Hotel Dengan bar di Johor, Malaysia

The room was fine, though it was dusty and there were old toothpaste stains in the bathroom. However, that is nothing compared to the major safety and privacy violation we experienced. The service and management were completely unacceptable. Our room's mini fridge was broken. We called maintenance, but after waiting for 30 minutes, no one showed up. Since we had a strict dinner reservation, we had to leave, keeping our 'Do Not Disturb' (DND) sign clearly displayed on the door.Later, the staff called us saying they were at our room. I explicitly asked them to wait 3 minutes for us to return. Instead, they entered our room without permission while the DND sign was up and changed the fridge. This is a severe breach of privacy and security. If anything goes missing from our room, who is going to take responsibility? Very unprofessional and untrustworthy.

I had a one night stay here from 27 to 28 August 2026. Overall, the stay was fine, with several positive aspects, although there are also some areas that could be improved. Firstly, the hotel is very conveniently located and directly connected to The Mall, Mid Valley Southkey. This makes it very convenient for shopping, as you can easily return to your room to put down your purchases before heading back to the mall. The service was also good overall, and the staff I encountered were polite and helpful. I also felt safe during my stay as there were quite a number of security guards stationed around the hotel, which gave me a good sense of security. The hotel facilities are generally fine, although I hope the operating hours can be extended. The gym currently operates from 7am to 11pm, while the swimming pool operates from 7am to 7pm. It would be great if the gym could operate 24 hours and the swimming pool could remain open later. The rooftop swimming pool offers a decent view. However, the pool, especially the baby pool, was quite dirty during my visit. There was visible sand and debris on the floor of the pool, which could be cleaned more regularly. The gym was unfortunately quite disappointing. When I visited, both treadmills were not working. In addition, all of the cardio machines were not connected to the electrical outlets, which made them basically unusable. I hope the hotel can improve the maintenance of the gym equipment and ensure that all machines are functional for guests. The room itself was generally fine, but there are a few areas that could be improved. The shower water pressure was a little weak, and even after adjusting the shower to a warmer temperature, the water remained cold. The window in my room was also very dirty, which affected the view from the room. It would be better if the hotel could check the water pressure and hot water system, as well as ensure that the room windows are cleaned more regularly. On a positive note, there is a water dispenser located at both ends of each floor, which makes it convenient for guests to refill their drinking water. Each guest is also provided with two complimentary welcome drinks that can be redeemed at the rooftop view bar and lounge, which is a nice addition to the stay. Lastly, the breakfast buffet selection was quite limited, particularly in terms of fried options. I also noticed that some of the plates and bowls were not properly cleaned, which could definitely be improved. Overall, the hotel has an excellent and convenient location, polite staff, a good sense of security, and decent facilities. However, improvements in cleanliness, facility maintenance, operating hours, shower facilities, and breakfast variety would make the overall experience much better.

This has to be the worst Four Points by Sheraton I've ever stayed at 😅. The decor is on par with a 200-300 RMB budget hotel in China; only the lobby and corridors look somewhat decent. The soundproofing is abysmal. You can feel the floor vibrating when kids run and jump upstairs... and the constant hum of the air conditioning unit kept me awake all night. The hygiene was terrible; there were crumbs on the floor, and I even found a balloon left by a previous guest when I lay on the bed... The trash can in the bathroom was also very dirty... My first task after checking in was to clean the room with sanitary wipes. The only redeeming quality is its proximity to a supermarket, which was convenient for buying things.

Hotel located very close to the checkpoint area. Nice room with a decent amount of space, staff were helpful with all queries. It’s right next to a small mall with eateries available plus supermarket and a Watsons at basement level. Easy to get cabs to go elsewhere in JB. Hotel check-in counter is on level 5. Small gym and pools available on level 6.

I had a wonderful stay at this hotel. The room was clean, spacious, and comfortable, with all the necessary amenities. The staff were friendly, professional, and always ready to help. The location was convenient, close to attractions and transport. Overall, it was a pleasant experience, and I would happily stay here again.

Great location conveniently located near food and leisure activities. Clean and comfy. Initially had a noisy room in tower 1 and was shifted to tower 2 once request was made. Unfortunately the bathtub kept leaking resulting in the toilet being flooded all the time. Other than that was a good stay. Had PTSD from staying at berjaya waterfront hotel the last time.

The hotel is family friendly. Most importantly the hotel crew and security makes me and my wife feels safe & comfortable. I like that the hotel is near to all the favorite spots (cafes, restaurants, malls) I have planned in my itinerary. The team of hotel receptionists are polite, professional and approachable.

Resort has a private beach and excellent view from the room balcony. Beautiful sun rise with beach and sea view. Enjoyed the swings, sand, sea breeze and listening to the waves! Kids love the sand. There are various sea activities and horse riding available. Separate charges. Swimming pool has a 0.6m section for kids to have some water play. Indoor mini playground for the little ones. They had great fun. Free parking if you drive. Breakfast spread is good enough. Nasi lemak is a must-try. The pastries can be heated up which made them great! Eggs selection excellent! Juicy watermelons! You can enjoy sun rise while having breakfast. The resort has a chalet feel. They should look into their aircon as it doesn’t seems to cool well. The facilities are aged. Wash basin water drain a little slow. Overall, we love this place for the view! Hope the next time we return, the facilities would have improved.

Room is big plus the resort is big ! But ada buggy if penat. Although looks outdated but still clean, spacious and have a lot of facilities can be done esp w kids. There are 3 swimming areas, mini gold, arcade, beach side, mini animal farm.

Had a really good stay here. The resort is beautiful and very peaceful, especially in the evening. Everything is well maintained and the whole place just feels very relaxing. Room was spacious, clean and comfortable. We spent quite a lot of time just walking around the resort, chilling by the pool and enjoying the beach. Honestly, this is the kind of place where you don’t really need to plan much 😂 just come here, slow down and relax. Breakfast was really good too. Plenty of choices and we enjoyed almost everything we tried. One of my favourite parts was actually just sitting there in the morning, having breakfast slowly and enjoying the view instead of rushing anywhere. Service was good throughout our stay. Staff were friendly and helpful whenever we needed something, and everyone we met was very polite. The location is quite far from everything, but for me that’s not really a bad thing. If you’re coming to Desaru for a quiet getaway, then it actually works perfectly. Probably not the place if you want to go out and explore a lot, but if your plan is just eat, swim, sleep and relax, then yes 😂 Overall, we had a great time here. Good room, good food, beautiful surroundings and most importantly, very relaxing. Definitely wouldn’t mind coming back again.