Hotel Dengan parking di Devon, United Kingdom

Great hotel, lovely and clean. Perfect location. Food was very nice. Definitely be returning next time we are down. Thank you very much for our wonderful stay ☺️

We stayed in a 1 bed lodge. The property had everything you need and the washing machine/ tumble was a great addition and we were also given a few wash sheets- bonus.It was also fully equipped with the little things that makes the stay more enjoyable/ comfortable such as kitchen roll/ tea towels/ liquid/ coffee/ tea/ milk sachets and shower gel/ shampoo. The heater in the bathroom was also great to offload wet towels from the pool. The house itself was good. The only thing that would have made it a tad better was a little bit more attention to cleanliness detail. However I am certain that had we pointed this out to staff this would have been rectified as they did with a request for change of bedding. On the flip side, if it had been overly spotless I probably wouldn’t have relaxed either with our 2 children. In all, we cannot complain for price we paid. The events put on was a lovely surprise as we didn’t expect this. This ranged from bingo, bouncy castle and a magic show. The different food vans each evening were a lovely touch. We only tried the chicken curry on a Monday evening and to be honest, we thought it lacked on flavour. The peacocks were super amazing wondering around and the three little ducks. Lovely location to go out and explore we went to Bucks Mill ( beautiful) Bute ( beautiful) and Westwood Ho! Also nice for a bit more ambient. Also, if you have children, the milkyway adventure park is a lovely addition and takes about 25 minutes.

I booked the hotel as I needed somewhere to stay en route to south Devon agter collecting my son from a late flight at Bristol airport, so our stay was short, and overall I was pleasantly surprised by the hotel. We arrived at 1:15am and there were a few things that could be improved - very tired after a very long day and a late drive, I found the instructions to find our room qyite confusing. On the paper with instructions it had the building names, but in the dark you can't see these, so it took us some trial and error to find our room. The room itself was clean and comfortable (albeit very warm and needing the window opening), as was the bathroom. My biggest concern was that I saw there was a kettle, but after searching numerous places I couldn't find a cup or glass to have some water to take my nighttime supplements, or to have something to drink in the night (I had to return to the car to get my water bottle). At receptionnin the morning I asked if there should be glasses or cups on the room, but the receptionist didn't seem to think there would be, whcih i found a bit odd. It was only on returning to my room and reading the welcome folder that I saw mention of a drawer where I'd find tea cups etc. Then sure enough I saw it marked clearly and found it. This was my mistake of course, however I would suggest that, baring in mind some travellers arrive late at night and basically want to roll into bed on arrival, it would be helpful to have some glasses or something left visible, so that clients don't have to search for them when they can barely keep their eyes open! Other than this though, I found our stay to be very pleasant, and I was impressed that the cooked breakfast was made to order, fresh and hot. Overall a good stay, just a few things that could be improved to make it easier for those arriving outside if reception opening times.

We stayed in two King rooms with balconies as a family and overall the hotel has a lot going for it. The location is fantastic — right in the heart of Exeter, perfect for walking everywhere. The hotel itself looks great, especially the sky bar on the top floor. The views are excellent, the drinks are very good, and the service up there was genuinely friendly and attentive. We also grabbed some nibbles in the downstairs restaurant and both the food and service were solid. The rooms were clean, spacious, and the balconies were a nice touch. Everything felt modern and comfortable. The only real downside — and it’s a big one — is the front desk service. For a hotel at this price point (and especially as an IHG property), it really let the whole place down. The staff were slow, not particularly knowledgeable (and I hate to add, not the ”quickest”), and quite short/rude at times. We were told when checking in that we’d get late checkout as IHG members, but when we returned later a different staff member had no idea what we were talking about and seemed confused about how to handle it. She eventually offered only one room until 12pm, which after a 3pm check-in really doesn’t feel like proper late checkout. We travel a lot and the front desk experience here was noticeably below standard. The rest of the hotel (rooms, bar, restaurant, location) is genuinely good, but the poor front-of-house service is what we’ll remember most. Would I stay again? Probably, because of the location and the rooms, but I really hope they sort out the front desk training and attitude.

Second time staying at this hotel- bed is comfortable, clean, room is quiet, during low season is really good value for money. Lovely hotel overall! Parking for 24 hours is £15.

We stayed in a family club room with our 3 year old grandson. The room was huge with 3 French doors leading to large balcony & magnificent garden & sea views. The heated pool was superb. Our only niggle would be that because of the dog friendly nature of the hotel there were perhaps naturally dog hairs on the bar/dining room & the shower could have benefitted from a deep clean. Due to the age of the hotel we accept that upgrades occur as necessary on an ongoing basis. Parking was great & all the staff were helpful & friendly. We would definitely return again.

The hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation. Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before. Breakfast was good, although I’ve had better.

The hotel location is very convenient, just 5 min walk to the city centre. There are supermarkets, restaurants and barber shops nearby and make it convenient for short or long stay.

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

The service was nice and helpful, I would definitely recommend this hotel to others. The proximity to the sea is a very big plus.