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The Ritz-Carlton, Laguna Niguel
4.1/556 Ulasan

The Ritz-Carlton, Laguna Niguel

Dana Point|2.21km dari pusat bandar
When we arrived at check-in with our family of 6, we were told that we would not be given connecting rooms as promised over the phone. After a very long wait, they put us in 2 rooms not even close to each other. On top of that, it was the garden view, with the pool closed for a private event and preparation for a party. We would have to wait until after 5 pm for one of the rooms to be cleaned. They allowed us to access the double bedroom. When we walked in, it smelled like sewage. I called the front desk and asked to speak to the manager. She was accommodating and moved us to the club level - 2 rooms not next to each other. Yippee. Again, this is annoying when you have packed your bags a certain way, you have small children, and you know you will have to walk up and down the hallways to borrow items during your stay. The club level was a nice way to make up for the mishap. The food at this hotel is outrageously expensive. The club level has a full bar and lots of small bites throughout the day. The club-level hallways get a lot of traffic, and the carpets are always dirty. Food, hairballs, and paper trash were all seen. We had a nice rest that night. Going into day 2, we contacted the front desk to see if they had the connecting rooms as promised. They advised us that we needed to get out of our rooms immediately so that they could be cleaned for the next guests. They would store our luggage all day until our rooms would be ready. I mean, what terrible Customer service. We said that we would not be leaving the rooms we were paying for and that we would not let them store our luggage. The hotel ended up putting us in connecting oceanfront rooms after lunch. We had to leave the beach to come change rooms. Annoying, but a better situation for our family. The hotel is overcrowded. They can't keep up with the demand. Our shower doesn't drain. Stains on the carpet. Stains on our blanket in the closet. The valet costs $70 a day. It is always backed up. Be prepared to wait. 45 minutes wait to get ice delivered to your room. The guests below are smoking on their balcony. This makes it hard to smell the ocean or open your patio doors. The pool area is not clean. Cups, old towels and the pool looks slightly green. The basketball and playground areas were dirty with old cups and food containers. The beach is okay if you don't mind watching surfers. If you like to swim, you have to walk down to the public beach area. The lifeguards will remind you all day long. But, you feel like a rockstar when you don't have to carry all that beach junk down to the beach. They have everything you need! We have stayed at other Ritz hotels and know that this is not typical. We hope that they can make some changes before they lose their reputation.

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Hotel Berhampiran Tarikan Popular di Kaunti Orange

Lihat hotel berhampiran tempat menarik yang popular di Kaunti Orange

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Lihat Ulasan Tetamu untuk Hotel di Kaunti Orange

