Hotel berhampiran Potrero del Sol Community Garden, San Francisco

It is smacked right in the center where homeless people are so as a foreigner, we feel safer to go out by car (they offer a parking lot in the building) or use Uber ir Lyft. Very clean room. Very lovely housekeepers. Don't expect much from the front desk. No breakfast available.

This hotel was just perfect for our stay in San Francisco. It is in a fantastic location in Union Square so close to the BART Powell St Station, Cable Cars, Macy's and Westfield Shopping Centre. Everything you could possibly need was within a few minutes walking distance. The hotel offered bagels, fruit and yoghurts each morning pretty basic but sufficient to start the day. Coffee was available throughout the day in the lobby and there was a coffee machine in our room. Sadly the restaurant was not open during our stay I think the hotel has recently had new owners. All the staff were super friendly and welcoming, taking time to chat and give advice on local attractions how to get there etc. We had a double room which was spotlessly clean although not serviced daily however we did not need that, towels were changed every other day but we did have 4 sets for the 2 of us each time the room was serviced and coffee sachets/pods were available in the lobby so there was no real need for a daily service. We had a safe in our room, hairdryer, iron, WiFi was great. Storage lockers are available in reception for luggage if you have a late flight, we used these and on return to collect were invited to help ourselves to coffee before setting off on our journey, guest satisfaction seems to be a priority. The area is a little noisy at night but we weren't really bothered by it. There are a few homeless people opposite and a few yards up the road but they didn't bother us, some would say hello but never asked for anything, they are human after all. Overall the Bijou was just perfect for us and I thoroughly enjoyed my time there. I would stay there again in a heartbeat. Thank you to all the staff for making our stay a great one.

Excellent choice! Super satisfied with my room cleanliness and size and the lady manager in the front desk was so helpful and hooked me up with a nice view. I will definitely stay here again. So near everything. Love it. Make sure you check out the roof top view at the restaurant bar, amazing!

We stayed in the Barnes for four nights in June 2023. Firstly, the hotel is really well located, right by Union Square with all its transport links and 20-30 minute walk away from the Embarcadero and Oracle Stadium. The room was clean and cleaned daily, staff were all very friendly, and it has a great gym (we stayed at the Galleria Park during our last stay in SF which was more expensive and the gym wasn’t fantastic). The bathroom was a little on the small side but the room was a decent size with a comfortable (but slightly on the softer side) bed, fridge, huge TV, coffee making facilities and a table with two bar stools. The hotel is good for the price you pay. We didn’t spend huge amounts of time in the room as we were busy sightseeing and it was perfect for what we needed. As other reviewers have pointed out, some parts of it are being renovated but we were not impacted by any noise so we had no complaints on that side. I note one other review mentioned noise from the road, we did experience that but it didn’t bother us.

Lovely quaint hotel that feels like it has some history. The renovations are modern with a comfy bed, pristine sheets and plush towels. The upgrade did a good job of keeping to original aesthetics and respecting the classic building. The location is a minute walk to Union Square and next to other bigger chain hotels. The staff were all very friendly especially the check-in with Vivian! Her friendly welcome and 5 star customer service after a long flight in was greatly appreciated! Comes with coffee and pastries in the morning in the lobby area before you start your day exploring the city. Will stay here again upon my return to SF.

The hotel is centrally located and convenient for getting around SF. The rooms could be cleaned a bit more thoroughly (hair on the bathroom floor etc) but overall a nice place. One person at the check-in counter was very nice and helpful; the other (female) was impatient and expressionless.

It’s my second time back in this hotel but this time I got to stay at the Landmark room. The room is spacious, as usual the location is superb! Just at Union Square, walking distance to Chinatown and as well to the cable car. $25 daily for the fees is mandatory to be paid but you will get in return of a daily credit for that amount and two steel bottles and two cable car ticket one way! Amenities is superb, bed is amazingly comfortable!

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..