Hotel berhampiran Buhnhügel, Zurich

I have spent 18 days working from JOYN Zurich so think this should be a fairly accurate review of my experience. For context, JOYN is new so may still be working through teething issues, but hopefully this is useful feedback. Pros; - Comfortable, well equipped rooms. I was in one of the largest apartments they offer and it is a good space to spend a lot of time - The kitchenette whilst small is workable and has most of what you'd need - Well located close to the airport and about 25 mins by tram to central Zurich - Nice bathroom and good shower pressure - Gym is good with nice new equipment - Very close to great supermarkets (Coop and Migros next door) - The communal spaces are lovely, including the central courtyard and roof gardens - Strong water pressure from the shower (although the drain didn't seem to be able to cope with the volume of water which meant potential overflowing of the shower unless carefully managed) - The room has a small dishwasher. There were two dishwasher tablets provided and these weren't topped up by the cleaners, meaning you'll need to buy more Unfortunately the cons are pretty significant though, particularly if you want to work from here; Cons - The wifi is atrocious. At best the speeds hover around 1mbps which isn't good enough for stable whatsapp or facetime calls, let alone Teams or Zoom work calls. I thought this may have been my room but is pretty much my experience in all the open spaces including the ground floor communal spaces (see screenshot from Speedtest). This makes it unsuitable for any work. - The cleaning services are a bare minimum. After one week they changed my linen and towels but didn't vacuum, sweep the floor, empty bins or clean the bathroom. After another 7 days they'd hadn't come to clean again and when prompted they said it would be cleaned that day (but it wasn't). On the 8th day I asked and again they promised to have it cleaned. Whilst I wouldn't mind cleaning myself, there is no vacuum cleaner, cleaning cloths or anything else in the room to clean with, so unless you want to buy your own, be prepared for it to get pretty dusty and the bathroom to get dirty. Cleaning also didn't include replacing the kitchen towels so you'll have to wash these yourself if you're staying for an extended period. - Other than the supermarkets nearby there is pretty much nothing else around Perhaps they're not used to guests having longer stays, but with cleaning services like this, it will become pretty horrible unless guests buy the cleaning products and do it themselves.

The staff are willing to help. The most important thing about shuttle is 1) 10 chf from the hotel to airport but free of charge from the airport to the hotel. 2) the last shuttle from the airport to the hotel is 23:30. After this hour, you have to take a taxi, whcich costs 30 chf.

I stayed in a pod after arriving back on a late flight, instead of driving home at midnight. The pod was nice, very comfortable. The temperature was marginally too warm for me however, and you can't change the settings. That's where the positive experience ended. My phone charging port didn't work - that's fine - I can overlook that, but it's not ideal I was woken at 4.30am by people getting up and ready for the early morning flights. They were crashing and banging around with the doors and fiddling around with their luggage. Ultimately I couldn't get back to sleep because of the continued crashing and banging and ultimately only got 3.45 hrs sleep (I know this because my fitness tracker tells me so). So it was completely pointless staying - I would have got a better night's sleep at home with my 3 year old and 10 month old in the room next door. I believe the hotel's model doesn't work for the following reasons: 1) Each pod has a door with a very noisy latch. The latch doesn't have to be noisy if people are considerate, but a lot of people aren't considerate at the best of times, let alone at 4am in the morning when getting up for an early flight. It's all well and good to have lots of signs saying ”shh!” On the walls, but most people don't see it, or at least it doesn't sink in. I stayed in a capsule hotel on Japan that has roller blinds instead of doors, which are much quieter 2) people are allowed to bring their luggage into the sleeping space. This invites people to fiddle around with their luggage, which disturbs others from their sleep. Again, in the pod hotel in Japan, people must lock their luggage in lockers in the changing rooms, and are not allowed to take anything into the sleeping space - it works much better 3) the hotel has plenty of separate rooms, with a number of pods in each. Why not allocate guests to rooms by their time of arrival and departure, so that late arrivers don't disturb early departures, and vice versa? Overall, if the above 3 things are fixed, I'd probably stay again, but otherwise, definitely not

