Candeo Hotels Osaka The Tower

Location and amenities were decent, but the parking situation was a nightmare, and the staff was unprofessional. Be cautious if you plan to park here. Although the property advertises parking in the building, it is managed by a separate company. The pricing is misleading and unreasonable: parking costs 300 yen per 30 minutes, with a daily maximum of 2,500 yen only if you leave your car parked without moving it. For us, parking twice during the day (2–3 hours each time) and overnight ended up costing more than 6,000 yen per day. This policy was unclear during booking and extremely inconvenient for travelers who need to come and go throughout the day. Additionally, the car park is not accessible 24 hours—you can’t retrieve your vehicle after 11 PM. When we raised our concerns with the reception staff, they dismissed our complaints and offered no solution. When we questioned how a supposed 5-star property could provide such poor service, a staff member shockingly denied the hotel’s 5-star status. I showed them proof from their listing on multiple booking platforms, where the 5-star rating is clearly displayed. The entire experience was disappointing.

Hotel room is big compared to other Japan hotel rooms. Location is well, so so. Cannot compare to Dontonburi area. Love the Spa n Washing machine facilities. Staffs were friendly and helpful. Breakfast not worth it. Is like any other western breakfast. Good enough to just have it once. The design of thr room is Abit weird. You will see the toilet first before anything else and it's quite an open concept. Something I dun like. No shower caps given too. No vending machines and water refill machines too. Other Japan hotels have it. But still, I did enjoy my stay in this hotel. One more to improve is the USB outlets. There isn't any in this hotel. You need to use your travel adapter for their 2 pins.

The hotel location was great. Everything was good except our room. We went in with a strong smell of urine in the shower. The smell was so strong that u can smell it in the bedroom. Fortunately the staff was able to get someone one to do a clean up again.