Hotel InterContinental di Shanghai

I don’t want to spoil this experience for anyone so I am not going to share all the details as this was truly an unforgettable stay. This has officially become my favorite hotel from all everything I have enjoyed worldwide. Thanks to Bruce our personal butler for making the process seem so effortless. The rest is for you to experience yourself!

We booked 2 rooms and got one room upgraded. The rooms are very spacious with all needed amenities. The services are excellent, all staff are nice & helpful. But the hotel is very outdated and old although it is well maintained. The breakfast is perfect with variety of choices and everything is delicious. We had a good time and experience during our stay.

Expected too much, received too less. very complicated if it's your first time, to find the main building for reception, no clear signs then no directions for the parking lot. Nobody to greet you outside, neither inside, nobody cares you're there, that's not normal for Intercontinental, maybe all the employers were in a bad mood. The hotel nicely offered an upgrade to a suite, I don't want to sound ungrateful but there was only two tiny windows, it was dark and smelly, the air purifier was not enough the clean the room bad smell, no window at all in the suite living room. Beside that, on Saturday they were making maintenance in the garage and a terrible toxic smell was coming to our suite on the 4th floor!! Not only to our room but to the whole hotel areas, outside as well. with a room that has a very small window, was quite uncomfortable to enjoy the room, I felt jealous of the other rooms who has a proper and big window. So I'm still not sure if it was really a good thing accepting the upgrade. The breakfast was very nice and not crowded, food seves well. they have a nice garden, public and one reserved only for hotel guests, that gives you some peace to relax as the hotel area is invaded everyday by outsiders to take pictures, would be much better if has more places to sit, to stay beside the fountain, we sat on the floor. Intercontinental Ruijin is a beautiful property that should be an amazing place to stay but right now, I don't recommend.

All of the staff are very friendly and helpful! The location is convenient from Hongqiao Airport and the exhibition centre. In-room dining tastes good too. All in all, it was quite a satisfying experience for my ad hoc short trip to SH.

While the hotel itself and its location are pleasant, I find the service standards lacking in comparison to a 5-star hotel under the Intercontinental Group. For instance, despite purchasing their buffet breakfast separately since it was not included in my room rate, the experience was disappointing. Upon entering the restaurant in the morning, we had to find our own seats as they were not arranging for us. To add to the inconvenience, upon returning to our seats with food, we discovered they were taken. This lack of organization was frustrating. Additionally, when I requested decaffeinated coffee, one staff member appeared unaware of its availability, stating they didn't have it until I escalated the issue to a more senior staff member who confirmed they did offer it. These instances do not align with the expected standards of an internationally renowned brand, particularly one as esteemed as the Intercontinental Group.

Great hotel. Big spacious room. As others have said, the cooling doesn't work great (pretty much no hotel I've been at in China gets rooms cold during winter, but I could get the temp to 23 degrees). Big TV, comfortable chair. There is a nice looking sound system, but I couldn't figure it out. Nice big bathtub. I found the Liquor Town bar my last night. Great pub... Reasonably priced drinks... Except for a can of soda water (48rmb). Not even special soda water. A cozy little place though... Just avoid the soda water. There are 2 little grassy areas in the hotel compound. Very nice. The indoor swimming pool looked nice, but I didn't go swimming this time. The gym also looked good. Room service... The food was good... But ordering was a pain. They have a qr code to scan to order.... But it didn't have the full menu and had items that were not on the menu. If you want to order room service. You have to call customer service, tell them you want to order. Then you hang up and room service calls you back... Sometimes you could tell them the food, other times you had to give the foods number.... I hope they come up with a unified way to order. Not many stores nearby, so if you need something, gotta use eleme or meituan. Patrick at the front desk was helpful! And unlike a lot of hotel staff members these days at other hotels, he did not ask for me to mention him or anything, which is great. Very close to the river park. That's the biggest bonus. I walked to the Mercedes Benz Arena along the river front. Anyway, I had a great stay and will definitely go back. Perfect for a little staycation.

I stayed at this hotel in June 2024, before the hot summer, with my parents (in their 60s) and my daughter (below 10). This place is quieter than city districts. InterContinental never disappoints. The hotel room we stayed was spacious and clean, the surroundings were nicely decorated with beautiful greeneries 🌳, flowers🌷, fountains ⛲️ and ancient buildings 🏯. My family rented the family bike from the hotel at RMB100 to cycle around the hotel. We took plenty of nice photos!