Hotel Dengan parking di Central Visayas, Philippines

That's the end of our stay at this hotel in the executive suite. What we liked: Hotel location; Gorgeous landscapes from the room window; Pool area; Spacious swimming pool; Spacious room; The pool is properly planned; Very cute dogs and cats. They cheered us up.; The staff is very polite and tries to help with everything.; Relaxing massage; There was oatmeal on the breakfast menu, which is rare in the Philippines.; Your requests are being listened to. What didn't you like: A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked. We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food. •On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400. •When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited. •Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food. •The leaves in each salad were stale. •Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage. •There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone; I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours. •Hand soap has not been refilled in two days; • The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there; •The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected. • One shower wasn't working. There was no water coming out of it; • Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes. Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask. I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!

We had a very pleasant stay at Tsai Hotel. The room was clean, comfortable, and well-maintained throughout my visit. The staff were friendly, accommodating, and always ready to assist with any questions or requests. The hotel's location was convenient, making it easy to access nearby attractions, restaurants, and transportation. We I also appreciated the peaceful atmosphere, which made my stay relaxing and enjoyable. Overall, Tsai Hotel provided great value for money with excellent service and comfortable accommodations. We would gladly stay here again and highly recommend it to anyone visiting the area. Thank you to the entire Tsai Hotel team for a wonderful experience! 😊

I was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.

The hygiene, environment, and service were excellent, nothing to complain about. Initially, I was given a room on the right-hand corridor off the elevator. Rooms in this location are directly on a thoroughfare, so the sounds of people talking and walking were incredibly loud. I didn't get any sleep that night. When I tried to communicate with the front desk, my English wasn't great, so the communication was a bit difficult. Luckily, Trip.com actively helped us communicate and eventually arranged a quiet room. However, there was a female staff member at the pool who seemed to discriminate against Chinese people. She clearly served two drinks at 9 PM, but when she saw I was Chinese, she insisted it was only one, while foreigners received two. This kind of service staff can bring a lot of negative impact to the hotel. I hope the hotel takes this seriously. Most importantly, the hotel's beach is extremely small, and the hotel itself is quite isolated. You can only stay within the hotel premises; going out requires a car. When booking hotels abroad, don't book too many days at once. If you need to check out early, Trip.com always gives evasive answers, saying the hotel won't allow refunds, implying that Trip.com has signed unfair clauses with the hotel.

A small, cozy hotel with clean, well-maintained rooms and beautiful grounds. You can always grab a meal at the restaurant. The staff was incredibly helpful; they assisted us with booking a ferry, arranging transfers, and even drove us around to see the sights.

The room was well-lit and bright, which put me in a great mood every morning! There are also many convenient restaurants nearby. However, the downside was the lack of hot water; it was only lukewarm, not hot enough for a comfortable shower, which was a bit inconvenient. Also, instead of bottled mineral water, they provided reusable glass bottles of water, so those who mind might want to consider that. The beach area is quite small, but the swimming pool is beautiful. If you're looking forward to the beach, you might be disappointed.

Overall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch. However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel. I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already. We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised. Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience. Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of. Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival.

The Hotel and staff did really well during the Sinulog festival! They organised workshop and provided gifts and souvenirs. It is also very close to one of the main festival areas. The only disappointment was the kaldereta we ordered from the kitchen which was ridiculously small amount (1 piece of meat). However there are many restaurants nearby. Hairdryer needs extra payment of 100 peso per night.

Traveling to the Philippines, I landed in Cebu and was worried about finding a good hotel. I booked one online beforehand, and it turned out to be quite a good value for money. Getting a taxi was also convenient. It was much better than I expected, hehe.

The island was beautiful and we really loved the place. However, I was disappointed with the drone policy. Even though I already had a permit, drone flying was only allowed in one specific area, which did not feel safe because it was surrounded by water. It would be better to provide safer and more flexible flying locations for visitors with approved permits.