Hotel Dengan Wifi di Texas, United States

I love this place, excellent service I would love to go back soon

Unreasonable charges! ! ! Originally this was a hotel with no merits. The rooms were clean and comfortable. The key was the location, which was not far from the art museum and the Natural History Museum. There was nothing special about it. Breakfast was average, with fruit but no vegetable salad. But leaving the checkout left me feeling confused and even worse. After breakfast on the first day, the male waiter asked me to sign the bill. I said my room included breakfast, but the waiter said it didn't matter. I just had to sign and the front desk would know. I signed it, it was $52 for two people. The next day, we also chose the buffet for breakfast, and the waitress brought us each a glass of apple juice. I got the bill before I left, put down the order and left. I signed it without even looking at it. Signing an order without looking carefully is a hard lesson! ! ! When I checked out, I found that there was an extra $30, so I asked what the price was. The front desk said it was a breakfast tip on the 5th. I said I was eating from the buffet, but the waiter just poured me two glasses of apple juice without me giving a tip. Is she going to take the initiative to write a $20 tip on the bill? Is this reasonable? I can pay the money, because it’s my fault that I didn’t read the bill and signed it, so I have to acknowledge the bill. But I just want to ask him if this is reasonable? The front desk called the restaurant manager. The manager didn't say it was a tip. He said I chose a set meal and they would charge something else. This is absolutely hilarious! The order typed out to me clearly stated gratuity. I will never go to any Omni Hotel again! Too confusing! Ctrip customer service communicated with them, but they still insisted on their approach.

Cool place, had an experience with bed bugs and the reception didn’t say much other than “ we will lol into it” but it was a good price for the area

We booked a handicap room for my husband who is wheelchair bound, but the layout of the room and bathroom were not easily accessible. We were excited to learn that they had a free shuttle from the hotel to the airport and that we could leave our personal vehicle there for $10 per day vs. at the airport which was much more expensive. The shuttle was there on time and was wheelchair accessible which was fantastic! Upon our return, however, the shuttle was NOT wheelchair accessible, and the hotel denied having a wheelchair accessible shuttle (I guess we dreamed our departure). I ended up having to leave my disabled husband at the airport, ride in a dilapidated van and go alone to the hotel to retrieve my personal vehicle and return to the airport to pick up my husband. The hotel employees were very friendly during our stay but were very rude upon our return and belligerent when we requested a wheelchair accessible shuttle for our return to the hotel to pick up our vehicle. They even went so far as to tell us we didn't stay with them, even though I still had our reservation documentation/confirmation. That was very disappointing.

Good location but room slightly dated

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

Great stay. We traveled with my wife and my one year old daughter and the staff helped us by providing a baby crib. Great breakfast too!

The room was clean and tidy and comfortable, and the location was very good. It was about 20 minutes drive from Dallas City, the airport and several satellite cities around it. The parking lot outside the hotel is also very spacious.

Excellent hotel for the price, with good breakfast. Very clean, great location

Traveling nearby, cost-effective