Hotel berhampiran Nuestra Senora del Carmen Catholic Church, Playa Del Carmen

Todo estuvo muy bien, las instalaciones son un poco antiguas sin embargo de buen tamaño, de sugerencias sería que agregaran un secador de cabello en las habitaciones y que cambiaran las toallas ya que durante nuestra estancia no nos cambiaron las toallas ni una vez.

We are a well travelled couple who are generally easy going and not hugely demanding. Positives: - The hotel is centrally located. - The hotel is quirky and a little quaint (personal opinion). - The hotel is fairly cheap. - Cleaning staff were very friendly and helpful. - Our room was huge. OK's: - Reception staff friendly-ish (some more than others). - Cute little pool but way too much chlorine. Negatives: - The reception staff can barely communicate in English and made no effort to get hold of someone who did. - We booked a room with two beds. The one bed was very firm and the second not useable (it was too unstable to sit on let alone sleep on. - The pillows were made from memory foam and accordingly very hard. Woke up most mornings with back and neck ache. - Air-conditioner leaked non-stop. We had to use both trash cans in the room to collect the water and they needed regular emptying. Reported this to reception on 4 occasions without remedy. - Lack of furniture in the room. The room is listed to cater for 4 guests however there was only 1 dinning chair in the room for use at the little table. - The balcony is a good size but no chairs, however there was a table. Also the railing around the balcony was very wobbly and badly rusted (certainly wouldn't let children play on that balcony. - The shower-head was very old and blocked which resulted in the bathroom getting flooded and a rather unpleasant shower experience. - General maintenance of the room was terrible. Windows and balcony door opened and closed with difficulty. Front door was felt very insecure and the internal locks (chain lock) was barely attached to the door. (granted I never felt unsafe). Holes in the walls that have never been filled or repaired. - One day we noticed what appeared to be bloody foot steps in the pool area. It unfortunately took the staff two days to clean these footprints. Unfortunately, I would never stay at this hotel again. I would also not recommend this hotel to anybody else.

Let me first start off and tell you that the reception staff and maids are absolutely lovely really helpful my issue is not them at all. I'm going to write this review completely honest because I don't want another person to go in blind like I did. If you like sleep and you like quiet do not stay at this hotel. First of all when we arrived at hacienda del Caribe after an 11 hour flight we were told we were being moved to their sister hotel which is a bit of a walk with a disabled child our daughter and four suitcases anyway we were tired and happily agreed.The hotel is the most noisiest hotel I have ever been in and we have travelled the world.Not street noise that I can understand as it's the town no it is people inside the hotel because the windows are sheet thin and the doors have huge gaps the security do not care. I took videos of the noise.i complained to the hotel who moved us up a floor however we were without a room entirely from 11am until 4pm my disabled son needs a quiet room and this is unacceptable. The noise was just as bad I took more videos of a man trying to kick our door down I rang reception for security no answer my husband ran out to restrain him as he was biting guests and he strangled the receptionist armed police turned up then security I did not feel safe after this and I told them this. It was packed with people who were like wild animals screaming all hours day and night not once told to be quiet? It ruined the holiday if I'm honest but you get what you pay for.oh might I add aswell I had earplugs in! Pros Pools nice but could do with a scrub The staff especially the maids are just lovely Local to everything really If you want to party definitely your hotel Cons Noisy like extremely noisy Attracts the wrong kind of people noisy,rude obnoxious The large windows to the room are extremely unsafe can easily be broken into The beds are like concrete The cafe next door is overpriced for the food you get but that's all of plays del Carmen horrible food

We stayed at Soho Playa for 5 nights and we were super comfortable. The rooms are big, have everything you need, a fridge, AC, big bathrooms, a little terrace, and they go above and beyond to make sure you have a great stay. I had some requests and they not only provided what I needed but exceeded my expectations. I read many reviews and people were complaining about the breakfast and i do not undertand, it is better than nothing, you get coffe and bread take it or leave it, it is included, at least it is something. Also it is very convenient that they are next to a juice/salad/poke bowl place, we ate there a few times. The location was really good, they came to clean once every two days which was good enough for us. I really wanted to thank Gabriela becuase she went above and beyond when i had a request, she helped us out so much during out stay. The only thing i would say they could improve is the common terrace in the pool area, it looks like it needs more maintenance, but it works for the purpose of using the pool to relax for a bit.

Incroyable Emplacement exceptionnel, le personnel est très agréable et souriant . Les repas sont d’une qualité remarquable !

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.