Hotel 3 Bintang di Stafford

My stay was excellent. Of course there were some bumps along the road like my TV streaming services didn't work the first night but the staff showed empathy, great customer service and a willingness to remedy the situation. I especially want to shout out Maria who was in charge of the cleaning staff who was very pleasant, Camilla at the front desk who went above and beyond and the lady who makes the coffee in the morning (I didn't catch her name). When you have staff that know how to respond and make someone feel better when any issue arises you know you have assets. Especially Camilla who thoughtful enough to inform me of valuable information prior to changing my room like the difference between the noise levels from the rooms facing the highway and not. It helped me keep the kids sleep through the night. These people are total assets. The room sizes were perfect. I had the executive suite. The rooms also were clean and the beds must've been comfortable because I had no trouble sleeping. The Wi-Fi is shaky and goes down sometimes but I can't stress it enough. The staff are so pleasant it wasn't a big sticking point for me.

Daily Mandatory Charge includes: Texas Recovery Fee.Homewood Suites by Hilton Houston-Stafford is conveniently located 17 miles southwest of downtown Houston, Texas, off the 59 South Freeway. Our extended stay hotel is close to major corporations, the Stafford Centre Performing Arts Theatre and Convention Center, Methodist Hospital and the University of Houston. Ride our complimentary shuttle during regular weekday work hours to businesses such as Yokogawa, Texas Instruments, Frito-Lay, Chevron and Baker Hughes, all within a three-mile radius of the hotel. Host a training session for 30 people or a reception for 50 in our meeting room.The Homewood Suites Houston-Stafford hotel offers 78 spacious studio and one-bedroom suites on four floors. Each suite has complimentary high-speed internet access, well-lit workspace, and fully equipped kitchen with full-size refrigerator and granite countertops. You can unwind in the outdoor pool, cook out on the grill or play hoops on the sports court. Take advantage of our complimentary hot full breakfast served daily, and evening dinner and drinks, Monday through Thursday. Keep in touch using free WiFi during your stay.

Service Staff: Travelling with four children has its own unique challenges. For a start, we run through essentials like soap and tissue paper quite quickly. One test of hotel service is how quickly we are re-stocked - no questions asked. Residence Inn, Stafford passed this with flying colours. Nothing was too much trouble for the staff. Breakfast: The quality of breakfast is subjective. We enjoyed the variety. What is objective, is how quickly dishes are replenished when the food items run out. This is important for a family with lots to do, and too little time to do it all in. The kitchen staff was quick to replenish our favourite dishes. Management: Laura the hotel manager runs a tight ship and ensuresher colleagues resolve all issues as quickly and as amicably as possible. However what was unique about Laura is her ”open door” policy. A literal open door policy. Her office door was always open, which meant you could take up any issues with her directly or, in our case pop our heads in to say hello. Little things that make a big difference: A welcome smile by everyone no matter the time of the day. Iced treats for the kids (we came in during the Texas heatwave). And, Laura.

It tried to be a great hotel but kept disappointing. It was listed as contactless checkin. Their version was that you could reserve through the app but you still had to go to the front desk to pick up keys. We brought our food to eat in the room which worked great. But leaving the next morning we found out that they had no ice machines. Had to stop at gas station to buy some. Couple of lights didn’t work. Felt a bit worn around the edges. The bed was nice. Room was quiet. Nice toiletries in bath. It was good for the price. Could have been great if they worked a little harder.

酒店很新，每天準時打掃衛生

I have been here a couple of weeks and it's okay I didn't have any complaints

What can you expect from Beltway 8 and 69 area? Not much. Stayed at least 20 hotels/motels around there and still couldn’t tell the difference between an inn or a big name hotel. Is this Holiday Inn cleaner, easier access, or better than others? Not really. But, it got the job done. Close enough to where I need to be, got a good night sleep, had a great meal at a Chinese seafood place 10 min north of it, and good wings at other side of 69. It was just good enough for me to rebook again.

房間非常好 環境特別好 服務人員也很好 推薦

我們一家4口住了6晚，室內泳池有些蟲子不太乾淨，早餐每天都是一樣的非常簡單，房間乾淨，每天都有服務員來打掃換床單，有沐浴露和洗发水，沒有牙刷牙膏拖鞋要自己準備。

Warning! Do not book this hotel! I prepaid for a hotel room and arrived for check-in. I was required to put up a $50 deposit which would be refunded if we didn't smoke in our room. What? The nonsmoking room we were provided was filthy and reaked of cigarettes (I sensed a scam). The smoke alarm was even going off. Even the maintenance man who got the alarm to stop sounding said the room was in bad shape. The hotel had no other rooms available so we were forced to book another hotel. Luckily we were able to find something, but it wasn't easy. Here is the worst part, though. The owner refused to refund us for the room. The front desk girl was texgting back and forth with the owner for over an hour, but he refused. We contacted the hotel manager the next day who said he refunded us as soon as he arrived to work the following day. LIES! No refund was posted to our account. Of course we are challenging the charge on our cc and will file with the BBB! What they did is THEFT! This is a shady hotel with too great a risk. DO not do it.