Hotel Mesra Haiwan Peliharaan di Jackson

Really impressed by our onenight stay. Ideal location, just adjacent to Antler Square and easily walkable to all the good restaurants downtown. Lots of thoughtful touches throughout the hotel and in the rooms. They did a nice job of balancing luxury a modern feel while still having some western aesthetic. The hotel restaurant (the bistro) looked good for dinner, though we only got the opportunity to try breakfast. Lastly, great service from everyone we encountered.

Our room was in excellent condition and very modern. From the outside, the property looks very rustic and average, but the rooms themselves are more like 3-4 star accommodations. Had breakfast twice at the hotel restaurant and was not disappointed. Pancakes are huge!

是我們全家喜歡古典風格，泳池温泉超預期，早餐照顧了各種習俗、冷熱兼具，周邊吃豐味的餐廳也多。院內可見長長的雪道，冬天滑雪季首選。

My wife and I have stayed at the Alpenhof occasionally since 1980. We've loved the European charm, the great meals and the location of the hotel. Its been slowly getting old and tired but since the new ownership has taken over its taken a nose dive. No longer the nice dinning nor the outdoor hot tub looking up at the mountain. No longer the manager with the friendly beagle. The once beautiful carpets are filthy and worn out. The beds are still comfortable. I guess we still have the memories......

I've been to Jackson many, many times and have driven past this property more times than I can count. I always thought it was a tiny little place, with no real ”curb appeal,” but heading back to Jackson in the off season, for one night, I thought I'd check it out. I was very pleasantly surprised! First, they allow dogs- bonus! Secondly, its actually quite a large property with lots of amenities, AND a super cute cafe for breakfast (not included) where I was able to get a cup of overnight oats, and a chai latte for the road. The bed was very comfortable, check in was friendly and quick (much appreciated after a 500+ mile drive) and its perfectly located close to the square which is a 5 minute walk. I'll be back!

This hotel was okay but just not worth the price in my opinion. You could tell that it used to be really nice but maybe hasn’t been kept up as well as it could be. The room was decent and clean but the bathroom had some flaws. The shower allowed quite a bit of water to leak out around the glass door and you could tell this has been happening for a long time and has taken a toll on the bathroom floor and baseboard. They also had no bathroom fan and some sort of something was starting to grow on the ceiling due to excess moisture. We also got locked out of our room every day. We would arrive to our room and the key wouldn’t let us in. We had to go back down to the front desk and they had to reactivate it every time. We were offered no explanation for this and no solution other than “come back down if it doesn’t work”. Some pros were the complimentary coffee station in the mornings and the complimentary airport shuttle service. You can also book the local shuttle to downtown for free with the app which is convenient. It’s a decent hotel but just not worth what they charge per night and I wouldn’t stay here again as there’s nicer hotels in the area at this price point.

A very comfortable motel in the centre of Jackson, staff were friendly and helpful. Tea and coffee in the room would help. The fan in the room once spooled up kept knocking against its pull switch so something there to improve. There are plenty of things to see, do and eat out at before venturing into Grand Teton or on to Yellowstone which is what we did. So it was a good place to base ourselves.

Horrible... keys don't work EVERY DAY and the gentleman downstairs (said his name is Craig) on Monday at 7pm-7:45pm is very rude, disrespectful and unhelpful... we had to visit the front desk many times a day because of this issue.... have been staying in Hilton since 25 years ago but never like this in fact. Digital key? Doesn’t work, physical card keys? None of them work (we initially got 2). This is ok. We just need to visit the front desk for help as the Hilton app suggests , right? Wrong!! First, no one was there at the front desk on Monday at 7pm when I first approached. Imagine after a whole day of trails and no one was there to help. Then after trying all my keys again and again running up and down (none of them work), I went to the side of the front desk shouting many times “I need help!” Eventually there was this guy coming out from a secret room to the front desk. This was where the whole nightmare started. Very rude. Very rude when a customer is asking for help many times in person but is ignored. It has nothing to do with my profession or the room rate (expensive, being $800 or $900 a night). It has a lot to do with his attitude when their system is broken or at the very least bothering customers to run up and down like this. They should try that 10+ times for trying to get into own rooms then being treated by this guy like this! . Horrible. How many times did I tell the guy, ”I need help”? More than 3 times probably. But , he just kept ignoring and questioning me back with do you need help?? how many times did he question me back, ”Do you need help? ” maybe 3? 5 times? I’m already showing the cell phone screen!! Of course we needed help! Or why would I be at the front desk? ; Then, how many times did I try to pass the guy the Useless key card but got ignored ? 4? 5? Better check that video recording! lol. Maybe their management can see and count better. What’s worse, with his unwillingness to help, the digital key was still not working after I left the front desk … but only shortly. I had to come back again since it was still not working!! … geez very good workout after a tiring day. Then, even after I showed him my cell phone screen (saying no work, contact front desk) and told him, “this is not funny” , he kept saying many times “do you have a problem?” “What’s your problem?” WOW , this is so unprofessional to its extreme. What really surprised me was his attitude. Seriously, thinking back, maybe it should be me asking, “What is your problem??” Guess what? The digital key still didn’t work after him saying he fixed it, sending another code whatever. Next morning, no, still didn’t work. But this front desk person’s ill-mannered attitude is what really pisses me off. To be fair, the room is okay and other staff members are nice. But if factor in how you may be treated rudely like this with a small issue of malfunctioning keys … I guess I’m only glad that I advised my friends to stay at a different place for this trip.