Hotel berhampiran Flower Street Urban Gardens, Phoenix

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

Hotel stay was good has a issue but was solved in a timely care manner. Would stay here again for the price room was clean breakfast was good nice clean eating area. Hotel staff was very nice and mindful of my issue and was fixed quickly

Just needed a place to stay overnight after flying iin. Beds were comfortable, rooms were clean and the showers were great. First time in Phoenix and it was 113. The a/c worked great. We waited about a half hour for the shuttle to pick us up from the airport after we called, which wasn’t a good start, but once we checked in everything else was great. We were so comfortable. Breakfast was good too, nothing unusual except that the cinnamon buns were excellent! Maybe they have them other places but we’ve been traveling and these were the best. Thought we could save a day on the rental car by picking it up the next day using the hotel shuttle, but we rented from a place that is off site ( with their own airport shuttle) so instead of shuttling twice we just Ubered for $13 and picked it up ourselves. Nice hotel. Helpful staff and really comfortable.

Given the price, the location and services are satisfactory. It tools around 8 mins walk to Convention Centre. But, you can arrange Shuttle bus to get there too for free. Their breakfast are quite good too. It’s 24 hours coffee bar is my favorite too. However, it’s too bad that the room is bit old and my room has hot water and sink issues. If not, I should have rated 5 stars for this hotel.

Excellent brand new Hotel, artistic and with a perfect location! The breakfast restaurant and bar really interesting and plenty of choices. My room was at 6th floor and was amazing too!

The ice machine were all broken. They ended up overchargeing my card. Management was rood and not very helpful. Do not recommend staying there. One of their staff members harassed my girlfriend and made her feel really uncomfortable!

Menempah perjalanan saya ke hotel salah satu bilik saya telah diberikan atau hilang adalah apa yang dinyatakan oleh wanita itu. Saya tidak diberi pampasan tiada maaf apa-apa. Saya akhirnya terpaksa membayar untuk bilik lain selepas wanita menyatakan berkali-kali mereka telah ditempah entah bagaimana bilik kelihatan tidak akan mengesyorkan membelanjakan wang anda di tempat lain.

Nice new clean hotel, comfy bed. Short walk to cafes restaurants. Staff were great. I’d stay here again!

Clean well equipped room nice staff, but park your car around the corner for 25 $ per 24 h. Hotel want double + tip at valet