Letamo at Qwabi Private Game Reserve by Newmark

The rooms were very clean with attention to detail. Excellent service with the waiters, very welcoming. Variety of food to choose from and very fresh and Tasty. Our Guide April gave us an amazing game drive. Overall, Letamo staff are very friendly and welcoming,

Letamo is a secret hiedaway in the Waterberg where you have to at least go and visit once in your life! If you can I would suggest once a month. The staff are truly a great example of what service excellence should look like and the food was truly exceptional. The decor was done very tastefully and this lodge is family friendly. I actually went as far as to ask who the interior designer was, that is how impressed I was that this lodge did not look so much like every other in the area. Qwabi is a BIG 5 game reserve, so in saying so, there are many others in or country. What makes Qwabi so different? I have never seen so many animals on every game drive as I did on every drive and this is on a 11 000 hecre property. I believe this is due to the game rangers consistenly /actively patrolling the land to ensure all is well with the animals. I was able to see the Lions mating, witness 3 kills, see the hippo, rhinos, giraffe,wildebess,so many different buck, baboons,zebra,birds and warthog. It is a complete world that we were priveleged to visit for three hours twice a day without disturbing. It was a gret honour. I am completly in love with Qwabi!

What can I Say? The lodge is amazing the staff are amazing the rooms are amazing. We were 11 of us and we booked 5 luxury suites. The food was terrible. Sadly the food needs a lot of improvement. Everything is sweet. When it says beef bresola it’s actually beef pastrami. Fillet beef on skewers and lamb shoulder (which they said was lamb tikka chops but it wasn’t that) was over cooked and very sweet. We also ordered kids beef burgers and they took a beef patty and cut it into 4 and served one quarter of the patty. Who does that? I have enclosed a pic. My daughter ordered pancakes and they served the pancakes with the bubbles on top sprinkled with icing sugar. That’s the bottom of the pancake not the top. It’s cooking 101. You should know what side to put the pancakes on a plate. The kids club closed at 4:00 pm? What kids club closes at 4:00 pm? Also not much during Christmas , no Santa Claus or anything for the kids. If it claims to be a child friendly place they should do more things for kids. No board games either. One day it was raining all day and the kids were bored. There were no board games. They were kind enough to arrange a movie night for the kids though. They did do a cookie decorating class but honestly it wasn’t nice very small cookies with only white icing and some shaved coconut no sprinkles or colored icing. Also the lodge manager is way too chilled. She never came and introduced herself to us until we complained about it. I’m not sure what her responsibility is but she was hanging out with her family the first couple of days. Also when you are part of the hotel shouldn’t you be more presentable and dress appropriately? It should be a 5 star requirement. I would like to point out we are well traveled and have been all around the world. We have also been to the Kruger and it was amazing. And so was the food. They have a lot of work to do to get to a 5 star standard.