Cari Hotel 5-Star di Venice

The room’s location is excellent, and the cleanliness is impeccable. The decor materials are high-end. The only issue is during breakfast—you need to be cautious as they mix included breakfast items with paid ones. If you’re not careful, you might order a paid item by mistake. They don’t explain this upfront. We complained, and we heard five other tourists from the US also complaining about unfair charges. Even though breakfast was included, who would know a large fruit platter costs extra while a small one doesn’t? When we raised this with the front desk, a slightly overweight young woman had a very poor attitude.

設施：以這個價格來説，設施中規中矩 衞生：挺乾淨的 達到預期 環境：門口就是河，從火車站出來不用上橋，一直走平路大約五分鐘就到很好找 服務：前台服務很熱情，給介紹了餐廳，幫助查找演出的票，都很不錯。早餐也很不錯👍

スタッフの方々がフレンドリーで笑顔で対応して下さり お部屋も港に面したビューで清潔でアメニティも素敵です。夕方リップバームやチョコレートを届けて下さり心細やかなホスピタリティを感じました。朝食も美味しいですし安心して宿泊できるのでヴェネチアに行く事があればお勧めします。

Facilities: The hotel is very good, but the rooms are relatively small. The front desk has upgraded the river view suite, which is very good. Hygiene: The hygiene is very good, the service is also good, and the breakfast is good in the morning.

Everything was perfect from check-in to check-out with upgrade & free breakfast that Ms. Anna ensured to make it really enjoyable. The hotel located in quite area with short walk to the centre.

Nice staff & good location  Best hotel in venice

Magnifique Palazzo d’époque. Luxe, calme et volupté. Service exceptionnel ! Personnel sympathique, particulièrement disponible et à l’écoute des moindres besoins de sa clientèle. À recommander vivement.

We spent 2 nights in this hotel. When you arrive you are getting such a warmly welcome. The room was really nice - especially that Venice oriental style. Just the bath, as some already mentioned, does not fit to the room. It is clean and is equipped with everything what you need/expect. Just different from the style. And one more little highlight are the big air con devices in front of the window which a super loud. The rest was really perfect. Breakfast buffet included everything what you need. Just only the powder coffee you can get for the price - rest you need to order separately which is different to other 5 stars Hotel where I have been before. At least one „good“ coffee should be included in the high price. Overall really a nice stay with a SUPER friendly helpful staff. And the location is really perfect as you are close to the top sightseeing locations.

Large size room with amazing views, great history of hotel toured by staff

訂了一晚一萬多元的阿斯特小套房竟是這樣的，挨着電梯，窗對着屋頂，門對着走廊的空調和雜物間，根本就不符合套房標準，應該是這酒店最差的一間房。向酒店前台提出換房，第一天説沒房可換，上網查了還是有很多房的，説第二天給換，到了第二天説要加2000歐元才給換，重新訂一間也不用2000歐元，體驗超差。