Hotel Suzhou dengan Spa

Very good Hotel and excellent location and great service staff. Special mention to Cici and Chloe who are very very helpful. Room does need an upgrade as some of the things are too old. Hotel is close to 20 years old and will undergo renovation but does not affect the staying experience. Will return to stay at hotel next time in October

The service at Naked Water is second to none. We were so well taken care of during our stay. The hotel itself is beautiful and the villa had everything we could need. The free bike rental was nice as we could explore the surrounding area easily. The spa was also excellent. I had one of the best massages in my life. I’d highly recommend this hotel. We made a mistake booking only one night.

酒停車場特別大，而且是不收費的，酒店看着特別大氣，裝修還是比較豪華的，不過確實可以看出來酒店時間比較長了，地板有點破破的😂，真真的服務特別熱情，床特別舒服，陽台外可以看到湖景風景還是很美的，吹着湖風喝着小酒，舒服的很，不過吧點外賣不讓送上樓，不過這樣也挺好的，比較安靜，附近好像在建地鐵可以玩的並不多，地鐵修好應該好玩的比較多，實拍，有需要的可以參考一下

+ Location is pretty good if you want to be in the city. It’s not far from the train station and many attractions/tourist spots. Room was pretty good, large, and clean. Service was good, nothing you wouldn’t expect for a hotel like Marriott but good. Swimming pool was clean and pretty big. There are lockers, showers, and everything you’d need. There was literally no one inside so it made it even better. - Breakfast was disappointing. The selection was quite large but some of the foods were not fresh: pastries, hash browns, and probably others. Juice or soya milk was mixed with water so it wasn’t great. Of course some other things were fresh but I expected way more from such a hotel.

Walaupun saya mempunyai beberapa pengalaman yang tidak menyenangkan di Suzhou W Hotel, saya sangat berpuas hati dengan perkhidmatan susulan hotel Dari Haley, pengurus tugas, kepada Denny, ketua jabatan pejabat depan, dan Helen, pengarah pengemasan, mereka semua. disusuli dengan penuh tanggungjawab, yang membuatkan saya sangat gembira diberi penyelesaian yang memuaskan yang saya tidak boleh salahkan, dan pada masa yang sama, saya menyedari konsep perkhidmatan hotel mewah yang memberi tumpuan kepada pengalaman pelanggan pada bila-bila masa dan atas permintaan. Oleh itu, saya dan keluarga memilih untuk menginap di W Hotel Suzhou sekali lagi! Sangat mengesyorkan kepada semua orang, perkhidmatannya sangat baik, lokasinya sangat mudah, bersebelahan dengan Pusat Suzhou, persekitaran hotel mempunyai suasana yang sangat muda! Hebat 👍

We checked in quite late in the evening but we're greeted with many smiling faces. The room is lovely with a fantastic bathroom. Plenty of free water... The facilities at this hotel are fantastic, lovely big swimming pool, the jacquzi water smelt a little maybe cool do with a clean... The sauna in the changing room was great! We also used their table tennis room and snooker room which we. loved. The breKfast is also very good. We extended our stay by one night and was a delightful stay. only one complaint as such, we used the rental bike by the hotel and rode just outside to the waterfall by the main road. A man on a bike came to us telling us to wear our masks and to get back closer to the hotel... Nobody explained the rules to us and could be language barrier. But I didn't appreciate the man's tone of voice telling us to wear our masks. Nobody was near us and we were exercising we don't have to wear it!

This hotel most certainly did not disappoint, the stay was extremely pleasant and the views were spectacular. The hotel staff were fantastic and their efforts did not go unnoticed. Kyle, for example was professional during the check in process and patiently answered questions. I initially booked the ‘King Premium Jinji Lake View’ room, however, he kindly upgraded my room for free so that I could have a better view of both Jinji lake and the city, which was stunning. The housekeeper was attentive and did an excellent job in maintaining the cleanliness of the room. The room service team were also accommodating of special requests to meet my dietary needs. Although there was some minor dissatisfaction with temperature of food being served, what stood out to me was their receptiveness of feedback and how they provided instant solutions. Overall, the staff working here demonstrated utmost professionalism and are an asset to the hotel.

The front desk service is brilliant. The hotel is within walking distance to the nearest Metro station(东方之门站). Great bar and SuMianFang(苏面坊)are within the hotel. Definitely will come back to this hotel in my next visit to SuZhou. One of a kind. ⭐️⭐️⭐️⭐️⭐️

Overall, my experience staying at the Suzhou Regency Hyatt was just “ok”. Which is a shame because I chose the Hyatt brand based on it’s standard of high service and quality. We told the hotel ahead of time that it was a special event for us but all that awaited us was a simple “swan” design set on the bed, in which almost every hotel in China does even without asking. In addition, there was a note left by the bed to give a 5 star review because of it. Later the next morning, as we were about to just jump into the 3F pool, we were informed to buy a swimming cap to swim. First off, I don’t mind the swimming cap rule as every hotel is different, but please inform your staff to remind guests before entering the pool area, not after the fact. At the end of the day, for the price we paid, there are many other hotel options around the same area that may give a better experience or service.

An impressive experience. I spent one night with my girl friend and we were treated feel at home by all heart warming staffs. Highly recommend bathtub room to everyone who are willing to choose a lovely space to spend a night.