DDongming2025Overall, my recent trip to Japan was greatly overshadowed by my experience staying at a Toyoko INN branch, so I am writing to share this feedback.
During check-in, a male staff member with short hair and a floral shirt made me feel extremely uncomfortable with his attitude. When serving the foreign guest in front of me, he was enthusiastic and detailed throughout, explaining all the facilities and services. However, the moment it was my turn, his attitude instantly turned cold, and there was almost no communication at all. This stark contrast made me feel discriminated against.
To my surprise, I ran into him again at check-out. Having stayed at Toyoko INN in Osaka multiple times before, I knew that checking out usually just meant inserting the room key into the machine with no extra steps required. This time, however, he insisted that I use the machine to scan my passport. When my scan produced no response from the machine, I tried a second one and successfully completed the check-out.
Yet, the issue didn't end there. He demanded in Japanese that I present ”the other room key” to scan the passport. I clearly replied in Japanese that ”there is only one room key, and the check-out is already done,” but he kept pestering me. Finally, he even muttered, ”Shinjitemasu” (I believe you), with a distinctly skeptical tone, as if I were lying or intentionally trying to get away with something. I was rushing to catch a flight at the time and didn't have time to argue, but the more I thought about it afterward, the more upset I felt.
I understand that a machine malfunction or another guest's actions might have caused a misunderstanding, but regardless, such unwarranted harassment should never happen to a guest who checks in and checks out properly. As a loyal, long-term guest of Toyoko INN, this experience has left me deeply disappointed. If I visit Tokyo again, I will seriously reconsider whether to choose Toyoko.
I hope the hotel management takes this kind of service issue seriously to prevent other guests from having a similarly terrible experience.
Tunjuk lagi