Hotel di San Dimas

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi

Basic amenities are what you’ll get and what you should expect; don’t think you’ll get anymore than that. We literally saw an arrest happen right outside our windows one morning.

Saya dan suami tinggal di sini agak kerap. Sentiasa bersih, najis bersih yang bagus dan sangat bagus sejak mereka mula menghidangkan sarapan pagi sekali lagi yang termasuk wafel dan daging serta semua asas sarapan yang lain! Kami tidak mempunyai anak jadi sentiasa mempunyai 5 paun kami, chihuahua yang sangat sopan dan kakitangan sentiasa mengakuinya. Walaupun kawasan itu sendiri bukanlah yang terhebat, mereka Telah melakukan kerja yang baik dalam menghalang mereka yang tidak membayar tetamu. Terdapat 2 perkara yang perlu mereka kerjakan iaitu bilik dobi. Mereka memasang sistem baharu yang boleh anda akses melalui apl, dan membantu mengelak daripada perlu mempunyai kuarters, tetapi ia tidak berfungsi dengan betul dan sangat tidak konsisten yang sama seperti mesin ais mereka. Mungkin peralatan mereka perlu dinaik taraf dalam usaha untuk bersaing dan beroperasi dengan teknologi yang lebih baru ini. Sekiranya mereka dapat menyelesaikan masalah ini, mereka akan dapat. 5 bintang yang sempurna daripada saya.

I had a great time. I had just stood there 1 day and it was so clean, smelled clean, no problems at all. I'll be staying here while I'm in the area from now on