Pullman Taiyuan

Thamks to the unintentional action of lucky room number, thanks to Ms. sunny wang who check out for me with nice patiently listening in the reception. Silent room, pillow menu, enjoyable sleep, comfortable cottons, desirable supplies, wood toothbrush & key card. All brilliant service! Thank you & wish to see Pullman next time.

The hotel room is clean but unfortunately it still have smoking smell though we request for a non smoking room

The hotel itself is located out in the far Northeast of the city, in a quiet location, but easily accessible by the fast roads. It is opposite a shopping mall with everything you need such as coffee shop, fast food etc. Conveniece store also just across the street. Check-in was easy and straight-forward and the hotel is clean and modern. The room was well-appointed with everything I needed and the best thing was the amazing bed, which was super-comfortable! Breakfast is excellent and has both Western and Chinese buffet options. Plenty of choice here! Service was fantastic for this stay. The second day we had a power blackout for an hour or so because of engineers across the street. The staff dealt with it very well and made sure I was looked after. Swimming pool is good too. Recommend.

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Nice hotel the agent Aaron. really kind Will come back next time

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客房和前台的服務非常好，態度熱情貼心。最好的是客房服務，作為有一定年限的酒店還保持的如此乾淨很難得，特別是貼心的鋪上了浴室地墊，細節很到位，客房服務和清潔可以和麗思相比，周邊也很安靜。雖然靠近公路但是夜裡很安靜。

太原富力鉑爾曼大酒店盡顯高端大氣。酒店外觀奢華，大堂典雅。房間以木質為主，自然温馨，設施齊全且佈置合理。餐飲豐富，早餐自助種類多，特色羊雜湯美味。宴中餐廳的粵菜和晉菜味道很棒。酒店還有健身中心和恆温泳池。服務出色，從入住接待到房務服務都很貼心。位置優越，交通便利，周邊有富力廣場。整體而言，這家酒店展現出五星級標準，無論是住宿環境、餐飲還是服務都令人滿意，是追求高品質體驗的絕佳選擇。

有點老了 套房還可以，還給送了精緻的蛋糕 床品什麼的比較穩定 早餐也可以 就是進出幾次都沒有禮賓部工作人員 前台給的理由是上廁所去了 廁所的鏡子拍照蠻好看