Hotel berhampiran Dr.-Franz-Hengl-Platz, Vienna

Staying here now. A great location for touring the city. Metro station U1 (REDLINE) right outside hotel on the right and close to shopping area and museums, aquarium and street food/ market street. Kids friendly hotel (play room for little kids, not for 4 years old upwards). Staff not too friendly but I think this is due to busy period of the year & no time to carter to non-urgent matters. But if you manager to track down a staff & ask for help, it happens quickly. Clean lobby - water available for guest, coffee, tea, small lobby though, could run into people easily if crowded. Breakfast - good, clean, outside Terrence was open so good space. But a bit crowded by 8-9 am. Food variation, lots of different things and great for people who do not eat pork. Rooms -modern, clean, updated furniture. Pray it stays this way compare to past reviews 2019, 2020. Could be bit more dust-up; but hey its summer so open windows / dust is normal. TV very great size & distance from bed. Mini-bar / kitchen yay :-) kids were happy. Beds - very comfortable, sheets smells very clean, pillow- fluffy and smells clean fresh & new. No dirt under bed. I checked. Bathroom - oh I am surprised, cleaned , no mold on the bathroom tub, or shower area. I must say this was amazing. VERY CLEAN BATHROOM. Halls from Elevator - clean surprisingly no stains, no trash cans (thank goodness) and not smelling, it was very airy and spacious for tolling baggages back & forth. Elevator not dirty, mirrors / steel very clean. Windows big with lights, no balcony. Curtains very clean a bit dusty again. Overall I kept looking for something, but this time I have no major complain then perhaps friendier staff will be a bonus, but hey o one should stop your happiness. I would come again and recommend this hotel to my families and friends. Cheers, SCH DK

Position excellent situated in city center the stuffs are very nice

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Esperienza eccellente in coppia. Prenotato 4 notti presso questo Hotel per me e la mia ragazza, e devo dire che ne siamo rimasti estremamente soddisfatti. Punti a favore: - Camere nuove, pulite, spaziose (noi avevamo la standard e si stava benissimo), controllo temperatura direttamente dall'interno, condizionatore efficentissimo ed intuitivo, doccia ampia, minibar, cassaforte e tablet da cui controllare la TV e altre funzioni. - Posizione strategica a dir poco, davanti la fermata della Metro U1 che arriva in centro in 15 Min, bus e tram. - Tranquillità. Camere insonorizzate perfettamente, non abbiamo sentito un minimo rumore né dall'esterno, né dal corridoio, né dalle altre camere, aspetto che ho apprezzato moltissimo avendo il sonno leggero. - Palestra, seppur piccola, essenziale ed adatta ad un breve workout per chi non volesse priv****ne anche in vacanza. - Refill acqua infinito alle fontanelle in reception, anche se a detta dello staff l'acqua dei rubinetti di Vienna è potabile. Lati negativi: Anche se la nostra esperienza resta da 5 stelle, credo sia giusto sottolineare alcuni aspetti che potrebbero essere migliorati per rendere questo hotel impeccabile. - Colazione: 21€ a testa è una follia, non so cosa offrissero ma a quelle cifre nemmeno mangiando all'Hotel Sacher in centro. - Ascensori: utilizzabili solamente scannerizzando la tessere della propria camera, metodo sicuramente intelligente per evitare intrusi nell'hotel, ma a volte scomodo e malfunzionante, e in generale gli ascensori funzionano un po' macchinosamente. - Mancanza di un armadio in camera di qualche cassetto, seppure abbiamo apprezzato molto quella sorta di appendiabiti a cielo aperto all'ingresso. - Staff pulizie scortese al checkout: nonostante alla reception ci avessero detto che il checkout fosse possibile fino alle 12, già dalle 9 una signora delle pulizie è venuta a bussarci, ripetendo poi verso le 10, anche dopo averle detto che eravamo in fase di uscita e avremmo liberato la stanza per tempo. - Connessione alla TV: nonostante avessimo seguito la guida per connettere il telefono alla TV tramite Miracast, non ci ha funzionato nulla, abbiamo riprovato più volte ma niente, avremmo potuto domandare in reception ma alla fine non ne abbiamo avuto bisogno.

Мы проживали 6 ночей. Плюсы: - отличное расположение, близко к Бельведеру и Старому городу; - просторный номер; - тихо. Минусы: - чтобы нас заселить пораньше на 2 часа, с нас взяли 50 евро без чека и заселили в номер с видом во внутренний двор (прямо в стены с окнами). Когда мы попросили заменить номер, с нами вызывающе общались и вернули 50 евро. Забыла сказать, что в момент заселения к нам подбежал портье, видимо, тоже надеялся на доп. заработок. Позднее мы заселились в другой номер. За это нам спустя день положили 1 яблоко, 3 трюфеля и бутылку воды, как комплимент, учитывая, что впечатление было уже вторые сутки испорчено - просто удивительно; - на следующий день к нам утром стучали (пока мы не открыли) с предложением завтрака; - на третий день в 9.30 утра нашу дверь открыли и сказали, что уборку тогда начнут позже. Я позвонила ресепшн, мне ответили, что такого? С тех пор постоянно вешали табличку; - в холодильник в номере, где мы хранили продукты, поставили бутылку из мини-бара. Насколько это этично, решать вам; - в один из дней мы вышли до часу дня из номера, табличку повернули на уборку. Вернувшись вечером, увидели, что нашу табличку повернули в обратную сторону и прикрепили еще одну, что не смогли убрать номер, так как нам не нужна была уборка; - однажды сменили одно большое полотенце из двух, чай/кофе положили всего раз за все время; - мусорные бачки в номере без одноразовых пакетов, нам показалось это негигиеничным.

Very regular chain hotel, everything very cheap. I think that even 100€ is overpriced for this place No kettle in the room but you could take hot water in the bar downstairs Bed is ok. So for one night it’s ok option if you need just a room to slip in and take a train next day

Our stay was amazing—the room was fantastic with ample space and top-notch amenities. The hotel's buffet breakfast was a delightful experience, and the staff were genuinely kind. It's worth every penny, and I highly recommend it. Can't wait to come back!

the check in system is super terrible. We were waiting outside of the building for more than 1 hour to sort out this weird check-in issue. Because we can't find anywhere shows our room number. Then we called them, they online confirmed our order fisrt. After that we need to check-in online, upload our ID, also selfie, home address and so on. After that we waited agian until they chcked everything and gave us our PIN code of room. Because of this problem, we missed our restaurant and also the later plan. I have to say this check in system is super bad.

Nice, clean hotel with friendly stuff. Breakfast was very good. Rooms are not big but equipped enough for a one night stay. I would not recommend longer stays though as you might lack some more space. The only down side I find the parking price. Too expensive.

Right close to the airport and convention center. Quite stylish hotel with large bar (prices are as high as airplanes passing by though). Rooms are quite ok whereas really small table if you need to eat/work and no kettle. Iron available at each floor and luggage storage room (only small lockers though). Too expensive for what it is compared to the NH next to it.