Mandarin Oriental, Muscat

Amazing luxury hotel, the hotel lucky to have great experienced team of concierge Yaser and Murshed and the rest of the team and the team front office line. Sure will visit again……………. Keep it up as usual of what amazing job that you are doing.

After staying in everything from hostels to resorts under The Leading Hotels of the World across multiple countries, the Mandarin Oriental in Muscat stands out as the best experience we’ve ever had. This hotel is a strong competitor, and arguably even a champion, among the finest resorts. The staff made all the difference. Sheryl, the Guest Relations Manager from the Philippines, leveraged her decades of experience, displaying exceptional interpersonal and management skills that made our stay unforgettable. Gracia, our attentive waitress from Indonesia, shared her culture with us, making us feel like special guests in her home. Otman, a waiter from Morocco pursuing his MBA, showcased excellent management abilities. Marsya, a front desk agent from Malaysia, demonstrated remarkable initiative, coordinating her team to make our stay truly unique and memorable. Mohamed, a friendly and knowledgeable pool concierge from Morocco, created personal connections by sharing his experiences. Murshid, the valet service manager from Tanzania-Omani, efficiently turned potential inconveniences into smooth solutions. Hilton, another pool concierge from Zimbabwe, was consistently kind and attentive. Djuro, our bartender from Bosnia, served with professionalism and warmth. The staff treated us like family, making this the best customer service experience we've ever had.

My friends and I stayed for 2 nights in Mandarin Muscat, and we will never forget this short vacation! The pool was peaceful and Humphrey took care of us at all times. The lobby was beautiful, Paul and all the reception team were very friendly and food in the restaurants amazing. Definitely recommend, and will come back!

Dear Mandarin Oriental Team! Thank you for supporting to keep our beach clean. Highly appreciate! You guys are amazing making our beach clean and keep sustainability. Thank you to Mavita, Alexandra , ceren , Nabila, Raju and others. Keep going , 😀

This is a truly delightful venue. I have been multiple times. High tea was amazing and we loved the variety, quality and service. A reservation is advisable. Although this hotel is new to the city it has very quickly earned a high standing with the residents. Meals in both restaurants - lunch with business colleagues and clients. Service, food and ambience all top ratings. Dinner with friends was a gastronomic delight. Italian Italian Italian!! Meet up In the lounge prior to dinner was relaxing and again the service is impeccable. Thanks to Can Demir for his attention and care each time. Lovely chatting with the chef. Give yourself a treat and enjoy this exquisite venue!

MO Muscat, Amazing property! The clean and superb ambiance makes it look like everything is properly placed in this palace. Staff from the entrance to the hostess desk were humble and welcoming. Young girls explain the restaurant's cuisine and proper guidance. A girl named Anusha is very engaged and so respectful, I am sure she is the head hostess on this property. I got information about the property and restaurants. I will be back with my family soon.

I had spent time in a few holidays with my partner , this place is so peaceful , the room is so nice , bigger and we got a nice service from the staffs especially, Mr. Thamrongsak, Mr. Kyav Win Khant from Rawya team. Ms.Sheryl from Guest Relations. Mr.Felix from F&B . Mr. Mohamed from pool services. Reception, Conceirge, Door man, Spa , Housekeeping and whole team always taking care and looking for us. Thank you so much for whole team again, the staff is so kind and welcome us with warmth, definitely we will visit in the next occasion.

Had a business meeting lunch at Mandarin Oriental. The food was great. We were planning to visit their Italian restaurant which was closed during the afternoon. Anusha guided us to the restaurant which had a good menu and I must say at times customer service can enhance business. We did enjoy the lunch, but we appreciate Anusha's responsiveness to guide us to another restaurant. Beyond good food, the restaurant has a good vibe and great design.

I have been to the hotel a few times and am totally in love with that beautiful luxury hotel. The staff are super nice and attentive with big smiles. I have tried the afternoon with friends few times and I can easily say it is the best afternoon tea/high tea in town , super creative ,yummy bites which is beautifully displayed and accompanied with the lovely ceremony. And yes do not miss their signature golden cappuccino. Simply the best . I have also tried Esenzza , the Italian heaven ,,, man the food is mouth watering and everything is just so good. On top of that you get to have an exceptional atmosphere and very nice staff. Going back soon :-)