The hotel is located really close to the main station which is super convinient and also there are trams stops close by. So in terms of location it was great! just service of the staff are not too great. started off with really intimidating and rude front desk receptionist during check in. He was really rude and did not want to answer questions when we wanted to ask something and when we first arrivdd he just yelled at us to just wait even though we were just standing and waiting. The daily room cleaning staff was also just throwing our personal things around and not really helping put it back . so overall service wasnt too great and rooms were really small but convinient location

Ia kemas dan tenang. Ia berhampiran dengan Stesen Pusat Zurich dan mempunyai akses yang baik ke bandar. Adalah baik untuk meninggalkan bagasi anda dan pergi ke tarikan pelancong utama dengan berjalan kaki. Saya mengesyorkannya

Location was both good and not good. While very near Zurich HBF and shopping, my room on the third floor was very noisy till late due to the trams intersection right next to the hotel. There are quieter hotels nearby if you are a light sleeper like me.

A really disappointing experience, the aircon in the room did not work, we were given a double bed even though we had called ahead and were reassured that we had two twin beds. We got a room here as part of a package with Coldplay tickets so the room wasn’t booked directly with the hotel. This was the main reason we called ahead of our stay to ensure we had the correct bed setup - we are father and daughter so a double bed was not appropriate. When I phoned to confirm the person behind the desk said he was too busy with check ins and would call me back- two hours later and still nothing. When I called back the person I spoke to was rushing to get me off the phone, I confirmed that they had our booking and asked if we had a room with twin beds. The person I spoke to advised we had two twin beds and everything was fine, when we checked in after our concert this was not the case. The hotel was fully booked and the bed could not be split into two twins so we had to make do with a double. The room itself was very hot and stuffy, the aircon didn’t work - initially we couldn’t get it to switch on due to the finicky lock on the window but even once on it did not do much to cook down the room. The only positive thing we have to say really is that the breakfast was okay and staff did try and resolve the situation with the bed by coming to check if they could split the bed into two which unfortunately couldn’t be done. The shower was mediocre and there were no toiletries provided in the room - only some soap for hand washing. The shower heat was not consistent, it kept going hot and cold whilst in use. Overall I would not recommend this hotel, I am not sure how this is classed as 4 stars.

This is by far the best hotel we have experienced in Switzerland (among the 3 Star Hotels) The location is great and it is minutes away from Zurich station by foot, which allows me to travel to various location as and when. It is clean and spacious and the initiative to exchange the room cleaning with a free bar drinks (min 3 days stay) is a good initiative to protect the earth ( less energy consumption). Drop key to check out is convenient and fuss free.

With the stay in a 6-bed dorm room being just an ordinary experience, the best about this place in my opinion are outside the room and specifically the ”wide corridors” nicely spacious to walk around & the ”huge lounge” downstairs with plenty of work-spaces (big tables & chairs all around). And yes, also pretty ”nice & filling” was its buffet-styled breakfast with really a variety of items (actually food available throughout the day with lunch & dinner as well but which you have to pay for unlike the breakfast included with the stay). If coming here from the Zurich Central (HB) Station, there's the train first to Hardbrucke (just one station from HB) followed by the bus to Jugendherberge (about a 15-minute ride and getting off at the station just before its last stop of Morgental). And if going downtown from here to the area with the city's ”main churches” (Fraumunster, Grossmunster & St. Peter's), there's a tram at just about a 5-minute walk ”straight from” the front entrance (and likely at a frequent interval).

This is a lovely hotel with great views and nice rooms. The reception staff are excellent. It is a shame though that the restaurant staff are a bit inflexible in a Swiss kind of way. There is a mix of customer service. If you deal with the normal staff there’s an ‘attitude’ like ‘we are doing you a favour being here’ After Covid-19 when the hospitality industry was shut down it surprises me that there is no consideration for customers who are staying at the hotel. The mood changes when the maitre’d comes out and deals with people at the entrance. It is smooth, no attitude. There is a problem in Switzerland with the standard of customer service. Maybe it needs Gordon Ramsay to visit to give your people a massive boot up the bum. Either take the comments below on-board. Or just stick with what you’ve always done.