Hotel berhampiran Four Seasons Center for the Performing Arts, Toronto

This hotel boasts a fantastic location, conveniently close to public transportation. The rooms are impeccably clean, ensuring a comfortable stay. However, do note that it can get quite busy due to its popularity.

Room was a big surprise it was basically an apartment with washer and dryer. the check in is confusing and difficult as well as parking, It would be much better with instructions when booking

We were served by Natalia in the hotel restaurant and received immaculate service. Not often so people remember you but she 100% did Very nice and such a great server we were greeted with a smile and the best service you could ask for. Even though we only visit once or twice a year she knew exactly who we were. Thank you, Natalia

I kept going to the wrong DoubleTree because there are two, both named airport hotel. Other than that the room was good, staff friendly and restaurant nice.

It was ok. The lastest we could check out was 12pm, we were about 15 minutes after check out time but it was not an issue. The room itself was clean for the most part. Didn't check for wifi, but from what I understand it was available. Breakfast was complimentary but we didn't stick around for it.

Great location in Richmond Hill. Convenient to shopping malls restaurants bars and more. Lots of things to choose from. Indoor swimming pool gym and Starbucks coffee shop in the lobby area. They also have shops in the complex for all you need. I would recommend this hotel to all in this area. Only kickback no airport shuttle bus service. Need to book a taxi or other way of transport

Good location from YYZ Airport with not too expensive however, good for someone who drive a car.

This place has really gone downhill. Stains in the bathroom on the ceiling. The bathtub is extremely small. Rooms are outdated, and mattresses are hard. The pillows are comfortable. Wifi is not that great. The gym is extremely small with outdated equipment. The day staff is friendly. Parking is free.

Nettes Personal. Es war alles sauber. Der Boden von der Dusche war mit Klebeband beklebt. In der Nähe gibt es nicht. Essen musste ich bei uber eats essen. Unten gibt es ein restaurant aber etwas teuer

Multiple issues right from check in and throughout the remainder of our stay. I booked a room with 2 queen beds for 2 adults and 2 children (both under the age of 6). We ended up also having to bring our youngest daughter as well who is almost 3 yrs old, not knowing there was a max occupancy of 4 per room. When I told the front desk i had a 3,4 and 5 yr old with us they immediately said they couldn't allow us to have the 2 adults plus 3 children in 1 room. Given the ages of the children I thought it was ridiculous that a 3 yr old would even count as an additional guest. I was told I must get a 2nd room to accommodate us and they didn't have any adjoining rooms available. I asked to speak with a manager as I was not paying an extra $150 for another room that we wouldn't even use just because I had no choice but to bring our 3 yr old child. I wasn't allowed to speak with the manager all I was told was that it was policy and nobody could change that. This was extremely poor customer service in my opinion. After driving hours to get there and being told this information I was extremely upset. After arguing for a while in front of my children the front desk finally agreed to just allow it but for an additional $50 charge which I had already asked him to do and he said no. I had no choice but to agree at that point as we had nowhere else to stay for the night. We got put room keys and discovered we were in the 1st room next to the front lobby, vending machine, and laundry room. All noisy areas to have 3 young children (1 of which is autistic) sleeping but I accepted it and didn't want to ask for another room. When I got into the room I discovered we had absolutely no towels, cloths etc. So I went to ask someone in the housekeeping area for some towels, I was told my daughter took them all which was not true at all. I told them I checked into the room 5 minutes ago and there were none in there and my 3 and 4 yr old have not taken anything. The man seemed annoyed and gave me 2 towels....again I needed more than that but did not complain. We went about our evening and took the kids swimming only to discover there were no towels in the pool area and since we only had 2 in our room we needed more so I had to go back to housekeeping and ask for 3 towels. They still didn't fill the towels up on the pool deck for other guests. We had a terrible sleep because the walls are paper thin and could hear everything above us and beside us, including the laundry shoot.