Hilton Garden Inn Xi'an Bell Tower

My family thoroughly enjoyed our stay at Hilton Garden Inn Xian Bell Tower. There was a slight delay in checking our room on the first day as there were quite a number of quests checking in simultaneously. The front desk staff was apologetic but polite and did their best to arrange the logistics in an efficient and orderly manner. We had some complementary drinks and cookies while waiting for the room to be ready. The highlights of our stays were definitely the breakfasts which had a variety of Western and Chinese cuisine. The kitchen staff are extremely friendly (Special mentions to Lucky and a couple of her colleagues - sorry for not remembering their name) who went the extra mile to serve us freshly cooked delicacies everyday. They even gave my daughter local souvenirs as a welcome gesture. The hotel location is centrally convenient and walking distance to the famous Bell and Drum Towers which were surrounded by cafes and restaurants. Amenities are great from gyms and laundry rooms to the automatic toilet with heater function which is most welcome in winter time! Room cleanliness is well maintained by housekeeping who is prompt and accommodative with additional requests, e.g. extra mineral waters and cloth hangers. The only minus side is the room wifi which has limited connectivity intermittently on our mobile phones. Oddly this is the same issue we faced when we stayed at a different hotel in Xian. All in all, a pleasant stay in a Hilton standard hotel. Highly recommended for tourists visiting this ancient and beautiful city.

“Hilton Garden Inn was an amazing stay! The hotel was stunning and perfectly located, making it very convenient. The only downside was the lack of soundproofing near the entryway, where I could hear people talking and doors shutting. Despite that, it was a great experience overall.”

It was great stay!

第一次來，帶着探店的想法來，點了特色飲料，蠻驚喜的，值得好評早餐種類非常多，而且看起來都很精緻，感覺物有所值呀體驗感非常不錯，分泌了超多多巴胺，超級快樂！ 點名表揚shinley nicole，非常熱情服務周到！

酒店很新，房間挺寬敞，但可能因為新開的原因房間設施設備不太理想：房間空調温控閥故障，連續2天請工程部維修；雖然全酒店禁煙但廁所有濃重煙味，應該是通過空調管道傳進來的，尤其是晚上，味道更為嚴重！希望能夠引起酒店管理方重視，建議加裝煙感設備，對違規住客採取相應措施以維護其他住客的權益。前台和餐廳服務人員工作認真負責，服務周到，打電話到前台每次都是秒接，且能夠迅速滿足客人訴求。酒店周邊很多餐廳，吃東西很方便

酒店非常不錯的，特別感謝cater.yobi，兩個小孩鞋子濕了，還特別帶他們去吹乾，服務真的沒得説，酒店的設施非常乾淨智能，空間也很大的；值得一去，不會後悔！就在鐘樓旁邊，出行很方便！