Ingin menempah hotel di Kaunti Orange? Lihat ulasan daripada pelancong sebenar untuk pilihan hotel terbaik.
Best Western Los Alamitos Inn & Suites
4.1/5101 Ulasan
We stayed at the Los Alamitos Best Western over President’s Weekend while attending The CaliVibes Music festival in downtown Long Beach. We enjoyed our stay. Both the property and staff met expectations for the brand and price point. The room was average sized, comfortable for two adults and offered a mini fridge, coffee maker, etc. I really appreciated the quality of the mattress and slept well throughout the stay. Breakfast was included in the rate and offered a good selection of items including eggs, sausage, waffles, assorted breads & condiments, prepackaged pastries, fruit, yogurt, coffee, tea and juice. I’d definitely recommend to anyone looking for a clean and affordable option that’s convenient to both Long Beach and Orange County.
Hampton Inn Irvine/East Lake Forest
4/5110 Ulasan
Hotel ini bersih, kakitangan yang mesra dan sangat membantu dalam mengesyorkan restoran. Tempat letak kereta diterangi dengan baik. Sarapan kotak disediakan. Ini akan menjadi tempat saya pergi ke hotel di kawasan itu untuk rakan-rakan, keluarga dan Rakan sekerja. Suka
Surf City Inn
3.9/5100 Ulasan
The Hotel was very easy to find and just a five minute walk to the beach. First impression was a little doubtful as the tiny checkin office is a little unkempt and the staff although friendly could definitely be more professionally dressed.There is not an elevator but it is only 3 floors. The steps are in need of paint which would help with that first impression. Then we stepped into our very lovely third floor Harbour view jacuzzi room! It was perfect for our stay! Spacious and modern with a lovely Harbour view. The shower pressure was fine and our bed was comfortable. The furniture modern. We had a fridge and microwave. Maid service was fine. We could leave our car parked in the free garage and walk to several restaurants as well as the beach.. Great qstay and would definitely return.
Newport Beach Marriott Bayview
4.2/5133 Ulasan
My wife and I often stay at Marriot properties throughout the United States. We are retired and do a lot of travel in the US and abroad. The customer service at each Marriott Hotel location has been very good, however at the Marriott Bayview, Newport Beach the service we received upon arrival and all throughout our one-week stay were exceptional. Let me explain. When we arrived at the Hotel, my wife and I was greeted by Josiah Escamilla, the Manager. To say he was very professional, very polite, and very accommodating is an understatement. Josiah was excellent in the attention he gave us, his professional demeanor, and most of all the unbelievable hospitality that Josiah showed us was just…incredible. Never before have we ever been treated with such hospitality in such a professional and courteous manner. Josiah made our stay just an absolute delight. Josiah made certain that whenever we called for room service or for extra towels, blankets, etc., we got what we needed in record time. Josiah was very knowledgeable about events and activities in the hotel and the various amenities the hotel had to offer e.g., restaurant, in-room dining service, gym, outside walking trail, etc. He and his staff made our stay very enjoyable. When we left the hotel, my wife thought that she had lost her purse, we called Josiah to inform him of the loss and within just 15 minutes Josiah called us back to let us know that he had gone back to our room and found my wife’s purse. He then secured the purse in the Hotel safe and insisted that he be the one to give it to my wife when she returned the following day to pick it up. Josiah also was able to correct an error in our Lifetime Gold Elite membership points, which upon our checkout had not been added to our account. He called us to inform us that he made the correction and as a result, the points we earned during our stay, were added to our existing points balance. He and his staff must be acknowledged for the tremendous work they put in to make our visit so comfortable and so enjoyable. We really appreciate the unbelievably high level of service we received throughout our stay. This kind of exceptional service we enjoyed, thanks to Josiah and the rest of his staff, Christine, Maryam, Mariana, Stephanie, Anthony, Tommy, and Josef is why we will continue to stay at Marriott Hotels and particularly the Bayview Marriott, Newport Beach. Kudos to Josiah and the entire staff at the Marriott Bayview Hotel, Newport Beach, California. Thank you, Brian W.
VEA Newport Beach, a Marriott Resort & Spa
4.4/586 Ulasan
The hotel was great and amazing. Wish we could have spent more time. Tim who works in the lobby was really a great resource and had wonderful recommendations/ideas on things to do. Every time we walked into the lobby he always had a simile and was very welcoming. Thank you Tim for your great hospitality!
Surf and Sand Resort
4.3/5102 Ulasan
Tidak akan tinggal di sini lagi! Kami terpaksa menghubungi kaunter penerimaan tetamu dua kali dalam masa sejam selepas daftar masuk. Jet tab mandi adalah menjijikkan. Pasir di bahagian bawah tab mandi. Longkang dalam tab tersumbat. Tempat yang kelihatan seperti darah dalam tab. Noda besar pada selimut putih. Pengemasan datang lewat malam kami mendaftar masuk (selepas hari yang panjang dalam perjalanan) untuk menukar peralatan tempat tidur dan tab mandi bersih dengan peluntur. Keesokan harinya saya meminta tab mandi dibersihkan semula kerana jet tab masih kotor dan noda masih ada di dalam tab. Penyelenggaraan datang dan longkang masih tidak berfungsi. Kami pada dasarnya terpaksa berdiri di dalam air kotor semasa kami mandi sepanjang hujung minggu. Saya bercakap dengan pengurus hotel yang membayar kira-kira 1/3 daripada kos penginapan kami untuk hujung minggu. Kami menghargai ini, tetapi kekurangan kebersihan sepenuhnya semasa wabak global membimbangkan. Kawasan itu sangat cantik. Kami menyukai balkoni di dalam bilik kami. Terdapat banyak tangga untuk pergi ke atau dari bilik kami, itu boleh menjadi masalah bagi sesetengah tetamu.

Soalan yang Kerap Ditanya

Maklumat Perjalanan Setempat

Harga TertinggiVND 46,035,622
Harga TerendahVND 1,774,287
Bilangan Ulasan39,631
Bilangan Hotel2,677
Harga Purata (Hari Bekerja)VND 7,024,431
Harga Purata (Hujung Minggu)VND 7,962,766