Hotel berhampiran ETH Zürich Foundation, Zurich

We stayed there for the first time. It was pretty easy to get there from airport terminal. Staff were wonderful and extremely friendly. Breakfast was really great with a lot of choices. If I want to recommend anything, I would say that I hope that they keep the restaurant open until midnight for late arrival.

Clean hotel well situated near the tram line, 2km from the center. Rooms were quite small but clean and confortable. Bathroom was super clean. Staff at the reception was very welcoming despite the late hour of arrival. Did not try breakfast.

The hotel is great and in a good location. There is supermarket near by and very convenient to go shopping. And the breakfast provided by the hotel is good and delicious. One thing is there is no air conditioner, it is a bit hot in summer. There is a Dyson fan but I think it is not enough in summer especially in the daytime. So far it is fine for all the experience.

Very nicely maintained hotel in a central location in Thun. Recently stayed a couple of nights in this location and found the hotel to be very well maintained, rooms were clean and less than ten minutes walk to the train station. Location made it quick to walk to train/ferry station to take a very enjoyable ferry ride ride on Lake Thun to then enjoy a day in Interlaken and then the train ride back. Staff that we encountered were great and very helpful answering questions. Highly recommend!

房間需要網絡確認，憑密碼進入，離火車站比較不遠，憑導航需要仔細辨認門口，房間離要用另外一種歐式插座，就是照片裏的，給我們措手不及，房間設施一般。

Good value in a great location. We walked from the train station. Enjoyed an excellent breakfast while watching pedestrians and cyclists making their way to work and school. The beds were comfortable, the shower was hot and strong. The young man who checked us in was 5 star. Definitely recommend.

It was a good hotel but slightly overpriced considering its location. They charged 24 CHF for parking which is very high. Parking should be free for hotel stay. Its part of the amenity. Due to road construction the parking access is very tough. The rooms were decent although the room had a lot of dust, the vacuuming wasn’t good even with new linen.

This is a lovely hotel with great views and nice rooms. The reception staff are excellent. It is a shame though that the restaurant staff are a bit inflexible in a Swiss kind of way. There is a mix of customer service. If you deal with the normal staff there’s an ‘attitude’ like ‘we are doing you a favour being here’ After Covid-19 when the hospitality industry was shut down it surprises me that there is no consideration for customers who are staying at the hotel. The mood changes when the maitre’d comes out and deals with people at the entrance. It is smooth, no attitude. There is a problem in Switzerland with the standard of customer service. Maybe it needs Gordon Ramsay to visit to give your people a massive boot up the bum. Either take the comments below on-board. Or just stick with what you’ve always done.

We stayed at this Novotel in Zurich, the Novotel in Munich and the Novotel in Geneva. This Novotel was definitely not as good as the others. The location is fine - it's well connected to public transport (it is located in the business technology park). We had booked nearly nine months in advance and asked for two rooms near each other (we were travelling as a family). We were given two rooms on separate floors at opposite ends of the hotel. It was literally the most far apart that the rooms could be. Reception on check in said that they would change it, then kept me waiting for 45 minutes while they tried to do so. I gave up at the 45 minute mark and just took the rooms that had been initially allocated. The initial person on check in did try and be helpful and gave a good restaurant recommendation. The other person on reception really was not helpful - in the end one of his colleagues stepped in to assist as I think she could see that he was being very unhelpful. Reception was often busy with queues (the reception area is not large enough for the size of the hotel). We were clearly tourist visitors to the city, and no-one in reception advised us on check-in that there was a huge festival in the city taking place (attracts 2 million visitors to Zurich) that was affecting all public transport plus restaurant availability etc. The rooms and the pool were fine. The breakfast at this hotel was very, very average, particularly the hot food items. The breakfast compared very unfavourably to those offered by the Novotel hotels in Geneva and Munich. Check out took a long time, and there did not seem to be a place to drop keys. The staff have very casual uniforms (pants and polo shirt) which also contributes to the whole feel of the hotel seeming like a lower standard. Hopefully Novotel can look at this hotel and try and improve the standard so it is of a similar standard to its other locations. (Novotel Munich in particular was so much better!)

There was a staff by the name of Botoxxx was very rude and unfriendly. Breakfast is very terrible as well. But location wise is great. Pay CHF8 per pax for hotel transfer to airport.