Hotel berhampiran Children's Bookstore, Toronto

Tracy is super friendly and helpful. My travel got delayed and I didn’t get to hotel late. She was very patient in explaining to me about where things were despite being late for arrival.

很美的一家酒店。大堂高挑，頭頂彷彿雪花飄落。房中的掛畫、工藝品凝重大氣。 洗浴備品為Le Labo。 設淋浴房，和米白色的大浴缸。 位於多倫多最高端的社區Yorkville。 地鐵站Bloor-Yonge站外400米。

Truly the most comprehensive and thoughtful service from each member of staff I encountered. The theatre was especially beautiful, being both opulent and intimate. Shoutout to Andre who was incredibly hospitable and did an amazing job taking care of his guests.

The W used to be the Yorkville Marriott, but without this prior knowledge I would never have noticed because the transition was absolutely remarkable. Everything was brought up a couple notches and the added W touches definitely made the best of this older building. That being said, the team here definitely was a highlight to me, especially Kurtis and the W Insider team, who went above and beyond for our special occasion. Thank you Kurtis for everything and we'll definitely come back and say hi again!

位置無與倫比的優秀，工作人員都很禮貌，熱情，作為“潔癖”對衞生也感到很滿意。缺點有二：***這個房間的地鐵聲音太大，每幾分鐘就有一趟地鐵從地下通過，非常吵！衞生間淋浴水量太小，很不痛快。因此如果再來的話，還是***和類似房間是肯定不選擇了。

I’m a big fan of the Canopy brand in general, but I have a hard time loving this particular Canopy. It seems like it’s designed more to look great than to be great. For example, the electric controls next to the bed are unnecessarily complicated— there’s about 9 buttons to control different lights and shades and things, and it isn’t easily usable. You have to hunt through all of them and try to remember the difference between the sconce light and the halo. It’s needlessly complex and that makes it harder to use. There is also a motion-activated night light under the bed, so if you get up in the middle of the night, it shines a light for you, which isn’t great if your partner if sleeping or even if you yourself want to try to go back to sleep. The night light is hyper sensitive, so it activates even if you just lay in bed and dangle your leg down. And there’s no way to disable it. If you don’t want lights going off every time you get out of bed, you have to shove a pillow under the bed to block the motion sensor or cover up the light. I love the filtered water/ice stations (one of my favorite parts about canopy hotels!) but the ones I used here seemed a lot more temperamental than others. You have to hold your water bottle at exactly the perfect angle before water will dispense, but since there’s no instructions, you have to poke around til you figure it out. There’s no little shelf in the shower stall, so if you bring your own toiletries, you have to either put them on the shower floor or balance them on top of the wall-mounted toiletry bottles. I also didn’t love that there’s no door on the bathroom and only frosted glass around the toilet cubicle. The bed was great — very comfy — and the blackout shades were an excellent touch. Very convenient location, close to the subway. And the decor is beautiful, very sleek and bright. It just all feels like it was designed without any context of how a guest will actually interact with all these things.

位置在downtow市中心，一流便利，對面是皇家博物館，陶瓷博物館等，非常值得遊覽，酒店左右分別有2家超市、TIM coffee、麥當勞，往左200米左右就是奢品街，lv、梵克雅寶等應有盡有，直接步行隨便逛，實在是令人大感驚喜。酒店古典風格，人不多，沒有旅行團之類，不嘈雜，本人喜歡。早餐不自助，單點的，還不錯。衞生間熱水量大特別喜歡，空調聲音有點令人尷尬，房間燈光有點暗淡，但空間夠大，依稀可見舊日輕奢。前台服務態度很友好。總之是性價比超高。會繼續選擇入住。

Book the larger unit (Suite instead of Studio) much bigger for the price. All receptionists was kind/helpful. Room super clean. Bar so-so.

The service of the cleaning and catering staff was very good. However, the front office staff was not very professional. I booked two rooms for my family and me for 7 nights initially and then extended for another 3 nights under another booking. I was confirmed by the receptionist on 2 occasions that I didn't need to check out and could stay in the same room. However, in the evening of the 8th night, we were told that we had not done any checkin for the 2nd booking even though we have got new keys to the 2 rooms that morning. It was such a mess and we had doubts to the security of this hotel. Besides, one of the rooms was smelly and we needed to turn the temperature of the room to around 20 degrees so that the smell was not so obvious.

Rooms are slightly smaller than competitors. No microwaves. Others are perfect. Services are fridendly and efficient.