Hotel Dengan Wifi di West Midlands, United Kingdom

"Unfortunately the air conditioning wasn’t working at times with the room temperature exceeding 28’ degrees, which made sleeping extremely uncomfortable both nights. The hotel staff really tried their best to resolve moving us to another room but a similar A/C failure occurred out of their control. We received complimentary canned water for the nighttime, and breakfast too which isnt spectacular but amounts to something; cereals, eggs and odd tasting sausages. The passenger lifts are quite slow, the leisure changing facilities are dated and were a tad smelly. The rooms are nice!"

"Firstly, the staff we encountered were lovely, very accommodating and helpful. The reception entrance was promising, being bright and modern with a very pleasant receptionist and smooth check in. However, our room lacked appeal, comfort or anything that made one wish to stay in it for longer than a night. To be fair, we were asked twice on check in, if we would like to move to a different floor. I jokingly asked if there was a problem with the room we'd been allocated but was told no. We were allocated Room 7. Whilst it appeared clean to the best the facilities allowed, it was unpleasant. The bottom of the bathroom door appeared water damaged and rotten. The sink was cracked. The radiator was rusted by urine splashes as situated beside the toilet and the shower was situated in a recess with no curtain or screen, so quickly spilled on to the floor making the bath mat soaked. The lock on the bathroom door didn't work. There was no hair dryer. Only one USB point within the very small TV which only charged if it was on. Being on the ground floor, our window opened out on to the narrow walk way and one poor man walked into it on his way to reception. SatNav instructions take you to a dead end further down the road and several attempts at finding our way around the God awful roundabout eventually led us to a very small parking area at the front of the hotel. Breakfast at 9.00 pm was initially disappointing. One plate was available, no bread for the toaster, no milk for the cereals. One sausage, no beans, no bacon. More food did eventually appear, as did plates, and it was very nice. The croissants and pastries were lovely too. The coffee machine was good. As mentioned, the staff were very good and we requested an iron which was bought to us quickly with a board by a lovely young man. The bed was awful. Rock hard and not much comfort from a meagre duvet that was so thin that initially we thought it had been forgotten. Anyway, one night, cheap and basic. Served its purpose but would look elsewhere and pay more. Think we were just unlucky."

"Booked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel. Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT."

"The hotel is perfect for tourists who want to transfer from Birmingham to another city. All equipment is perfect and advanced and the cost is reasonable. HOWEVER, the female receptionist is very rude and irritable, when I checked in with her, there’s the same name as me booked this hotel and I just double checked the days and whether I booked the breakfast or not she showed her impatience and rudeness."

"I checked in at 3pm and the process was quick and smooth, with no problem. The room is on 4th floor, the view outside of the window is quite okay, I could see the rooftop of the bus station and part of the Coventry Transport Museum. The WiFi was working quite well in the room and I am glad, the room provides hot water kettle, fan, clothes hangers and a TV set. But you will need to bring your own toothbrush and toothpaste and face towels for your morning routine. The bathroom is functional and clean . It is usually safe to walk around in the city centre, even during nighttime, but still it is better to travel in group and look after yourself."

"Absolutely smashing. Myself and sister visited ( it’s our most favourite hotel whenever I come visit her) for my birthday treat. Honestly all the great great team can never do enough for you x They make our stay.  Huge thanks this visit to Josh, Charlotte and Debs ( looking fab Debs. Haven’t seen you in ages) and all the team xxx  We always relax in the spa , then enjoy the  lounge and tasty dinner later. It’s just the best, and especially this special birthday visit. Huge thanks to everyone at the hotel. You made my birthday really special xxxxxxx"

"Here’s a polished version of your feedback that keeps your warm tone but reads clearly and professionally: We thoroughly enjoyed our stay. The hotel is lovely—clean, spacious, and very welcoming. The food was absolutely delicious, and the staff were consistently friendly and attentive. They were particularly wonderful with our one-year-old grandchild, which made a real difference to our experience. The atmosphere in the evening was relaxed, and the seating area felt cosy and inviting. The only reason for not awarding five stars was the service in the bar area, which was quite slow. At breakfast, there was also a delay before we were approached for menu orders, and we had already helped ourselves while waiting. That said, I would like to emphasise that the staff themselves were genuinely lovely, and overall we had a very enjoyable stay. If you want, I can tighten it further for TripAdvisor/Google length or make it more formal depending on where you're posting it."

"We were a wedding party and found we were accommodated quite well generally I.e the manager did open the bar for us on the Sunday evening where it us usually closed but there were a couple of issues within the party too. One couple had to change their room because of a very bad smell in theirs, another couple had an issue with the shower and toilet not working. All issues were promptly dealt with and resolved. In the restaurant they advertise children eat free yet 2 separate groups within our party were charged for them, these charges were removed when questioned but should not of been charged in the first place. The menu is quite extensive in the restaurant but unfortunately the quality of the food compared to the prices charged was not equal with some of the meals."

"It was within walking distance 5 minutes to the train station It was also within walking distance 7 minutes to the Conference Centre I had great conversations with a very friendly receptionist who checked me in was at the desk most times when I was going out and she checked me out... In the interim the other receptionist came upstairs to let me know nicely and politely that my Taxi was waiting. Another girl receptionist was also very friendly she let me have a complimentary cup of tea after the machine failed to give me a full cup when I paid I was very well looked after. Being where it is near the station and the conference center I will defnitely stay there again."

"I always look forward to staying at this hotel. The staff are so friendly and welcoming and always remember me. IThis has become my no.1 hotel to stay whenever I'm visiting Birmingham. Breakfast has an amazing array of things from muffins to hot English breakfast to salad selection, cold meats selection, cereals and selection of breads. Topped off with hot drinks or juices. This hotel is amazing."