got nice feedback from the guests. HIghly appreciated. The Chicken biryani, Chicku Halwa and dahi wada was super additions over and above our menu, which was suggested by him. 3) Also thanks to harish shetty for showing the hall during my first visit. I would really recommend Hotel Sai palace Grand, Malad to any one for small or big functions as the location is good, lovely ambience, delicous spread of food and good vendor (Jitu) for stage decor / music etc.

The bedsheet and glasses are stained. Mosquitoes in the room….expected the room to be neat and clean but had to inform staff. This was disappointing, had very high expectations…………………………………………………………………………………………………… …………………. ……………….

I stayed at the hotel from 17th March to 2nd April. Unfortunately, my experience was marred by poor customer service. Despite requesting a split invoice for personal and official expenses, I was informed that my bill had already been closed on 31st March—without my consent or prior discussion. When I raised the issue, Richard from the staff responded rudely and unprofessionally, placing the blame on me for not informing them at check-in. I requested contact details for hotel management to escalate the issue, but this was refused. I also sent multiple emails following up, but received no response. The lack of accountability and professionalism from the staff is simply not acceptable. Would not recommend for business travelers who expect basic service standards.

Room was in decent condition.

Staff cleaned the room every day

Clean rooms, great staff.

Not great experience