Hotel berhampiran Sousoší Ctirada a Šárky, Prague

The room is bigger than my expectation. Clean and quiet. All receptionist are pretty and fashion and professional. Next time when I travel to Prague, I will book this hotel again.

- Unfortunately services and facilities did not match the expectations as it was mentioned or as per Brand image. Dirty cups, missing utensils, nonfunctional coffee machine, dirty stinky fridge, nearly empty shampoo sets, old towels do not suit the image of the Ramada brand.  + Location is only the biggest asset for this particular Hotel. Close to all major attractions. Room was big enough but seems old and need cosmetic repairs. - Customer care is another point to be improved. For parking,were instructed to come first to the Reception even-though informed them that due to road blockage, it was not possible to enter center. After struggling for nearly 1.5 hour,  managed to arrive at reception then came to know that the hotel parking was closed and have to use public parking. They could have informed beforehand during the call. Greeting to guests is not norm here. However, Mr Rafat was particularly extremely helpful and professional.  - Breakfast is just normal, not so many varieties and congested room. Overall, disappointed with stay but Prague is always beloved city.  

【良かったところ】 ・できたばかりからかホテル全体がきれい。 ・フロントで英語が通じる。 ・一泊約£30と個人的に合格ラインの宿泊代。 ・ホテルの周りが騒々しく無い。 【悪かったところ】 ・中心部からかなり離れている。また駅から徒歩約10分。 →宿泊費の安さからくるものだが、歩きのが嫌な人は少しオススメできないかもです。またプラハ中心部へはメトロやトラムを乗らないとかなり遠いです。 ・歯ブラシ、歯磨き粉がない →格安航空を考えてる人は準備しなければなりません。 ・部屋はやや狭い。 結論 泊まって良かったです。

I just can´t believe what happened in this hotel…. First time ever… I have traveled in 50 countries during the past 20 years. I arrived 22nd May at 13:20 to hotel. The lobby was empty and the whole hotel seemed to be running on low capasity. I went to reception to make check in. No sayign welcome or anything, the receptionist announced me unpolitely that the check in starts at 14:00. I asked that is he serious - the hotel seemed to be empty and in all hotels before, I have had the room if it has been free. Absolutely no cooperation here. I got arrogant answer that the check in starts at 14:00. So - then I sat in the lobby for 45 minutes. There was two receptionists, who were more interested of chatting to eachothers than serving the customer. At 14:00:05 I approached them and asked if I could get the key now. I got it. Have to say that never ever I have whitnessed such an uncooperativeness and arrogance. The room was ready and empty - why the heck I was made to sit in the hot lobby. This was really horrible experience of customer service. Two other minuses were, that the air conditioning did not work in the whole hotel. Also, the hotel WiFI was useless, as the speed was 0,2Mb/sec. Never again to this hotel - I sincverily hope management will react to this feedback

A friend I spent 4 nights at this hotel whilst visiting another friend and seeing the sights in Prague. In terms of location, the hotel is a little out of the main centre (15 min walk approx). However it still feels very central due to how large Prague is and sprawls out. The hotel is not dated but doesn’t seem particularly modern either. It has a very simplistic feel. Staff are polite in the reception upon arrival. It has a very small lobby area with seating, vending machines and toilets hidden away. This area could get crowded easily. The rooms themselves are basic. They are clean and tidy, have decent beds, a small desk and a wardrobe. Numerous charging sockets are available which is nice and there is a TV. Unfortunately, there is no safe or mini fridge which did feel like a small hindrance. The bathroom is not spacious but is once again clean and tidy. Towels are replenished daily and small toiletries are provided. The hotel offers breakfast which was included within our booking. The breakfast is very basic. Cereals, fruit, yoghurt, ham, cheese and some boiled eggs is all it has to offer. However, the coffee and drinks machines were in good working order and the staff worked hard. Overall, this hotel offers a simple, easy and affordable stay in Prague. You get what you pay for but I was satisfied with the overall value. The additions of a safe, mini fridge and a more comprehensive breakfast would pay dividends though.

My spouse, my friends, and I stayed 2 nights for Canada Day weekend at Mama Shelter prague. It's in a great location, short transit to old Town Prague with multiple ways of getting there. Bolt, scooters, tram, or even walking works as well. Staff was friendly, except for when we got back to our hotel room on Saturday night. The door was left open by house keeping and luckily nothing was stolen. A woman staff member at the front didn't believe what I told her, so we showed her and said something would be done about it. Upon checking out, there were no notes, and nothing was done. So definitely a lack of professionalism by the night staff. Breakfast was excellent with alot of choices. It's a buffet and is open from 7am to 1030am most days. Food was fresh and 0 issues. The room was clean and spacious. King size bed was comfortable, the air conditioning was okay, but could've been better. 2 TVs and 2 bathrooms. So it was a comfortable stay for us. Overall, definitely worth the money you pay to have everything included. I still believe the hotel parking should be included into the price like in North America.

A little far from the city center but with the great public transportation it feels just next door. It was a lovely place to stay with adequate breakfast menu. The room was neat and tidy with daily cleaning facility. The property itself is huge and is very spacious.

It is a modern building, we had a family room which was spacious and the beds were comfortable, and we had stunning view from the 19th floor. The staff was kind and helpful. The breakfast was simple but delicious, they filled up the buffet quickly, there was never a shortage of anything, and there was even oat milk.Good transport to the city center, the tram stop is a 3-minute walk away. Excellent value for money, hotel quality at a hostel price.

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.