Hotel berhampiran Clarion Alley, San Francisco

The location is not the best, it’s the street is loud at night and there are homeless right outside the door. As soon as you come inside it is much better. The hotel is very clean and is very welcoming. Concierge Punya made the stay worth it and always greeted us with a smile when we came back in. Amenities were lacking a little as there is no fridge or ac but other than that it was a good experience.

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

We stayed in the Barnes for four nights in June 2023. Firstly, the hotel is really well located, right by Union Square with all its transport links and 20-30 minute walk away from the Embarcadero and Oracle Stadium. The room was clean and cleaned daily, staff were all very friendly, and it has a great gym (we stayed at the Galleria Park during our last stay in SF which was more expensive and the gym wasn’t fantastic). The bathroom was a little on the small side but the room was a decent size with a comfortable (but slightly on the softer side) bed, fridge, huge TV, coffee making facilities and a table with two bar stools. The hotel is good for the price you pay. We didn’t spend huge amounts of time in the room as we were busy sightseeing and it was perfect for what we needed. As other reviewers have pointed out, some parts of it are being renovated but we were not impacted by any noise so we had no complaints on that side. I note one other review mentioned noise from the road, we did experience that but it didn’t bother us.

Location is very close to union square and walking distance to China Town and powel station. Staffs are very helpful.

I booked in for 2 nights here as a solo female traveller. I had confirmation emails etc. as proof that I had booked a single room - I arrived at the hostel around 6.20pm on a Friday to find I had been placed in a large mixed dorm. The guy on the front desk was polite but totally unhelpful apparently under instruction from his manager. I offered to take any of the female dorms but was told all were sold out. I could not take the bed offered by them in the large mixed dorm, and they offered no like for like alternative. I was told that if i cancelled my stay/didn't check in I would lose my full amount paid as it was outside the cancellation period - they didn't grasp that within the cancellation period I was getting the room I booked, so it wasn't a cancellation on my behalf and was instead them not supplying what was purchased. I wasted so much time here to be offered no help while going through ********** customer support - I eventually gave up at 9:30pm when my employer forked out for a bed in another hotel for me. ********** were meant to get a full refund for me, as they failed to uphold their part of the sale, but 2.5 weeks later I've had or heard nothing from the hostel. To pay for something which is totally unavailable, with no budge room and no option for a refund, is a total scam. Do not book here as a solo female traveller as you will not be respected or safe.

Excellent hotel, the staff here are truly amazing and definitely make you feel at home, regardless of what time of day you come back they are always there to greet you. Special thanks to Jeffrey, whom worked during the night shift for the best of the best service. We are in love with this hotel and definitely will be coming back in soon time.

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

During our recent stay at The Bay Room (May, 2024), Zachariah, truly went above and beyond to ensure our comfort. He provided a baby crib for our newborn and made sure my family had everything we needed. He even took the time to personally give us a tour of the establishment and provided a map of recommended local locations to visit. The Bay Room was perfect, offering amazing views of Alcatraz, the Bay Bridge, and downtown San Francisco. This room is ideal for families with children or for a romantic night with your partner. The fireplace with an eco-friendly log adds a cozy touch. Zachariah’s exceptional service made our stay unforgettable. The establishment's commitment to guest comfort and satisfaction is evident. Highly recommended! 10/10!

This place is beautiful located right on the water on the other side of the San Francisco bay. Not only is there a beautiful view of the city. But you can also see the Bay bridge and the Golden gate bridge very clearly. The hotel itself has been updated It was very clean, our room was comfortable and it is affordable. I would recommend a room with a view of the bay. There is a great aquatic park that the hotel is connected to which makes for beautiful walks and gorgeous sunsets I would definitely recommend a stay here.